Westgate New York Grand Central

This hotel offers a memorable stay, distinguished by its central location near Grand Central Station and its well-maintained historic charm. Guests consistently highlight the friendly and helpful staff, the hotel's overall cleanliness, and the comfortable beds that contribute to a restful experience. It is an excellent choice for sightseers and business travelers seeking convenience and accessibility to Manhattan's key attractions. Families and couples also find the hotel suitable for their needs, appreciating its comfortable accommodations. To enhance your stay, consider requesting a room on a higher floor or facing a quieter street to minimize potential noise, and be prepared for additional fees upon arrival.

Facilities & Amenities
The hotel provides several convenient facilities for guests. A gym is available, though some guests note it can be cold or lack consistent cleaning and towel replenishment. Wi-Fi is offered, but many reviews indicate it can be slow and unreliable, posing challenges for work or streaming. A bar and coffee shop, often featuring Starbucks products, are located in the lobby, serving as popular spots for drinks and quick snacks, though their operating hours can be inconsistent. Guests appreciate the presence of a mini-fridge and coffee maker in rooms. While elevators are generally efficient, some guests found the system disconnected, requiring use of different banks for certain floors. Issues with accessible showers causing water spillage have also been noted.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean, with daily housekeeping ensuring tidiness. The beds and pillows receive consistent praise for their exceptional comfort, contributing to a good night's sleep for many. However, room size is a mixed bag; while some guests find their rooms surprisingly spacious for New York City standards, others describe them as tiny, cramped, or lacking sufficient space for luggage. Noise levels are a significant point of varied feedback; some rooms are remarkably quiet, especially on higher floors or facing inner courtyards, while others suffer from considerable noise from the air conditioning (clunking sounds), pipes, street noise, or thin walls allowing sounds from neighboring rooms. Some rooms also lack natural light or have undesirable views.

Dining & Food Quality
The hotel features a popular bar and a coffee shop in the lobby, which serve as primary dining and beverage options. The bar is frequently praised for its atmosphere and the quality of its drinks, including specialty cocktails. However, the hotel does not offer a full-service restaurant for meals. Breakfast options are limited, often consisting of pre-packaged items or a bagged breakfast, which some guests find disappointing and choose to seek breakfast elsewhere. A market/snack shop is available for purchasing light refreshments and quick bites. While convenient, guests note that the bar's operating hours can be inconsistent, and coffee service might not be available throughout the day.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering excellent accessibility to many of Manhattan's key attractions. It is conveniently situated just a few blocks from Grand Central Station, providing easy access to various subway lines and regional trains, making city exploration effortless. Guests appreciate being within walking distance of the United Nations, Times Square, and numerous shopping and restaurant areas. Despite its prime urban setting, many guests find the immediate street relatively quiet, offering a peaceful retreat. Bus stops are also readily available nearby. Parking is offered, typically through valet service, though guests note that it can be expensive.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently commend the quick check-in process and the staff's willingness to assist with directions, local recommendations, and transportation, including taxi assistance. The housekeeping team is noted for their daily cleaning and maintaining room tidiness, with many guests appreciating the fresh towels and well-made beds. Luggage storage after check-out is a valued service, allowing guests to explore the city unencumbered. While the majority of interactions are positive, some guests have reported isolated instances of unaccommodating or indifferent customer service, particularly concerning specific room issues or early check-in requests.

Additional Information
Guests should be aware of a mandatory resort fee charged per night, which covers certain amenities like Wi-Fi and in-room coffee, though some guests question its overall value. A security deposit is also required upon check-in, which is typically refunded within a few business days after departure. Complimentary water bottles are provided daily, a thoughtful touch appreciated by many. Some reviews mention issues with outlets not working in rooms, which can be inconvenient. Feedback also points to a lack of recycling facilities within the hotel. While not a universal experience, some guests encountered difficulties with early check-in accommodation, despite prior arrangements.