Wilkes-Barre Inn & Suites

The hotel is primarily recognized for its convenient location, offering easy access to local attractions, shopping centers, and the highway, making it a suitable choice for budget-conscious travelers, event-goers attending events at the nearby arena, and shoppers. While some guests appreciate the affordable price and the efforts of certain staff members, feedback on the overall cleanliness and room condition is overwhelmingly negative, with many reporting significant issues. The hotel's proximity to a popular restaurant is also a notable feature. To ensure a smoother experience, it is advisable for guests to directly confirm their reservations prior to arrival, as some encountered booking discrepancies. Additionally, considering the recurring comments about the quality of linens and towels, bringing personal ones might enhance comfort during the stay, and managing expectations regarding the property's upkeep is recommended.

Facilities & Amenities
Most guests report a significant lack of standard hotel facilities and amenities. There is no workout room or swimming pool available for guest use, which many found disappointing. The absence of an elevator poses a considerable challenge for guests with mobility issues or those assigned to upper floors, requiring them to use stairs. The ice machine is frequently reported as broken, forcing guests to seek ice elsewhere. While Wi-Fi is advertised, its reliability and availability are inconsistent, with some guests unable to connect or find login information. Many rooms lack essential items such as an in-room phone, safety locks, or sufficient electrical outlets. The presence of microwaves and refrigerators varies by room, and their condition is often poor. A pervasive issue is the consistent shortage or poor quality of towels and washcloths, often described as stained or insufficient.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is predominantly negative, with many describing rooms as filthy and disgusting. Common complaints include widespread stains on bedding, carpets, and walls, along with numerous cigarette burns even in non-smoking rooms. A strong, unpleasant odor of smoke, marijuana, or general mustiness is frequently reported, making stays uncomfortable. Many guests encountered bugs, including roaches and suspected bed bugs, leading to significant distress. The mattresses are often described as hard, uncomfortable, or dirty, with ill-fitting or stained sheets. Bathrooms are consistently cited as being in poor condition, featuring mold, rust, stained tubs, broken toilets, and a lack of shower curtains. Furthermore, noise levels are a major concern, with thin walls allowing sounds from adjacent rooms and outside to disturb sleep, impacting overall comfort.

Dining & Food Quality
Feedback regarding dining and food quality, particularly the complimentary breakfast, is mixed. While some guests found the breakfast to be good, even describing it as delicious and hot, many others expressed significant disappointment. Common criticisms include a poor breakfast selection, with items like dry sausage and eggs or burnt food being reported. The availability of coffee and juice is inconsistent, and some guests noted a lack of variety in fruit, dairy, or bread options, suggesting a need for more diverse options like different bread types or dairy products. Guests are generally not permitted to take food outside the designated breakfast area, which some found inconvenient. On a more positive note, the hotel's direct adjacency to a TGI Friday's restaurant is frequently highlighted as a convenient and appealing dining alternative for guests, providing an easy option for meals beyond the hotel's offerings.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, placing guests within easy reach of various attractions, shopping centers, and the highway. This proximity makes it highly convenient for exploring the area, with many popular destinations just a short drive or walk away. Parking is available and generally free, though some guests reported concerns about the safety of the parking lot, noting unlit areas and the presence of sketchy individuals, which impacted their sense of security. Despite the convenient location, many reviews highlight a significant negative aspect: the surrounding area is often described as unsafe or populated by transient people, which made some guests feel uneasy. Additionally, finding the main hotel entrance and lobby can be challenging, as signage is often unclear, leading to confusion upon arrival and a less welcoming first impression.

Staff & Service
Feedback on staff and service is notably mixed. Many guests commend the friendly staff, describing them as helpful, polite, and accommodating, with specific individuals receiving high praise for their attentiveness and willingness to assist. Some guests experienced quick check-in processes and found staff responsive in resolving issues, such as changing rooms due to problems. However, a significant number of reviews report instances of rude staff, with some employees appearing uninterested or preoccupied with personal devices. Issues with reservations not being found or incorrect charges are frequently mentioned, causing frustration. Furthermore, housekeeping is often criticized for not providing adequate service, failing to clean rooms properly, or neglecting to supply essential items like towels, impacting the overall guest experience.

Additional Information
A recurring theme in guest reviews is the observation that the hotel appears to be used for long-term housing or by transient people, which significantly impacts the atmosphere and guest experience, often leading to a sense of unease for short-term visitors. While the hotel is described as pet-friendly, some guests noted a lack of suitable outdoor areas for pets, making it challenging for pet owners. There are mentions of the property being under renovation, though this often leads to complaints about guests being placed in areas still undergoing construction, which can be disruptive and inconvenient. Some reviews also allege that the hotel management posts fake positive reviews to counter the numerous negative ones, raising concerns about the authenticity of online feedback. These unique aspects contribute to a distinct environment that guests should be aware of prior to booking, as they shape the overall stay.