White Pine Lodge

This hotel is widely praised for its exceptionally friendly and accommodating staff, a signature feature that consistently enhances guest experiences. Its convenient location near a major casino and ski resort makes it an excellent choice for casino-goers, skiers, and pet owners seeking a comfortable and welcoming stay. Many guests appreciate the hotel's overall cleanliness and the comfort of its rooms, offering a great value for the quality provided. For families and couples looking for a practical and pleasant base to explore the area, the hotel offers a reliable option. To make the most of your visit, guests recommend confirming the status of the pool and hot tub prior to arrival and being aware of the unique breakfast service.

Facilities & Amenities
Most guests find the hotel's facilities to be practical and sufficient, with notable mentions of free Wi-Fi and the convenience of a large fridge and microwave in the rooms, which are particularly useful for longer stays or families. The hotel also provides a guest laundry facility and a functional, albeit small, fitness room for those wishing to maintain their routines. However, a significant and recurring point of disappointment for many guests is the consistent closure of the pool and hot tub, which are frequently advertised but have been unavailable for an extended period, leading to frustration. Some guests also noted issues with ice machines being out of order.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its high standards of cleanliness, noting that rooms, hallways, the lobby, and even the breakfast area are well-maintained. The comfortable beds and fluffy pillows are consistently highlighted as conducive to a restful night's sleep, with some guests appreciating the choice of pillow firmness. Rooms are generally described as spacious and feature effective climate control that is easy to adjust. While many reviews praise the clean bathrooms and good water pressure, some guests have reported minor issues such as dated furniture, marks on walls, grout needing repair, or occasional musty smells. A few isolated comments mentioned issues with noise from adjacent rooms or hallways.

Dining & Food Quality
The hotel offers a complimentary breakfast, which is a valued amenity for many guests. While some describe it as "wonderful" or "excellent," particularly appreciating the "real eggs" and "tasty sausage" on offer, feedback on food quality is quite mixed. Many guests found the breakfast selection to be "small," "limited," or "so-so," often consisting of "frozen" or "microwavable" items. Common complaints include a lack of fresh fruit, yogurt, or milk for cereal, and a desire for a more traditional "sit-down breakfast." Despite these criticisms, the convenience of the "grab and go" or custom pick-up breakfast option is acknowledged by some, along with the availability of coffee in the lobby.

Location & Accessibility
The hotel boasts a highly convenient location, making it an ideal base for various activities. It offers easy access to the highway and is situated very close to the casino, with a complimentary shuttle service running 24/7 that is frequently praised by guests. For winter sports enthusiasts, the hotel is also conveniently located near Holiday Valley for skiing. Guests appreciate the proximity to a Burger King and a gas station for quick needs. The availability of ample free parking directly in front of the hotel is another significant advantage, contributing to an easy and hassle-free experience for those traveling by car.

Staff & Service
The hotel consistently receives overwhelmingly positive feedback for its friendly staff, who are frequently described as "amazing," "super helpful," "accommodating," and "attentive." Guests highlight the quick check-in and check-out processes, as well as the staff's willingness to go above and beyond to assist with requests, contributing to an excellent customer service experience. The hotel's pet-friendly service is particularly lauded, with staff providing treats for dogs and door hangers. Many guests commend the efficiency and pleasant demeanor of the shuttle drivers. Overall, the staff's dedication to providing a welcoming and supportive environment is a standout feature.

Additional Information
A notable and highly appreciated aspect of the hotel is its genuinely pet-friendly policy, with staff often providing treats for furry companions upon arrival and offering door hangers to indicate pets are in the room. Guests staying at the hotel can also benefit from a free play voucher for the nearby casino, adding extra value to their stay. The hotel provides a free shuttle service to and from the casino, which is a significant convenience for guests. While the hotel aims to be non-smoking, some guests have occasionally noted a smoke odor in common areas.