Wyndham Garden Ribeirao Preto Convention

The hotel offers a modern and comfortable stay, with its Onze Skyline bar on the 11th floor serving as a signature feature, providing guests with stunning city views, excellent food, and a vibrant atmosphere. Its excellent location near a park, restaurants, and shopping makes it ideal for both leisure travelers seeking convenience and business travelers attending corporate events. Guests consistently highlight the hotel's cleanliness and the generally attentive service from the staff. To ensure a smooth experience, it is advisable to confirm all room amenities like blankets and working air conditioning upon arrival, and be mindful of potential noise from the rooftop bar if your room is on that side.

Facilities & Amenities
The hotel provides a range of facilities, including a well-equipped gym and a pool on the 11th floor, though some guests noted the pool can be cold, dirty, or noisy due to a motor, and has limited operating hours, often shared with the bar area. Meeting rooms are available and well-regarded for corporate events. Rooms are equipped with a capsule coffee machine, a large TV with ample channels, a good hairdryer, ample closet space, and a large desk suitable for work. However, some guests experienced issues with elevators being slow, and frequent problems with hot water supply and air conditioning not being adjustable or being too cold. Free Wi-Fi is available, but its speed can be inconsistent.

Cleanliness & Room Comfort
Rooms are generally described as spacious and modern, though feedback on cleanliness and comfort is mixed. Many guests found the beds uncomfortable, citing issues with hardness, springs, or excessive movement transfer, and often complained about poor quality pillows. The carpeted floors were a frequent source of concern, reported as dirty, sticky, or causing allergic reactions, with some even finding glass shards. Hot water issues in the shower were a recurring problem, alongside complaints about the shower design leading to water spillage. While some rooms offer good bathroom amenities, others found them lacking or of poor quality. Sound insulation is often inadequate, allowing noise from the lobby, adjacent rooms, or the rooftop bar to disturb guests.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its variety, completeness, and freshness, with many guests enjoying the wide selection of food options. However, during peak times, the breakfast area can become crowded, leading to long lines and slow replenishment of items. Some guests noted that certain hot items were cold and that vegan options were limited, with juices not being natural. The Onze Skyline restaurant/bar on the 11th floor is a major highlight, celebrated for its excellent food, diverse menu (including oriental and global options), well-crafted drinks, and lively restaurant atmosphere with a DJ. While room service is available, some found it slow, expensive, and delivered in disposable packaging, with a different menu than the main restaurant.

Location & Accessibility
The hotel boasts an excellent location, placing guests centrally and within easy reach of various amenities. It is conveniently situated close to a large shopping center, a park ideal for leisure, and a variety of restaurants, pharmacies, and cafeterias. Its proximity to major access roads also makes it a practical choice for travelers. While the hotel offers parking, it is a paid service and can be expensive, relying on a valet system. Some guests reported issues with the valet service, including staff attitude and availability, and occasional lack of parking spaces during busy periods, leading to suggestions of street parking.

Staff & Service
The hotel generally receives positive feedback for its friendly staff, who are often described as attentive, helpful, and polite. Many guests appreciate the efficient service, particularly from the event team who are highly praised for their responsiveness and dedication in organizing corporate functions. However, there are notable inconsistencies in service quality. Some guests encountered indifferent reception staff, especially when trying to resolve issues like hot water problems or room changes. Complaints also include slow check-in/out processes, unresponsiveness via phone or messaging, and housekeeping issues such as rooms not being cleaned or amenities not being replenished. Valet staff also received mixed reviews regarding their attitude.

Additional Information
Guests should be aware of certain hotel policies, such as potential early check-in fees and room change fees if a different bed type is requested after booking. Paid parking is standard, often utilizing a valet service. The hotel features a pleasant aroma in its lobby, contributing to a welcoming atmosphere. A robust security system is in place, requiring key card access for elevators, which enhances guest safety. The hotel is well-equipped with various event spaces that are highly regarded for corporate meetings and functions. However, recurring water supply issues, including lack of hot water and general outages, have significantly impacted guest experiences. Additionally, Wi-Fi speed issues and the absence of a proper desk chair for remote work were noted by some.