Hotel Waldorf Astoria Jerusalem (Jerusalem, Israel)

Hotel Waldorf Astoria Jerusalem (Jerusalem, Israel)

About Waldorf Astoria Jerusalem

Centrally located in Jerusalem just 650 metres from the Old City, Waldorf Astoria Jerusalem offers luxury at its finest, with services such as a personal concierge. Warm neutral colours are featured in each air-conditioned room, with amenities including a smart TV and coffee machine. Bathrobes and slippers are included in the en-suite bathroom, and the mini fridge adds convenience to guests' stays. At Waldorf Astoria Jerusalem, guests will find state-of-the-art meeting rooms, as well as the largest ballroom in central Jerusalem. The on-site hair and beauty salon allows guests to be pampered, and the free Wi-Fi connects guests to the rest of the world. The Palace Restaurant is located in the beautiful atrium and serves guests Mediterranean cuisine. Garden Terrace offers guests stunning views over the city while they enjoy tapas. This hotel is located 800 metres from Tower of David, and a seven-minute walk from Cats Square. Guests can also visit the historic Damascus Gate, which is a kilometre away.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


26-28 Agron Street, 9419008, Jerusalem, Israel

Rating overview

  • Location
    Excellent  9.5 / 10
  • Rooms
    Excellent  9.0 / 10
  • Service
    Excellent  8.9 / 10

Positive Reviews


True five star luxury.

Stunning, spectacular, breathtaking, and beautiful, were a few of the words guests used to describe this hotel. Even in the most basic rooms, guests felt that they were ensconced in a level of luxury not previously experienced.


Personal service.

You might feel like you are the only guest in the hotel, with individual concierge service and extra attentive staff. Guests found that staff anticipated their every need, and they appreciated details that were above and beyond, like a daily gift such as chocolates or fruit. Also of note was the efficient check-in, enabling guests to experience the world-class service that much sooner.


Delectable cuisine.

You might want to pack your stretchy pants for food that knocked the socks off of most guests. Generous portions and creative menus weren't a friend to the waistline, but taste buds couldn't be happier with buffet breakfasts and expertly prepared Shabbat meals.

Negative Reviews


Housekeeping has a way to go.

Some guests felt that the cleaning team at the Waldorf Astoria Jerusalem had some room for improvement. When the hotel was at capacity, guests noticed a difference in service, and were sometimes unhappy with sloppy housekeeping that overlooked key details. Guests had high expectations for this luxury hotel, and sometimes found rooms to be cleaned to an unacceptable standard.


English issues.

A small number of guests found restaurant staff to be hard to communicate with in English. However, what staff lacked in language skills, was more than made up for by friendly demeanours and excellent service.


Bigger gym please.

A few fitness fanatics commented that the gym could have had more equipment, but it was a minor complaint for an otherwise memorable visit.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
  3. Sauna
  4. Hammam
Hotel facilities
  1. Business centre
  2. Café
  3. Entrance Hall/lobby
  4. Express check-in
For children
  1. Childcare
  2. Organised activities for kids
  1. Wheelchair accessible
  2. Accessible parking
Room facilities
  1. Balcony (upon inquiry)
  2. Bathtub (upon inquiry)
  3. Shower
  4. Ironing board
Sports facilities
  1. Fitness
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


26-28 Agron Street , 9419008 , Jerusalem , Israel
Telephone: +972 97297225423333 | Fax: +972 97297225423330 | 

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Doctor on site

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