Positive Reviews
positive:
Great cleaning service.
Guests state that this hotel provides an excellent
cleaning service. They mention that rooms are cleaned every day, sometimes
twice a day, and the cleaning staff is really professional. They cleaned every
part of the room and there were always fresh towels and linens provided.
positive:
Great shuttle service.
Guests mention that the shuttle service is very helpful
and provides you with an easy way to get around the Ubud area. They were very
satisfied with the service and the driver's customer service skills were
excellent.
positive:
Fantastic food service.
Guests report that this hotel and resort provides an excellent meal service. They state that there is always enough food for all guests to enjoy and they mention that the breakfast offered every morning is fantastic.
Negative Reviews
negative:
Poor air-conditioning units.
Guests state that the air-conditioning units do not have
a strong airflow. They mention that their rooms felt warm even after leaving
their air-conditioning on all day. They complained to the staff about this
matter.
negative:
Needs more activities.
Guests state that there isn't that much to do at this
hotel and resort. They felt as though the resort staff should provide more
entertainment, games, classes, and daily activities to keep people motivated
and moving during their stay here.
negative:
No TVs or radios.
Guests were upset to find that there are no TVs or radios in the rooms at this resort. At times, they wanted to relax and watch a movie, listen to the news or see a favourite TV show and they could not. Guests feel that a TV is an essential amenity to place in a hotel room, regardless of whether guests watch it or not. It is about having the option.