Wyndham Garden Cross Lanes Charleston

The hotel's indoor pool is frequently highlighted as a signature feature, often drawing families and travelers seeking a recreational stop, despite some guests noting issues with its cleanliness or availability. Its convenient location right off the highway also makes it a practical choice for those on a road trip. While some guests appreciate the spacious rooms and the generally friendly demeanor of the staff, many reviews consistently point to significant concerns regarding the overall cleanliness and maintenance of the property, which often appears outdated and worn. The hotel is particularly suited for pet owners due to its accommodating policy. To ensure a smoother experience, it is advisable for prospective guests to confirm the operational status of specific amenities, such as the pools and fitness center, prior to arrival, and to manage expectations regarding the hotel's general condition.

Facilities & Amenities
The hotel features both an indoor pool and an outdoor pool, which are often a primary draw for guests, particularly families. However, feedback is mixed, with many reports of pools being closed unexpectedly, appearing dirty, or having issues with water temperature. The fitness center is also mentioned, though some guests found it to be closed or equipped with broken machinery. Connectivity can be an issue, as several reviews note problems with the Wi-Fi being unreliable or non-functional in rooms. Other amenities like ice machines are frequently reported as broken or empty across various floors. The general condition of the hotel's common areas, including the lobby and hallways, is often described as dated and in need of significant renovation, with some exterior doors noted as unsecured or broken.

Cleanliness & Room Comfort
A predominant concern among guests is the hotel's cleanliness, with numerous reports of stained carpets throughout hallways and rooms, and dirty bathrooms exhibiting mold, grime, and uncleaned fixtures. Many rooms are described as having unpleasant odors, ranging from musty and smoke to pet-related smells, which significantly detract from the stay. Guests frequently encounter issues such as hair on surfaces, unemptied trash, and even bugs like ants, bed bugs, and roaches. Room comfort is varied; some find the beds comfortable, while others report them as hard or with noticeable springs. AC/heating units are often cited as dirty, broken, or difficult to regulate, leading to uncomfortable room temperatures. Noise levels from hallways and neighboring rooms are also a common complaint, impacting restful sleep.

Dining & Food Quality
The hotel offers breakfast, which receives mixed but generally more positive feedback, with many guests appreciating the variety of options available, including hot items like biscuits and gravy, and the helpfulness of the breakfast staff. However, some reviews indicate that food items can run out quickly, especially during busy periods, and that the coffee quality can be inconsistent. The on-site restaurant and bar areas are mentioned, but often with caveats; the menu options are described as limited, and some guests experienced slow service due to understaffing, with one person often managing multiple roles. A recurring issue for the restaurant and bar is the inability to process card payments, requiring guests to pay with cash only, which can be a significant inconvenience for many.

Location & Accessibility
The hotel's convenient location is consistently praised, offering easy access directly off the highway, making it an ideal stop for travelers passing through the area. Guests appreciate its proximity to various local amenities, including a nearby casino, a selection of restaurants, and other stores, providing ample options for entertainment and dining within a short distance. The availability of free parking is also a positive aspect, though some guests note that certain parking areas can be dimly lit, raising minor concerns about visibility. Overall, the hotel's placement is seen as a significant advantage, facilitating smooth travel and providing convenient access to essential services and attractions in the area, contributing positively to the guest experience.

Staff & Service
Feedback on the staff and service is notably mixed. Many guests commend the friendly staff and their helpful demeanor, particularly highlighting positive interactions during check-in and with breakfast attendants, who are often praised for their attentiveness. Some staff members are described as very accommodating and willing to assist with requests, contributing to a pleasant initial impression. However, a significant number of reviews report instances of unresponsive or rude staff, particularly when addressing maintenance issues, room cleanliness complaints, or unexpected amenity closures. The check-in process can sometimes be slow, and guests occasionally face challenges with staff availability or willingness to resolve problems effectively. Despite these inconsistencies, the dedication of some individuals to providing good customer service is frequently acknowledged.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, though some note occasional pet-related odors in certain areas. A notable concern is the hotel's security, with multiple reports of exterior doors being unlocked or broken, allowing unauthorized access and raising safety worries among guests, particularly regarding the parking lot. Frequent issues with key cards malfunctioning or needing re-activation are also a common inconvenience, requiring multiple trips to the front desk. Guests should be aware that the hotel generally appears outdated and in need of significant renovations, as pictures online may not accurately reflect its current condition. Some guests also reported difficulties with rewards program benefits not being applied correctly, leading to frustration.