Wyndham Garden Charlotte Airport Southeast

This hotel is primarily chosen for its convenient location near the airport, making it a practical option for travelers seeking a quick overnight stop or those with early flights. While some guests find it a suitable budget-friendly choice, many highlight its significant need for comprehensive updates and improved maintenance. The hotel appears to be undergoing some form of renovation or is under new management, though its current condition often falls short of expectations. It is best suited for budget-conscious individuals or transient guests who prioritize proximity over extensive amenities or pristine conditions. To ensure a smoother experience, guests are advised to confirm the operational status of specific facilities upon arrival and be prepared for potential key card issues.

Facilities & Amenities
The hotel's facilities frequently receive mixed feedback, with many guests noting a general state of disrepair. The elevators are a common point of concern, often reported as broken, dirty, or only partially operational, leading to inconvenience, especially for guests on higher floors. The outdoor pool is consistently mentioned as being closed, covered, or having visibly unclean water, disappointing guests who anticipated its use. Similarly, the fitness center is often found to be closed or difficult to locate. While Wi-Fi is available, many guests report it as slow, unreliable, or requiring frequent re-connection. Some guests appreciate the availability of laundry facilities, though these are sometimes limited. Issues with luggage carts being broken or unavailable, and ice machines being out of order, further detract from the guest experience. In-room amenities like televisions, mini-fridges, and microwaves are generally present, but their functionality can be inconsistent.

Cleanliness & Room Comfort
Cleanliness and room comfort are significant areas of concern for many guests. Numerous reviews describe rooms as dirty, dated, or run-down, with frequent mentions of stained carpets, walls, and bedding. Guests often report unpleasant odors, including musty smells or strong chemical cleaning product scents. While some guests find the beds comfortable and the linens clean, others encounter issues like hairs in the sheets or visible stains. Bathrooms are frequently cited for cleanliness problems, including mold, clogged drains, and broken fixtures, with some guests noting a lack of basic amenities like soap. Noise levels vary, with some rooms offering a quiet stay, while others are affected by loud neighbors, street noise, or internal hotel sounds like noisy air conditioning units. The overall impression is that rooms are in dire need of thorough cleaning and modernization.

Dining & Food Quality
The complimentary breakfast receives varied feedback, though many guests express disappointment. While some find the breakfast acceptable or even good, particularly the waffle maker, a significant number describe it as poor, simple, or limited. Common complaints include items running out quickly, food being cold or stale, and a lack of variety, with basic options like juice or milk often unavailable. The breakfast area itself is sometimes noted as being unclean or congested, and staff are occasionally perceived as slow to restock items. Despite some positive comments on specific food items, the overall impression is that the breakfast service is inconsistent and often fails to meet guest expectations for a well-stocked and pleasant dining experience.

Location & Accessibility
The hotel's location is frequently highlighted as a positive, particularly its proximity to the airport and various local restaurants and shopping centers. However, the airport shuttle service is a major point of contention for many guests, with numerous reports of long wait times, no-shows, or the service not operating as advertised, leading to unexpected taxi expenses. While some guests find the surrounding area quiet, others express concerns about the environment, mentioning suspicious activity or feeling uneasy. Parking is generally available, but some guests have reservations about its security. A recurring issue is the unreliability of key card access, with guests often needing to have their cards re-programmed multiple times during their stay, and side entrances frequently being inaccessible.

Staff & Service
Guest experiences with staff and service are notably inconsistent. While some guests praise the staff as friendly, helpful, and professional, many others report interactions that are perceived as rude, uninterested, or dismissive. The check-in and check-out processes are frequently described as slow or problematic, with guests experiencing long waits. Housekeeping is a significant area of complaint, as many guests report that their rooms are not cleaned daily, or that they have to actively request fresh towels and other necessities. Issues with deposit refunds and difficulty reaching the front desk by phone further contribute to a sense of unresponsiveness. The overall impression is that while some individual staff members provide good service, there is a lack of consistent training and oversight.

Additional Information
Guests should be aware of the hotel's policy regarding deposits, as many reviews mention a $50 charge upon check-in, with some guests reporting issues with it being charged multiple times or delays in receiving refunds. The hotel is often described as being in a state of disrepair, with many guests noting that advertised amenities such as a bar or restaurant are not operational. Despite claims of being under new management or undergoing renovations, the current condition of the property often suggests a significant need for updates and better maintenance.