Water Street Inn

This historic inn offers a memorable stay, distinguished by its prime riverfront location and charming character, providing stunning views of the lift bridge and surrounding area. Its unique blend of old-world charm and modern conveniences makes it an ideal choice for couples seeking a romantic getaway, sightseers exploring the local attractions, and event attendees due to its central position. Guests frequently highlight the hotel's excellent location, the generally friendly staff, and the convenience of on-site dining options. To enhance your experience, it is advisable to inquire about rooms in the newer, renovated section and be prepared for potential noise from the vibrant downtown area, especially during peak hours.

Facilities & Amenities
The hotel features popular on-site dining options, including a lively Irish pub and a scenic rooftop bar, both frequently praised for their atmosphere and views. Many rooms are equipped with jacuzzi tubs and fireplaces, adding to the comfort, though some guests noted issues with the functionality or cleanliness of the tubs. While Wi-Fi is available, some guests experienced slow or unstable connections. The elevators are generally functional, but can be slow or crowded at times. A common point of feedback is the absence of mini-fridges and microwaves in many rooms, which some guests found inconvenient. Additionally, ice is not readily available via machines and must be requested from the front desk.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied, largely depending on whether the room is in the older or newer section of the hotel. Many rooms are described as spacious, but those in the older section are often noted as dated, with issues such as peeling paint, worn furniture, dirty carpets, and a musty odor. Bed comfort receives mixed reviews, with some finding them hard and uncomfortable, while others found them satisfactory. Noise levels are a significant concern for many, stemming from street traffic, garbage collection, and music from nearby bars, particularly in rooms facing the street. Bathroom conditions also vary, with some being spacious but others described as old, dirty, or having leaky fixtures and poor water pressure. Issues with insufficient towels and lack of basic amenities like soap or towel holders were also reported.

Dining & Food Quality
The hotel offers diverse dining experiences through its on-site establishments, including an Irish pub and a rooftop bar. The rooftop bar is a popular spot for its scenic views and drinks, though service can be inconsistent. Breakfast at the hotel receives mixed reviews; some guests found it very good, while others reported slow service and dissatisfaction with the food quality. The Irish pub generally garners positive comments for its menu items and lively atmosphere, often featuring live music. However, some specific dishes received negative feedback, and a few guests noted issues with the quality of tap beer. Overall, the convenience of on-site dining is appreciated, despite some inconsistencies in food and service.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly on the riverfront with picturesque views and easy access to the surrounding area. Guests appreciate being within easy walking distance of numerous shops, restaurants, and bars, making it convenient to explore the downtown area on foot. Proximity to local attractions like the lift bridge and seasonal events like snow sculptures is also a major draw. While parking is available on-site, it is a frequent point of contention due to an additional fee that many guests found surprising and overpriced, especially given the room rates. Some also noted that parking spaces could be tight.

Staff & Service
The hotel staff generally receives praise for being friendly and helpful, with many guests commending their attentive service. However, experiences with front desk staff are mixed, with some guests reporting unwelcoming or unhelpful interactions, particularly concerning early check-in requests or billing inquiries. The check-in process itself is often criticized for its strict 4 PM policy, leading to long waits and perceived inflexibility. Housekeeping service also garners varied feedback; some guests found their rooms well-maintained, while others reported issues with cleanliness or insufficient supplies. There are recurring comments about difficulties reaching a manager or dissatisfaction with their responses to guest concerns, indicating an area for improvement in overall guest relations.

Additional Information
The hotel comprises both an old section, which retains its historic charm, and a new section featuring more modern accommodations. Guests frequently recommend requesting rooms in the newer part for a more updated experience. A strict 7-day cancellation policy is in place, which has caused frustration for guests facing unforeseen circumstances. The hotel maintains a pet-friendly policy, though guests should be aware of potential additional fees or specific room assignments for pets. Many rooms boast desirable features such as jacuzzi tubs, fireplaces, and balconies offering river views, enhancing the stay for those seeking these amenities. However, guests should be mindful that rooms facing the street or located above the on-site pub may experience significant noise levels from outside activities.