Hotel Warszawa

This hotel offers a luxurious urban escape, renowned for its unique design that blends historical architecture with modern, industrial chic elements. Its central location makes it ideal for sightseers and business travelers seeking convenience and style. Guests are often captivated by the hotel's impressive interiors, particularly the stunning lobby and well-appointed rooms. While many appreciate the attentive service, some experiences with staff have been mixed. For those seeking a distinctive stay, the hotel provides a memorable atmosphere, though it is advisable to inquire about room orientation to avoid internal views and to clarify any potential additional charges upon arrival.

Facilities & Amenities
The hotel boasts an exceptional spa area, which is a major highlight for many guests, featuring a pool, saunas (including dry and steam options), and a salt room, all accessible 24/7 for ultimate relaxation. While the fitness center is available, some guests find it to be small, dark, and equipped with limited machines. The hotel also features an outstanding bar and a dedicated cigar room, both praised for their chic ambiance. However, some guests have experienced slow service at the bar. While Wi-Fi is available, a few guests noted it could be spotty. The elevators have been a point of concern for some, with occasional issues regarding card access and one often being out of service, leading to longer wait times.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and modern, with a distinctive design. The beds are often described as comfortable, though some guests found the pillows to be too soft or thin. The bathrooms are frequently praised for their beauty and size, often featuring both a shower and a separate tub, but some found their design to be less functional, with poor lighting for tasks like applying makeup or inconvenient layouts. Noise levels are a recurring concern, with guests reporting sounds from the corridors, neighboring rooms, and significant street noise, particularly from a nearby nightclub and ongoing roadworks. Many rooms are noted for being quite dark, with lighting that some found insufficient, despite numerous switches. While overall cleanliness is often good, some reviews mentioned issues such as dust, spiderwebs, or uncleaned areas in the bathroom.

Dining & Food Quality
Feedback on breakfast is mixed; many guests praise its variety, quality, and delicious options, including fresh juices, good coffee, and hot items available from a menu. However, some found the selection to be meager, the service slow, or the food to be cold. The hotel's rooftop restaurant is highly regarded for its refined, creative dishes and pleasant views, though portions are noted as small. The main restaurant also receives positive comments for its food. The bar offers good food options. Room service, however, has received criticism for being slow, delivering cold food, and offering a limited menu, which some guests found to be overpriced.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of many popular attractions, including the Old Town, and various shopping and dining options. Its proximity to public transit also provides convenient access to other parts of the city. Parking is available, with a valet service, but it is noted as being quite expensive. Due to its prime urban setting, some guests have experienced significant street noise, particularly from a nearby nightclub and ongoing roadworks, which can impact the tranquility of the stay.

Staff & Service
Guest feedback on staff and service is varied. Many guests commend the staff for being friendly, helpful, attentive, and professional, contributing to a positive experience. The check-in process is often described as quick and smooth. However, a notable number of reviews mention instances of staff being rude, unhelpful, dismissive, or arrogant, particularly at the reception and bar. Some guests reported issues with housekeeping not cleaning bathrooms thoroughly or entering rooms without proper notification. There have also been specific complaints regarding the hotel's approach to families with children, particularly concerning noise levels at the pool, which some guests found to be handled unaccommodatingly by security.

Additional Information
The hotel occupies a significant historical building, which adds a unique character to the stay, blending its past with a modern aesthetic. Guests should be aware that some rooms offer internal views, looking into the building's core rather than outward, which can result in less natural light. There have been reports of certain hotel policies leading to unexpected charges, such as fees for visitors entering rooms or high parking costs, which some guests felt were not clearly communicated upfront. While the hotel offers a cigar room, some guests have noted that smoking is permitted at the main entrance, which can be unpleasant. The pool and spa facilities are a major draw, notably being open 24 hours, providing flexibility for guests to enjoy them at any time.