Waterwalk Charlotte Arrowood

The hotel is primarily recognized for its spacious apartment-style units, which feature full kitchens and in-unit laundry facilities, offering a unique "home away from home" experience that many guests find appealing. This comprehensive setup makes it particularly well-suited for families seeking ample space and convenience, long-term guests requiring comprehensive amenities for extended stays, and business travelers on assignments who appreciate the self-sufficiency. Guests consistently highlight the benefit of having a complete living environment, including cooking and washing capabilities, during their visit. However, reviews frequently point to significant inconsistencies in service and room readiness upon arrival. To ensure a smoother experience, it is advisable for prospective guests to confirm their reservations directly with the property prior to arrival, especially if specific room types are crucial. Additionally, given some feedback on initial room conditions, bringing personal cleaning supplies might enhance comfort during your stay.

Cleanliness & Room Comfort
A significant number of guests express strong concerns regarding the cleanliness of their accommodations. Many report finding dirty floors, sticky surfaces, and stained furniture, including couches and chairs, upon entering their rooms. Unpleasant odors, described as musty, damp, or like stale smoke, are frequently noted in both rooms and common areas. While some guests find the beds comfortable, others mention issues with uncomfortable beds, thin comforters, or a lack of sufficient blankets and pillows. In-room amenities are often reported as missing, such as hand soap, washcloths, or functional coffee makers. Noise is another common complaint, with guests experiencing disturbances from loud guests, stomping, music, and even dog barking from neighboring units, impacting their ability to rest. Some reviews also mention the presence of pests like cockroaches or other insects, further detracting from the overall comfort.

Location & Accessibility
The hotel's location is generally considered convenient, offering relatively easy access to major highways and various points of interest in Charlotte, including downtown and attractions like Carowinds. Guests appreciate its proximity to shopping areas and dining options, although some note that immediate surrounding areas lack diverse food choices. Parking is available on-site, with some guests finding the lot spacious, while others report issues with trash accumulation and an unsettling atmosphere in the parking areas. The property's environment is a frequent topic, with many guests expressing feelings of discomfort due to loitering and unruly behavior observed in common areas and around the premises. This aspect has led some to feel less secure, particularly during evening hours, despite the general accessibility of the area.

Staff & Service
Feedback regarding the staff and service is notably mixed, with many guests praising certain individuals for their exceptional friendliness, helpfulness, and accommodating nature, often describing them as going "above and beyond." These positive interactions often highlight staff efforts to resolve issues and provide a welcoming experience. However, a substantial number of reviews report negative experiences, including staff being perceived as unprofessional, unresponsive, or difficult to locate at the front desk, leading to long check-in waits. Guests frequently mention issues with reservations being cancelled unexpectedly, rooms not being ready on time, and problems with key card access. There are also recurring complaints about a lack of follow-up on reported issues and a general sense of disorganization, particularly concerning housekeeping and maintenance requests.

Additional Information
The property operates as an extended stay facility, blending hotel services with apartment-style living, which means many guests are long-term residents. This hybrid model contributes to a unique atmosphere, but also leads to some guests feeling it is not a traditional hotel experience. The hotel maintains a pet-friendly policy, which is appreciated by many, though some reviews note issues with pet waste not being properly managed on the grounds. A significant number of guests report problems with billing and refunds, including instances of double charging or difficulty obtaining promised refunds for unsatisfactory stays or cancelled reservations. Some guests also mention that the hotel's "no smoking" policy is frequently disregarded, leading to pervasive smoke odors in common areas and even in rooms.