Wingate by Wyndham High Point

This hotel is characterized by its spacious rooms, many of which feature a unique jacuzzi tub and a cozy fireplace, making it a notable option for both couples seeking a romantic getaway and families needing extra space. While the hotel's appearance is frequently described as dated and in need of renovation, guests consistently praise the friendly and helpful staff who strive to make stays comfortable despite the property's age. The location is a significant draw, particularly for those visiting High Point University or exploring nearby restaurants. However, guests should be aware of recurring issues with the breakfast offerings and the condition of the pool. To ensure a smoother experience, it is advisable to confirm the pool's operational status and manage expectations regarding breakfast options.

Facilities & Amenities
The hotel offers several amenities, though their condition and functionality receive mixed feedback. The indoor pool is a frequent point of contention, with many guests reporting it to be cold, freezing, or even dirty with a "green film," and some noting it was closed for maintenance. This often leads to disappointment, especially for families who booked specifically for pool access. The fitness center is described as small and having limited equipment, with some guests calling it a "joke." The elevator is often noted as being small, slow, hot, and dated, sometimes with a peculiar smell. While the lobby is generally found to be welcoming and clean, parking can be limited, with the lot sometimes full or prone to puddles after rain.

Cleanliness & Room Comfort
Room comfort and cleanliness present a mixed picture. While some guests find the rooms to be clean and the beds comfortable, a significant number report issues with the hotel's dated condition, including peeling paint, water spots on ceilings, holes in carpets, and a general sense of being run down. Many rooms are described as having a musty or unpleasant smell. Bathroom issues are prevalent, with complaints ranging from broken tiles, leaky toilets, no hot water, dirty grout, and non-functional shower heads. The unique sliding mirrored window between the bathroom and bedroom is noted, but often has issues with cleanliness or functionality. A major recurring concern is the presence of stink bugs and roaches in rooms, which several guests found highly unsettling.

Dining & Food Quality
The hotel's breakfast offerings are a consistent source of disappointment for most guests. It is frequently described as limited, skippy, not fulfilling, and lacking variety. Many reviews highlight the absence of traditional hot breakfast items like meat and eggs, with some guests specifically mentioning a poor brand of sausage or "fake" boiled eggs. While a pancake machine is available and often praised for its fresh, made-to-order pancakes, it is often the only hot option. Other items typically include muffins, cereal, and juice. Guests often recommend bringing their own breakfast or seeking options elsewhere due to the perceived poor quality and limited selection.

Location & Accessibility
The hotel's central location is a significant advantage, consistently praised by guests for its convenience. It is ideally situated near High Point University, making it a popular choice for visitors to the campus. Guests appreciate its proximity to a variety of restaurants, gas stations, and other retail establishments, many of which are within walking distance or a very short drive. The hotel also offers easy access to the interstate, facilitating travel to downtown High Point and other areas. This strategic positioning makes it a practical base for both leisure and business travelers exploring the region.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the front desk team for their attentiveness and for facilitating quick check-in and check-out processes. Many reviews highlight instances where staff went above and beyond to assist with requests or resolve issues, such as accommodating group bookings or addressing room concerns. Housekeeping is generally noted for keeping rooms clean and well-stocked with towels, though some guests mention that full room cleaning is only available upon request. However, some guests report negative experiences with management regarding handling complaints, refunds, or perceived unprofessional communication.

Additional Information
Guests should be aware of several specific aspects of the hotel experience. The unique sliding mirrored window between the bathroom's jacuzzi tub and the main room is a distinctive feature, though its functionality and cleanliness are sometimes inconsistent. There are recurring reports of financial issues, including instances of double charges, unexpected extra fees per adult, or difficulties in obtaining refunds for cancellations. A significant and frequently mentioned concern is a pervasive stink bug infestation, which the hotel has acknowledged with posted signs. Furthermore, guests note that full housekeeping services are often provided only upon request, and some accessible rooms may not fully meet the needs of guests with mobility challenges.