Hotel W Santiago offers chic surroundings and luxury rooms with stylish decor benefiting from city or snow-capped Andes views. This five-star hotel boasts an outdoor rooftop pool with breathtaking panoramas. All air-conditioned rooms feature en suite bathroom with walk-in rain shower and bathrobes, large flat-screen television, floor-to-ceiling windows, desk, minibar, safe, sofa and snack box. Upgrade rooms and suites, some with balcony or terrace, are available. Hotel W Santiago offers on-site parking, Wi-Fi throughout, a pet-friendly policy, business center, elevators, room service, a concierge and extensive conference facilities. Health facilities include spa treatments, a gym and sauna. Chilean, French and Asian fusion dishes star on the menu across three elegant restaurants. There’s also a tea library, seasonal rooftop bar, nightclub and guest lounge with live DJs and a wall of world wines. Located in upmarket Las Condes district, it’s ten minutes’ walk to El Golf metro station for links to downtown Santiago.
Many reviewers praised personnel for being friendly and helpful, although some critics encountered language barriers or felt complaints weren't handled expeditiously. Most reports of the concierge service were positive as were many diners' reviews, which described the restaurants as serving good food, well-cooked. Although some guests disliked paying extra for breakfast, most said the choice of food was impressive.
Views of the Andes and Santiago impressed visitors. Holidaymakers liked the dining options, nightlife and shopping malls nearby like Costanera Center, about ten minutes' walk away. Business reviewers appreciated the posh Las Condes commercial district location. It was reportedly easy to catch the metro nearby for sightseeing downtown.
Most guests noted a good standard of cleanliness, adding that rooms were spacious and comfortable with cozy beds. Many visitors appreciated the trendy vibe and extravagant public areas with their bold design and traditional touches like Chilean tapestries. There was praise for the roof bar and fun guest lounge with live DJ mixes, although the daytime house music wasn't to everyone's liking. The modern health and spa facilities attracted positive reviews.
Light sleepers thought soundproofing was poor; they could hear sounds from adjacent rooms. Rooms above the nightclub were reportedly noisy; some reviewers could feel the bass.
For all its wow factor, this hip hotel had drawbacks according to some reviewers. Occasional plumbing and drainage issues were reported in the rooms as well as dim mood lighting, which didn't suit all guests. There were occasional reports of wobbly toilet seats, broken light switches and rooms not being cleaned routinely.
Guests simply disliked paying extra for Wi-Fi in their rooms, although it was provided free in the lobby.
Yes, W Santiago offers 2 pool areas.
Yes, W Santiago has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.
Yes, W Santiago provides Parking, Accessible parking for guests.
Check-in at W Santiago is available from: . Check-out time is by .
W Santiago is located in Isidora Goyenechea 3000, 7550653, Santiago, Chile.
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