West Gate Inn Nyack

This establishment offers a unique blend of old-school motel charm and exceptional hospitality, making it a memorable stop for many. Its signature feature is the highly praised complimentary breakfast buffet, which consistently receives rave reviews for its quality and variety. While the property shows its age, guests frequently highlight the genuinely friendly and accommodating staff as a major positive, often compensating for the hotel's dated appearance. This hotel is particularly well-suited for budget travelers seeking an affordable overnight stay or a convenient base for college tours and quick business trips. It caters to those who prioritize value and service over modern aesthetics. Guests often comment on the overall cleanliness, despite the worn appearance. To enhance your visit, manage expectations regarding the property's vintage condition and be sure to indulge in the acclaimed breakfast, which many consider a highlight of their stay.

Facilities & Amenities
Guest feedback on the hotel's facilities is mixed, often reflecting the property's age. While rooms typically include a microwave and refrigerator, their functionality can be inconsistent, with some guests reporting issues like non-working units or lack of proper cooling. The in-room telephone often does not work, requiring guests to use personal cell phones to contact the front desk. Wi-Fi connectivity is a frequent point of concern, with many guests experiencing poor or non-existent signals, making it challenging to stay connected. The television sets are generally older models with limited channel selections and poor reception. Most guests report issues with the air conditioning or heating units, which can be noisy or ineffective, leading to uncomfortable room temperatures. A significant number of reviews also mention a lack of hot water for showers, or inconsistent water temperature. The absence of an elevator can be an inconvenience for guests with mobility issues or heavy luggage.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive varied feedback. Most guests find the rooms to be acceptably clean, particularly the beds and bathrooms, despite the overall dated appearance. However, a significant number of reviews report issues such as stained carpets, dirty walls, and a pervasive smoke smell that can be very strong and unpleasant, even in non-smoking rooms. Some guests also noted hair on bathroom floors or linens, and mold in tubs. The beds themselves elicit mixed opinions; some find them comfortable, while others describe them as hard or lumpy. Noise levels are a common complaint, stemming from both highway traffic and other guests, due to thin walls. Plumbing issues are frequently mentioned, including toilets that do not flush properly and showers with inconsistent water pressure or temperature, sometimes lacking hot water entirely. Towels and linens are often described as worn or insufficient.

Dining & Food Quality
The hotel's dining experience is a consistent highlight for many guests, particularly the complimentary breakfast buffet. This offering is widely praised for its variety and quality, often featuring hot items like eggs, bacon, sausage, pancakes, and French toast, which guests find delicious and satisfying. The breakfast service is frequently commended, with guests noting the friendly and attentive staff who manage the buffet. While the hotel advertises a lounge bar and restaurant, these facilities are often reported to be closed or only open for special events, limiting dining options on-site outside of breakfast hours. A unique and highly appreciated feature is the availability of cheesecake for purchase, which receives enthusiastic reviews for its exceptional taste and quality, often described as homemade.

Location & Accessibility
The hotel's location is a significant advantage for many travelers, situated conveniently right off the highway and major thoroughfares, making it easily accessible for those on the road. This proximity allows for quick access to various destinations, including downtown Nyack, Sleepy Hollow, and nearby malls and restaurants. Guests appreciate the ease of parking, often available directly in front of their rooms. However, the location also contributes to considerable noise levels from highway traffic, which can be disruptive, especially for light sleepers. Some guests express discomfort with the surrounding area, mentioning the presence of individuals experiencing homelessness or heavy traffic during peak hours, which can make the immediate vicinity feel less comfortable.

Staff & Service
The staff and service at this hotel consistently receive overwhelmingly positive feedback, standing out as a major strength. Guests frequently describe the front desk staff as exceptionally friendly, polite, and helpful, often going above and beyond to assist with requests or address concerns. The check-in process is generally reported as smooth and efficient. The breakfast staff also garners high praise for their attentiveness and pleasant demeanor, contributing to a positive start to the day. Many reviews highlight the staff's willingness to accommodate needs, such as switching rooms due to issues or providing extra amenities. This dedication to customer service is a recurring theme, with guests often feeling well-cared for and respected throughout their stay, despite any physical shortcomings of the property.

Additional Information
This establishment maintains an old-school motel aesthetic, which some guests find charming and others consider simply dated. A notable feature is the presence of a lounge or ballroom on-site, which frequently hosts salsa events and other gatherings, providing entertainment for guests and locals alike. However, guests should be aware that the advertised restaurant and bar facilities are often only open for these specific events and not for regular dining. The property does not have an elevator, which can be a consideration for guests with heavy luggage or mobility challenges. A unique and highly praised offering is the availability of cheesecake for sale, which many guests rave about. Some guests also note the convenience of a mini-mart or convenience store located across the street.