Zahara Rentalmar

The apartments are primarily noted for their excellent central location, offering convenient access to the beach and nearby attractions. This makes them a suitable choice for budget travelers and sightseers looking to explore the area without extensive travel. While some guests found the apartments to be clean and a good value for money, many others reported significant issues with cleanliness and the overall condition of the rooms. The staff received mixed reviews, with some positive interactions but frequent complaints about rudeness and check-in procedures. For families and groups, the proximity to the beach and Port Aventura is a major draw, though the limited amenities and lack of proper pool facilities were a common point of contention. To enhance your stay, it is advisable to manage expectations regarding the apartment's basic nature and be prepared for potential challenges with the check-in process and room maintenance.

Facilities & Amenities
Most guests found the pool area to be a significant disappointment, frequently described as small, murky, or even closed, with a consistent lack of sunbeds or hammocks for relaxation. Many reviews highlighted the absence of advertised air conditioning or noted that it was only available in the living room, leading to discomfort. Essential kitchen items such as a kettle, microwave plate, or even basic frying pans were often missing, making self-catering challenging. Furthermore, a recurring complaint was the complete lack of Wi-Fi connectivity, despite it sometimes being advertised. Guests also reported issues with the oven lacking trays or shelves, and the general absence of towels and toilet paper upon arrival, requiring guests to supply their own.

Cleanliness & Room Comfort
The most prevalent feedback regarding room comfort centered on significant issues with cleanliness and the overall condition of the apartments. Many guests reported finding rooms to be disgusting, with widespread dirt, mold, and hair in bathrooms and on bedding. Specific complaints included stained sheets, dirty pillows with visible marks, and even bloodstains on sofa bed covers. Some apartments had a strong smell of smoke or nicotine upon arrival, and guests frequently mentioned encountering bugs and even rats on balconies. The apartments are generally described as old, with issues like broken curtains, faulty sockets, and leaking refrigerators. While a few guests found their rooms to be clean, the majority experienced considerable discomfort due to these pervasive issues, including limited hot water supply and uncomfortable sofa beds that were inadequate for two people.

Location & Accessibility
The apartments consistently receive high praise for their central location, which is considered a major advantage by most guests. They are conveniently situated just a few minutes' walk from the beach and approximately a 20-minute walk from Port Aventura, making them ideal for both beach holidays and theme park visits. The surrounding area offers easy access to numerous supermarkets and dining options, providing convenience for self-catering guests. While the immediate surroundings might be described as less aesthetically pleasing by some, the overall accessibility to key attractions is a significant draw. For guests arriving by car, parking is generally easy to find in the low season, with free options available in designated blue zones. However, some apartments are located on busy roads with single glazing, leading to considerable noise from traffic and nearby establishments like bars, which can impact the tranquility of the stay.

Staff & Service
Feedback on staff and service is notably mixed, with some guests reporting positive interactions while many others experienced significant challenges. Some reception staff were described as polite and helpful, promptly resolving issues like room problems or providing assistance. However, a frequent complaint was the rude behavior of staff upon arrival, particularly concerning the check-in process. Guests often faced long queues to collect keys and were surprised by an unexpected fee for early check-in. There were also reports of being required to pick up keys from a different location and issues with payment methods, such as being made to pay in cash. Furthermore, some guests encountered problems with faulty keys upon arrival, leading to delays in accessing their rooms. A consistent point of contention is the hotel's policy requiring guests to perform a thorough cleaning of their apartment upon departure, including taking out trash and washing dishes, to ensure the return of their security deposit.

Additional Information
Guests should be aware of several important policies and conditions not covered elsewhere. A significant security deposit is required upon arrival, typically ranging from 50 to 100 euros per person, which is refundable only after the apartment is thoroughly cleaned by the guest upon departure. The property operates with a strict early check-out time of 9:30 AM. Many guests reported ongoing construction noise from adjacent buildings or apartments, particularly in the mornings, and noise from a bar below the premises, which can be disruptive. It is important to note that the building houses both tourist apartments and permanent residents. Guests are responsible for their own room maintenance as there are no room cleaners provided during the stay. While basic cleaning tools like a brush and mop are supplied, essential items such as dish soap, scourers, or cloths are not, requiring guests to bring or purchase their own.