Wingate by Wyndham Hurricane WV

This hotel stands out for its immaculate cleanliness and modern design, consistently impressing guests with its well-maintained appearance and fresh ambiance. Its exceptional pet-friendly approach makes it a top choice for travelers with pets, who appreciate the welcoming environment and designated areas. The hotel is also highly recommended for road-trippers seeking a comfortable and convenient stopover, as well as families and business travelers due to its quiet atmosphere and comprehensive amenities. To enhance your stay, consider confirming the pet fee details upon booking, as some guests have been surprised by it, and be sure to take advantage of the highly praised complimentary breakfast.

Facilities & Amenities
Guests frequently commend the hotel's on-site bar, noting its reasonable drink prices and pleasant atmosphere, making it a convenient spot to unwind. The fitness center is well-equipped and maintained, offering guests a space for exercise. Free Wi-Fi is available throughout the property, with many guests reporting it to be fast and reliable, ensuring connectivity for work or leisure. A laundry room is also provided, described as clean and affordable, adding to the convenience for longer stays. While the hotel does not feature a swimming pool, which some guests noted as a drawback, the other amenities contribute significantly to a comfortable and enjoyable experience.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its spotless cleanliness and the overall comfort of its rooms. Guests consistently highlight the comfortable beds and high-quality linens, ensuring a restful night's sleep, though some found the pillows too soft or the mattresses too firm. Rooms are often described as spacious, with many appreciating the large walk-in showers and modern bathrooms, some featuring clever sliding doors. In-room amenities like Netflix-enabled televisions and toiletries are well-received. While most guests found the rooms quiet, some reported occasional noise from hallways, neighboring rooms, or a persistent hum from a vent. A few guests experienced issues with slow-draining sinks, difficult-to-open room doors, or dim bathroom lighting around the mirror.

Dining & Food Quality
The complimentary breakfast is a major highlight for most guests, frequently described as "great," "amazing," and offering a wide variety of hot and fresh options, including eggs, sausage, biscuits and gravy, and waffles. Many appreciate the inclusion of low-carb choices and unique items like fried apples. The staff managing the breakfast area consistently receives praise for their attentiveness, friendliness, and dedication to keeping everything clean and well-stocked. However, some guests noted inconsistencies, with certain hot food items occasionally being cold or overcooked, and the coffee sometimes described as bitter or lukewarm. Despite these minor issues, the breakfast is generally considered a significant value-add.

Location & Accessibility
The hotel boasts a convenient location directly off the interstate, making it an ideal stop for travelers. Guests appreciate its proximity to various food options, including restaurants within walking distance, and other convenience stores. It offers easy access to local attractions like Hurricane Park and the Blenko glass factory, and is well-situated for those visiting Charleston or Huntington. While the hotel's parking is generally convenient, some guests found the lot to be relatively small. A recurring concern mentioned by several guests is the condition of the road leading to the hotel, which some described as having potholes and being difficult to navigate, and some GPS systems have provided incorrect directions.

Staff & Service
The hotel's staff consistently receives outstanding praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight the quick check-in process and the staff's willingness to go above and beyond, such as setting up cribs with personalized notes. The team is often described as welcoming and attentive, contributing significantly to a positive guest experience. However, some guests reported isolated incidents of staff communication issues, such as rooms not being ready upon arrival despite having keys, or a lack of clarity regarding the pet fee at check-in. Housekeeping frequency was also noted by some as being every three days, which was not always communicated upfront.

Additional Information
A notable aspect of the hotel is its pet-friendly policy, though guests should be aware of the $50 pet fee which some found surprising or wished was a refundable deposit. The hotel offers a convenient 12 PM check-out time, allowing for a more relaxed departure. Housekeeping services are typically provided every three days, a policy that guests might want to confirm upon arrival if daily service is preferred. The presence of an on-site bar is a unique and appreciated amenity for unwinding. Some guests have reported a recurring issue with a strong, unpleasant burning smell entering rooms from an external source, which can significantly impact comfort and is a "hit or miss" occurrence.