WoodSpring Suites Rochester Greece

This hotel is primarily designed for extended stay guests, offering a kitchenette in each room, which is a significant feature for those needing longer accommodations. While some guests find the rooms clean and the staff friendly, many reviews highlight significant issues with noise, a lack of basic amenities, and inconsistent service. The property is often utilized by medical visitors due to its proximity to healthcare facilities, and its overall setup caters to budget-conscious travelers who prioritize a self-catering option over full hotel services. To ensure a comfortable stay, guests are advised to bring their own kitchenware and toiletries, and be prepared for potential noise disturbances from neighboring rooms or the highway.

Facilities & Amenities
The hotel features kitchenettes in every room, equipped with a full-size refrigerator, microwave, sink, and two-burner stovetop, which is a major draw for guests planning longer stays. However, it is crucial to note that these kitchenettes are provided without any pots, pans, utensils, cups, or plates, requiring guests to bring or purchase their own. The hotel offers laundry facilities on-site, though some guests found the process inconvenient. A small gym is available for guest use. While Wi-Fi is provided, many guests reported it to be slow, unreliable, and often required an additional fee for higher speeds, which was a point of frustration. Vending machines are present but offer limited and sometimes expensive options.

Cleanliness & Room Comfort
Feedback on cleanliness is mixed; some guests found their rooms to be clean and well-maintained, while others reported issues such as dirty floors, unpleasant odors, or insufficient cleaning. A recurring and significant concern is the noise level within the hotel, with many guests complaining about thin walls that allow sounds from neighboring rooms, including conversations, music, and even furniture moving, to be clearly heard. The beds also received varied reviews; some found them comfortable, but a substantial number described them as uncomfortable, hard, squeaky, or having thin mattresses. In-room amenities are minimal, often lacking basic toiletries beyond a single bar of soap, and there are no coffee makers or irons provided in the rooms.

Dining & Food Quality
A consistent point of feedback is the absence of complimentary breakfast at the hotel, which many guests noted was a significant drawback, especially given the extended-stay nature of the property. While some reviews mentioned that the breakfast area "smelled good," guests confirmed that no actual breakfast was served. Similarly, the availability of coffee was a frequent complaint. Guests reported that coffee was often not available until later in the morning, or that the coffee station lacked essential items like creamer, leading many to seek coffee elsewhere or purchase their own supplies.

Location & Accessibility
The hotel's location is generally well-regarded for its convenience, particularly for those traveling by car. It is situated in a good section of the city, with easy access to major highways like 390, making it convenient for reaching various destinations. Guests appreciated its proximity to the airport, shopping malls, a variety of restaurants, and especially medical facilities and hospitals, which is a key factor for many extended-stay visitors. Parking is readily available on-site, including space for larger vehicles like trucks. However, some guests noted that the immediate surrounding area lacks walking-distance attractions or amenities, giving a sense of being somewhat isolated.

Staff & Service
Guest experiences with staff and service are notably varied. Many guests praised the staff as friendly, helpful, attentive, and accommodating, highlighting positive interactions during check-in and with specific requests. Some reported that issues were resolved quickly and efficiently. Conversely, a significant number of reviews described staff as unattentive, rude, or unprofessional, particularly concerning late-night issues or disputes over billing. The check-in process itself was inconsistent, with some guests experiencing smooth arrivals, while others faced major problems like being told no rooms were available despite reservations, or being locked out due to unattended front desks after hours. Housekeeping service is very limited, with rooms typically cleaned only every 14 days, and guests often needing to request or pay for fresh towels and supplies.

Additional Information
This hotel operates with specific policies tailored to its extended-stay model. A key policy is the infrequent housekeeping service, with rooms cleaned only once every 14 days, which means guests are responsible for maintaining their own room cleanliness for most of their stay. Guests are also required to take out their own trash to external dumpsters. The hotel has a strict no check-in after 10 PM policy, and the front desk is often unstaffed overnight, which has led to significant frustration for late-arriving travelers who found themselves locked out. Despite being a non-smoking property, many reviews frequently mentioned a pervasive marijuana smell and occasional cigarette smoke in hallways and rooms. There is a key replacement fee for lost room keys. The hotel is pet-friendly, though some guests noted challenges with finding suitable outdoor areas for pets.