WoodSpring Suites St Louis St Charles

This hotel caters primarily to long-term residents and budget-conscious travelers seeking a basic, self-catering accommodation, with its signature feature being the inclusion of a kitchenette in each room. However, guests frequently encounter significant challenges, particularly concerning the extremely unprofessional and rude staff, which is a pervasive theme in reviews. Many also report unexpected hidden fees and a strict no-refund policy, leading to frustration and financial disputes. Cleanliness is another major concern, with numerous complaints about unsanitary conditions and pest issues. The comfort of the accommodations is often compromised by uncomfortable beds and various maintenance problems. For those considering a stay, it is crucial to clarify all potential charges upfront, including the mandatory cash deposit, and to be aware that the hotel operates with very rigid policies. Bringing your own kitchenware and linens is also advisable to enhance your stay.

Facilities & Amenities
The hotel provides essential facilities for extended stays, including a kitchenette in each room equipped with a full-size refrigerator, stove burners, and a microwave, which is appreciated by guests planning to prepare their own meals. However, a common complaint is the absence of cookware, dishes, or utensils, requiring guests to bring their own. Wi-Fi is available, but it comes with an additional charge and limitations on the number of devices that can connect. An on-site laundry facility is provided for guest convenience. The elevator is frequently noted for being exceptionally slow, prompting some guests to use the stairs. Issues with key cards are common, as they often need to be reprogrammed, and there is a fee for lost cards. It is important to note that the hotel does not offer a swimming pool, fitness center, or complimentary breakfast.

Cleanliness & Room Comfort
Cleanliness and room comfort are significant areas of concern for many guests. Numerous reviews highlight issues such as the presence of roaches, sticky floors, and generally dirty rooms, with some reporting hair in bathtubs and stained linens. A pervasive unpleasant smell, often described as moldy, sweaty, or strong cigarette smoke, is frequently noted in both rooms and hallways. The beds are consistently described as highly uncomfortable, with complaints about lumpy mattresses, visible springs, and thin, inadequate blankets. Room amenities are often lacking, with guests mentioning broken door locks, unlevel stoves, dim televisions, leaking toilets, and rusty refrigerators. Shower pressure is often reported as poor, and towels are described as small and insufficient. Noise can also be an issue, stemming from elevator operation, dog barking, and the strong smell of marijuana in common areas.

Dining & Food Quality
The hotel does not offer any on-site dining options or complimentary breakfast, which is a consistent point of feedback from guests. While each room is equipped with a kitchenette that includes a full-size refrigerator, stove, and microwave, enabling guests to prepare their own meals, a significant drawback is the complete lack of cookware, dishes, or utensils. This means guests must bring all their own kitchen supplies if they intend to utilize the in-room cooking facilities, which can be a considerable inconvenience for travelers. There are no mentions of a restaurant or bar on the premises, and room service is not provided, reinforcing the hotel's self-catering model. Guests should plan accordingly for all their meal needs, as the hotel does not facilitate dining beyond the basic in-room cooking appliances.

Location & Accessibility
The hotel's location is generally considered convenient for its proximity to various fast food restaurants and gas stations, providing easy access to quick meals and necessities. Some guests also note its accessibility to local points of interest like a park or trail, making it suitable for those exploring the immediate area. Parking is available on-site, though a parking tag is required, and some reviews mention the condition of the parking lot. For guests with mobility needs, there have been specific concerns regarding accessibility, with reports of handicap accessible rooms having issues such as a shower head that is too low or a narrow bathtub, which can make it challenging for individuals requiring specific accommodations. Navigation to the hotel can sometimes be tricky, with GPS systems occasionally directing guests to the wrong side of the highway, so guests should be prepared for potential routing discrepancies upon arrival.

Staff & Service
Feedback on staff and service is overwhelmingly negative, with numerous guests describing interactions as rude, unprofessional, hostile, and unhelpful. The manager is frequently singled out for particularly egregious behavior, including making up rules, engaging in alleged scamming practices, threatening guests, and even calling the police without sufficient cause. Many guests report experiencing discriminatory treatment, particularly concerning race and disability, including issues with service animal policies that contradict ADA guidelines. The check-in process is often described as outdated and rigid, with strict adherence to check-in times and reports of guests being locked out or having their key cards cancelled prematurely. There are consistent complaints about the lack of standard hotel services, such as infrequent housekeeping (often only every two weeks or not at all), and additional charges for basic items like extra towels or linens, and for lost key cards.

Additional Information
Guests should be aware of several important policies and features that significantly impact the stay. A recurring and highly contentious issue is the mandatory $100 cash deposit, which many guests report was not disclosed upfront and is often difficult to retrieve upon checkout. The hotel enforces a very strict no-refund policy, even in cases of emergencies or hotel-initiated cancellations, leading to significant financial loss for guests. Numerous additional charges are levied for services typically included elsewhere, such as internet access, extra towels, and even cleaning services. While the hotel is pet-friendly, it comes with high fees and reported issues with staff not adhering to service animal guidelines. The property is primarily geared towards long-term stays, and security measures include parking tags and guest sign-in. A frequent complaint is the pervasive smell of marijuana in common areas. Notably, rooms lack do not disturb signs and religious texts.