Wyndham Garden Monterrey Aeropuerto

This hotel is primarily recognized for its excellent proximity to the airport and its convenient complimentary shuttle service, making it an ideal choice for transit passengers and business travelers with early flights. Many guests find it a suitable option for a quick overnight stay before or after a journey. While the hotel offers a comfortable base for families and couples seeking convenience, recurring feedback highlights significant issues with the property's overall condition and cleanliness. Guests frequently mention the need for extensive renovations and improved maintenance. To ensure a smoother experience, it is advisable to confirm shuttle pick-up details in advance and be prepared for potential variations in room quality.

Facilities & Amenities
The hotel provides a range of facilities, though their condition often receives mixed reviews. The fitness center is available, with some guests suggesting the addition of more equipment like dumbbells. The elevators are frequently noted as old, slow, or out of service, causing inconvenience. A swimming pool is on-site, described by some as clean and enjoyable, while others report it appearing more like a public bath with cleanliness issues and a lack of sufficient sunbeds. Wi-Fi is generally stable, but some guests experienced connectivity problems. The air conditioning units are a common point of concern, often described as loud, noisy, inefficient, or emitting unpleasant odors. Guests also report issues with in-room phones not working and a lack of safety deposit boxes in rooms. Shower drainage and water pressure are inconsistent, and some rooms suffer from poor lighting.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly polarized. Many guests commend the clean bathrooms and comfortable beds, ensuring a restful night's sleep. However, a significant number of reviews describe rooms as dirty, with unpleasant smells of humidity, mold, or even urine. Guests frequently report finding hair in bathrooms and on carpets, along with stained towels and linens. The furniture is often described as old, worn out, or broken, contributing to an outdated appearance. Noise levels can be an issue, with complaints about loud air conditioning, hallway noise, and sounds from outside the hotel. While some rooms are noted as quiet, others are impacted by external disturbances. Room sizes vary, with some guests finding them small, while others describe them as spacious.

Dining & Food Quality
The breakfast consistently receives high praise from guests, often highlighted as a standout feature. It is described as very good, delicious, varied, and complete, offering a substantial start to the day. Many appreciate the quality and selection of food, noting it as "real food" rather than just basic options. The fresh orange juice is particularly well-regarded. However, some guests express concerns about the use of disposable plates and cutlery, citing environmental impact. While the breakfast is generally well-received, a few guests mention that the offerings can be basic or that certain items, like waffles or bacon, are sometimes unavailable or not replenished proactively.

Location & Accessibility
The hotel's central location near the airport is a major advantage, making it exceptionally convenient for travelers. It is typically a short 5 to 10-minute drive from the airport. The complimentary shuttle service to and from the airport is a key benefit, operating frequently and often praised for its punctuality and efficiency. This service is particularly valued by guests with early morning flights. Additionally, the hotel is well-situated with several restaurants, stores, and banks within walking distance, including popular options like Carl Jr's and Chili's. Parking is available and generally considered secure, with the option to leave vehicles during travel for a fee, though some guests note the parking area can be small.

Staff & Service
The staff generally receives positive feedback for their friendliness and helpfulness, with many guests highlighting their attentive and professional demeanor. The check-in process is often described as quick and efficient. However, there are notable inconsistencies in service quality. Some guests report encountering rude staff at the front desk, particularly during check-in, and experiencing long wait times. Issues with reservations not being honored or being unexpectedly cancelled are also mentioned. While some praise the housekeeping staff, others report a lack of replenishment for in-room amenities like soap, shampoo, or coffee. Several guests have faced significant challenges with billing and invoicing, experiencing delays and a lack of resolution from the hotel.

Additional Information
Guests should be aware that the hotel appears to be older and in need of significant renovation and maintenance, with many areas showing signs of wear and tear. This includes outdated furniture, worn carpets, and general dilapidation. Some guests have reported issues with invoicing and receiving proper documentation for their stays, leading to frustration. There have also been isolated reports of guests being charged for minor damages to hotel property, such as stained towels. While the hotel aims to provide a comfortable stay, the overall impression is that the facilities are not consistently maintained to modern standards.