Wingate by Wyndham Anchorage Downtown/Ship Creek

This hotel is a popular choice for its direct proximity to the train station and Ship Creek, making it a convenient base for train travelers and cruise passengers embarking or disembarking. Its location also appeals to short-stay guests and budget-conscious travelers looking for an affordable option. While the hotel is undergoing significant renovations, guests frequently highlight the dedication of the staff and the comfortable beds. To enhance your stay, it is advisable to inquire about the current status of renovations and amenities, as some facilities may be impacted. Additionally, be prepared for potential noise from nearby train activity, which is a common theme in guest feedback.

Facilities & Amenities
The hotel is currently undergoing extensive renovations, which guests note can lead to considerable noise, dust, and general mess in common areas. Many guests express disappointment with the swimming pool, which is frequently reported as closed, unheated, freezing cold, or dirty, despite being a key reason for booking for many. The fitness center is described as lacking, with some equipment needing repair or being non-functional. While Wi-Fi is available, some guests experienced it as unreliable or slow. The elevator is often noted as old, worn, and occasionally out of service. The parking lot is a recurring concern, with descriptions of it being unkempt, containing garbage, and having broken-down vehicles. Some rooms lack basic amenities like a coffee maker, chairs, or a table, and some electrical outlets are reported as non-functional or lacking cover plates.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly mixed, with many expressing significant concerns. Rooms are frequently described as dirty, filthy, grungy, or in poor shape, with common complaints about unpleasant odors such as smoke, urine, cat, or musty smells. Many reviews highlight visible issues like stained carpets, stained bedding, peeling paint, holes in walls, and water damage. The bathrooms are a particular point of contention, often cited as dated, stained, having cracked tiles, mold, or issues with fixtures like loose door knobs or broken toilet seats. While some guests found the beds comfortable and mattresses new, others reported them as too soft, worn out, or having broken frames. Noise is a significant issue, with frequent mentions of loud renovation noise, train horns, street noise, and sounds from adjacent rooms due to thin walls.

Dining & Food Quality
The complimentary breakfast receives varied feedback, though many guests find it to be a basic offering. While some describe it as decent or good, many others report it as needing significant improvement. Common complaints include undercooked eggs, a lack of bread for toast, and limited fruit options. Guests frequently note that hot food items, milk, and coffee are often depleted and not promptly refilled, leading to disappointment, especially for those arriving later in the breakfast window. The quality of items like scrambled eggs and sausage is often criticized, with descriptions ranging from "uneatable" to "microwaved." The breakfast area itself is sometimes described as messy or unkempt, and some guests observed staff not actively maintaining the area or refilling items.

Location & Accessibility
The hotel's central location is a major draw for many guests, particularly its close proximity to the train station and Ship Creek, making it ideal for those utilizing the Alaska Railroad. It is also within walking distance of downtown attractions, shopping, and dining options. The hotel offers a free airport shuttle service and transportation to downtown and local restaurants, which is highly valued by many. However, the surrounding neighborhood receives mixed reviews; while some appreciate the river trail, others express concerns about the presence of homeless encampments nearby and the industrial nature of the area, including the train yard. The constant train horns are a significant source of noise for many guests, impacting their sleep.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight specific individuals for their exceptional service, particularly at the front desk and among the shuttle drivers. The shuttle service itself is frequently commended for its convenience and the helpfulness of its drivers in transporting guests to the airport, train station, and downtown. However, some guests experienced issues with the shuttle being unreliable, having long wait times, or not showing up as scheduled. Feedback on check-in and check-out is mixed, with some reporting quick and smooth processes, while others encountered long waits, overbooking issues, or unhelpful staff. Housekeeping is a common point of contention, with many guests reporting rooms not being cleaned regularly, a lack of fresh towels, or trash not being emptied.

Additional Information
A significant point of discussion among guests is the hotel's ongoing renovation, which impacts various aspects of the stay, from noise levels to the availability and condition of amenities. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals. However, a recurring issue is overbooking, leading to confirmed reservations not being honored or guests being relocated to other properties. Many guests also report difficulties with refunds or deposits, particularly when issues arise during their stay or due to overbooking. There are also mentions of guests being charged for smoking in non-smoking rooms. The hotel's website pictures are often noted as not accurately reflecting the current condition of the property.