Wingate by Wyndham Goodlettsville

The hotel is frequently praised for its comfortable beds and generally clean rooms, offering a good value for travelers seeking an affordable stay. Its convenient location near major highways and local amenities makes it a practical choice for many. This establishment is particularly well-suited for road trippers and business travelers looking for a comfortable overnight stop, as well as families and couples seeking a budget-friendly base for exploring the area. Guests consistently highlight the friendly staff as a significant positive aspect of their experience. To ensure a pleasant stay, it is advisable to thoroughly check your room upon arrival for any potential maintenance issues, and consider alternative breakfast options if specific dietary preferences are not met, as feedback on the complimentary breakfast is quite varied.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is quite varied. Many rooms are equipped with a mini-fridge, coffee maker, and ironing board, which guests appreciate for convenience. However, a common point of contention is the absence of a microwave in individual rooms, requiring guests to use a shared one in the lobby. The ice machines are sometimes reported as non-functional on certain floors, limiting access. While a pool is available, it is occasionally closed for maintenance or seasonally, which can be disappointing. The fitness center is present, though some guests note issues with equipment upkeep. A frequently mentioned design element is the sliding bathroom door, which many find problematic due to privacy concerns or mechanical issues, including doors falling off their tracks. Some guests also experienced problems with TVs and outlets not working correctly, and occasional issues with air conditioning or heating functionality.

Cleanliness & Room Comfort
The hotel receives highly mixed reviews regarding cleanliness and room comfort. Most guests praise the rooms as very clean, modern, and fresh, often highlighting the comfortable beds and soft pillows that contribute to a restful sleep. However, a significant number of reviews report concerning issues, including dirty sheets, stains on walls, mold around the tub, rodent powder, and even instances of bed bugs. Room condition also varies, with some noting peeling wallpaper, flickering lights, loose faucets, or leaky toilets. While many rooms are described as quiet, some guests experienced disturbances from loud AC units or noise from hallways. The bathroom facilities are generally clean, but specific complaints include poor drainage, no hot water in showers, and the aforementioned problematic sliding doors that compromise privacy and can be prone to malfunction.

Dining & Food Quality
The complimentary breakfast at the hotel is a consistent source of mixed, often negative, feedback from guests. While some find it "good" or "decent" with options like a pancake machine, many describe it as "inedible," "limited," or "disappointing." Common complaints include watery eggs, cold sausages, hard biscuits, and a general lack of variety, with some noting the absence of meat options or gravy. Items like orange juice and coffee also receive criticism for poor quality or being lukewarm. Guests frequently mention having to seek breakfast elsewhere, such as a nearby diner, due to the unsatisfactory offerings. The limited space in the breakfast area can also lead to crowding and items running out quickly, further detracting from the experience.

Location & Accessibility
The hotel's location is consistently praised as a major advantage, offering convenience for various types of travelers. Situated near major interstates, it provides easy access for those on road trips or needing to commute. Guests appreciate its proximity to Nashville, typically a 15-20 minute drive, making it a viable option for exploring the city without staying directly downtown. The surrounding area is well-equipped with amenities, including a gas station and grocery store directly across the street, as well as numerous fast-food places and restaurants within walking distance or a short drive. The parking lot is described as well-lit and secure, with some guests noting ample space, even for larger vehicles like trailers.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the easy check-in and check-out processes, and appreciate the staff's willingness to accommodate requests, such as late check-outs or providing extra amenities. However, there are significant reports of inconsistent service, particularly concerning maintenance issues. Guests frequently mention that requests for repairs, such as fixing flickering lights, smoke detectors, or shower problems, were either ignored or poorly addressed. A recurring and severe negative theme involves interactions with a specific manager, described as rude, argumentative, and unconcerned about guest complaints or injuries, leading to frustrating and unresolved situations. Additionally, some guests experienced issues with key card systems being down, requiring staff assistance for room access.

Additional Information
Guests frequently comment on the overall value offered by the hotel, considering it a good choice for the price point. However, several unique issues are noted that fall outside typical categories. A recurring concern is the presence of an unpleasant smell in common areas like hallways and elevators, sometimes described as moldy, sewage-like, or overly strong from air fresheners, which can be off-putting upon arrival. Guests should also be aware of a $100 incidental deposit that is often charged upon check-in; some found this surprising as it was not clearly communicated during booking, and there have been reports of delays in receiving the refund. For added convenience, the hotel provides a washer and dryer on the ground floor, which is a useful amenity for longer stays or road trippers. Rooms are typically stocked with Dove bathroom amenities in wall-mounted dispensers, offering a consistent product.