Wingate by Wyndham

The hotel's most frequently mentioned feature, albeit negatively, is its indoor pool, which guests consistently report as being closed for extended periods, often without prior notification. This significant disappointment overshadows other aspects for many. The hotel primarily serves wedding guests attending events at the attached venue, as well as road trippers and travelers passing through seeking convenient lodging. While some guests highlight the spacious rooms and comfortable beds, a pervasive theme across reviews points to significant issues with cleanliness and maintenance. The overall impression is one of neglect, with many guests expressing strong dissatisfaction and a reluctance to return. To ensure a more satisfactory stay, it is advisable to confirm the operational status of all advertised amenities, especially the pool, and to manage expectations regarding the general upkeep and service levels.

Facilities & Amenities
The hotel's facilities receive mixed, often critical, feedback. A major point of contention for many guests is the indoor pool, which is consistently reported as being closed for renovations or maintenance, frequently without adequate prior notification on booking platforms. This has led to significant disappointment, especially for those who booked specifically for pool access. Furthermore, the TV service in rooms is a recurring issue, with many guests experiencing non-functional televisions, a lack of cable channels, or only paid content available. Internet connectivity is also frequently cited as being slow or unreliable, hindering guests' ability to stay connected. While some reviews mention an outdoor seating area or patio as a pleasant feature, other common areas like the lobby and elevators are sometimes described as unclean or neglected. Issues with vending machines needing refills and ice machines being out of service on certain floors further detract from the overall convenience.

Cleanliness & Room Comfort
Cleanliness is a predominant concern for many guests, with numerous reports of filthy carpets, dirty bathrooms, and general lack of upkeep throughout the rooms. Specific complaints include mold on curtains or in bathrooms, cobwebs, and even disturbing instances of blood stains on mattresses or used medical items left behind. A pervasive musty smell, sometimes likened to sewer odor or cigarettes, is also frequently noted. Beyond cleanliness, room condition and maintenance are significant issues; guests report outdated furnishings, holes in ceilings, peeling wallpaper, and various non-functional elements such as burned-out light bulbs, broken shades, and non-working refrigerators. While some guests find the beds and pillows to be comfortable, others discover garbage under beds. Noise levels from construction, loud air conditioning units, or hallway disturbances also impact comfort. Housekeeping is a major point of dissatisfaction, with many rooms not being cleaned, trash not emptied, and fresh towels not provided during multi-night stays.

Dining & Food Quality
Feedback on dining experiences, particularly the breakfast, is highly inconsistent. Many guests express significant disappointment, describing the breakfast buffet as "worse than mediocre," "disgusting," or "second rate," often citing a lack of variety with only scrambled eggs daily, pathetic pastries, or minimal fruit. The coffee from the machine is sometimes deemed undrinkable, leading some guests to seek alternatives elsewhere. Conversely, a notable number of reviews praise the breakfast as "great," "really good," or "outstanding," highlighting a good variety of hot options like waffles, sausage, and potatoes, along with juices and other items. Some appreciate the availability of gluten-friendly options. The overall quality seems to fluctuate, with some experiencing a satisfying spread while others encounter cold, runny, or bland food. There is a single mention of a bar on a nice patio, though one guest found the bartender to be rude.

Location & Accessibility
The hotel's location is consistently highlighted as a significant positive, with many guests appreciating its convenience and accessibility. It is frequently described as being close to restaurants, stores, and other frequently needed amenities, often within walkable distance. For those attending events, its proximity to the attached wedding venue is a major advantage. The hotel is also noted for being easy to find and near the freeway, making it a practical choice for travelers passing through or those on road trips. While the parking lot is generally considered easy to access, one review mentioned an incident where a guest's car was hit, and there were no cameras to assist. Despite some internal issues, the external appearance and well-maintained outdoor property contribute to a positive first impression for many arriving guests.

Staff & Service
The staff and service receive highly polarized feedback. While some guests commend the friendly staff, describing them as helpful, responsive, and welcoming, others report significant issues. There are multiple accounts of non-existent staff at the front desk, leading to long waits for check-in or assistance, with some guests even having to search for an attendant. Instances of rude staff, particularly at the front desk or bar, are also noted, with some feeling like a "bother" or experiencing a lack of professionalism. The check-in process can be problematic, with delays and difficulties obtaining room keys. A major recurring complaint revolves around housekeeping service, which is often described as inadequate or completely absent; rooms are not cleaned, trash is not emptied, and fresh towels are not provided during multi-night stays unless specifically requested, and even then, sometimes not delivered. Responsiveness to maintenance issues is inconsistent, with some problems addressed quickly while others are ignored.

Additional Information
Guests frequently encounter construction noise during their stay, sometimes without prior warning, which can significantly disrupt their experience, even on weekends. For those planning events, the hotel's direct connection to a wedding venue is a key draw, though the hotel's internal issues can impact the overall guest experience for attendees. There are also reports of issues with rewards program benefits, specifically regarding points not being restored after cancellations related to non-operational amenities. Some guests have noted a significant discrepancy in booking rates between booking directly with the hotel and through third-party sites. Furthermore, a unique and concerning observation by one guest was the display of an inappropriate flag on the hotel's flagpole. Guests should be aware that housekeeping service is often not provided for stays shorter than three nights, requiring proactive requests for fresh towels or trash removal.