Yes Inn Nuevo Veracruz

This hotel is primarily recognized for its proximity to the airport and its convenient location adjacent to a large commercial plaza, making it a practical choice for various travelers. It is particularly well-suited for business travelers seeking easy access to the industrial zone, individuals with early flights, and those visiting the nearby Star Medica hospital. While guests frequently highlight the hotel's comfortable accommodations, there is mixed feedback regarding staff attentiveness and overall cleanliness. For families, the integrated plaza offers convenient shopping and dining options. To enhance your stay, it is advisable to confirm specific room amenities upon arrival and be prepared for potential noise from adjacent rooms or passing aircraft, as these are recurring themes in guest experiences.

Facilities & Amenities
The hotel offers a pool which, while available, received mixed reviews; some guests found it clean and enjoyable, while others reported it being dirty, cold, or causing skin irritation. A gym is present, but it is described as small, having limited equipment, and appearing neglected. The hotel operates with only one elevator, which can be slow and lead to significant wait times, especially during peak hours. The lobby frequently lacks adequate air conditioning, making the waiting area uncomfortably warm. While Wi-Fi is provided, many guests experienced a poor signal or slow speeds, hindering their ability to work or stream content. Room service is either limited or entirely unavailable, which can be inconvenient for guests seeking late-night dining options. A spacious parking area is available, often free for guests upon validation.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. While some found their rooms to be clean, many reported significant issues, including dirty bathrooms with rusty fixtures, stained ceilings, hairs on floors and sheets, and a general sense of neglect. The presence of old, torn, and stained towels was a frequent complaint. Rooms are generally spacious, but numerous guests noted worn-out furniture, damaged wood, and dirty curtains with holes, contributing to an overall impression of the hotel being old and poorly maintained. While beds were often described as comfortable, many found the pillows hard and uncomfortable, impacting sleep quality. Guests also reported noise from adjacent rooms, AC units, and passing airplanes, which could disturb rest. Some rooms lacked basic amenities like a phone, hair dryer, iron, fridge, or coffee maker. Water issues included showers leaking water onto the bathroom floor, clogged sinks, and inconsistent hot water availability.

Dining & Food Quality
The breakfast buffet generally received positive comments, with most guests appreciating its decent seasoning and variety, considering it a good value despite often not being included in the room rate. However, some guests noted limited variety, cold food, or empty serving trays, particularly if they arrived later in the morning. The hotel restaurant garnered mixed reviews; some praised its flavor and seasoning, while others found the food quality to be poor, with restricted options and occasional issues like cold dishes. The restaurant area was also noted by some for lacking air conditioning, which made dining uncomfortable. Many guests expressed disappointment regarding the absence or severe limitation of room service, especially for late-night dining, which proved to be a significant inconvenience given the hotel's somewhat isolated location.

Location & Accessibility
The hotel's location is highly convenient for specific purposes, being very close to the airport and directly adjacent to the Star Medica hospital, making it ideal for medical visits or early morning flights. It is also situated within a commercial plaza that includes a supermarket, department store, cinema, and various dining options, providing easy access to necessities and entertainment. However, many guests noted that the hotel is far from the city center, tourist attractions, and the beach, requiring a taxi or significant travel time to reach these areas. Guests found it challenging to secure taxis or ride-sharing services from the hotel, and the surrounding roads were described as isolated and potentially dark at night. Morning traffic in the area was also highlighted as a potential issue, requiring guests to plan extra travel time. A large parking area is available, often free for guests if their ticket is validated.

Staff & Service
Guest feedback on staff and service was notably mixed. Many praised the staff's friendliness, attentiveness, and helpfulness, particularly highlighting quick check-in and a willingness to assist with requests. Conversely, a significant number of guests reported poor service, describing staff as rude, despotic, unhelpful, or apathetic, especially at the reception desk. Some felt staff lacked proper training in customer service and problem resolution, leading to frustration. Instances of staff being unresponsive to noise complaints, failing to address room issues promptly, or even perceived invasions of privacy (e.g., entering rooms without authorization, removing towels before check-out) were mentioned. Some guests also noted a lack of initiative from staff in providing information or assistance, which impacted their overall experience.

Additional Information
A recurring issue highlighted by guests was the condition and quantity of towels, which were frequently described as old, torn, and stained, and often insufficient for the number of guests in a room. Some guests reported towels being removed by housekeeping before check-out, leaving them without. Guests often received only one small complimentary water bottle per room, regardless of the number of occupants or length of stay, which was seen as inadequate. Many reviews highlighted the hotel's overall deteriorated condition and lack of maintenance, with guests noting that the property appears much older and more neglected than depicted in online photos. Despite a stated no smoking policy, some guests reported rooms smelling of cigarettes, indicating a lack of consistent enforcement.