Hotel Zanon

The hotel is widely celebrated as an ideal destination for families seeking a tranquil and comfortable getaway, offering a comprehensive infrastructure designed to cater to all ages. Its signature feature is the combination of a family-friendly atmosphere with stunning panoramic views of the city and mountains from many rooms and common areas. Guests consistently highlight the attentive and cordial staff, the delicious and varied food, and the overall impeccable cleanliness throughout the property. The heated and climatized pools are a major draw, providing enjoyment regardless of the weather. While perfect for families with children due to extensive activities and dedicated spaces, couples also find it suitable for a relaxing escape. To enhance your stay, consider requesting a room on a higher floor for the best views, and be prepared for the hotel's location on a steep hill, which might require car use for exploring the town.

Facilities & Amenities
The hotel offers a robust array of facilities and amenities that significantly enhance the guest experience, particularly for families. Guests frequently praise the multiple heated outdoor pools and a warm indoor pool, which are well-maintained and enjoyable even in cooler weather, though some note the pools can be shallow for adults. A dedicated playground and extensive kids' club activities are available, ensuring entertainment for younger guests. The property also features a game room, a sauna, and a beach tennis court, providing diverse recreational options. While the hotel is well-equipped, some guests have noted the absence of a dedicated fitness center or gym. Additionally, some older air conditioning units in rooms are mentioned as being noisy, and there are occasional comments about the indoor pool being somewhat small, especially during peak times.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its impeccable cleanliness across all areas, from the common spaces to the individual rooms. The rooms are generally described as spacious, comfortable, and well-organized, with many offering beautiful views from their balconies. The beds receive mixed feedback, with many finding them comfortable and ensuring a restful sleep, while some mention them being too soft or the pillows being uncomfortable. The showers are frequently praised for being excellent, though a few guests reported minor bathroom leaks. Some rooms feature older furniture and air conditioning units that can be noisy or less effective. Concerns were also raised by some about low balcony railings posing a safety risk for children and occasional issues with TV signal. Additionally, some rooms lack a proper mini-fridge, instead offering only a less effective cooler.

Dining & Food Quality
The dining experience at the hotel receives widespread acclaim, with guests consistently praising the delicious and high-quality food. The breakfast is particularly highlighted for its excellent variety and freshness, including numerous options for cakes and juices. Lunch and dinner buffets are generally well-regarded for their flavor and homemade style, often featuring multiple protein choices like beef, chicken, and fish, alongside pasta, rice, and beans. Desserts are included and frequently lauded for their taste and variety. However, feedback is mixed regarding food variety during weekdays, with some guests noting significant repetition of dishes. A recurring point of contention is the hotel's policy of charging for drinks, including water, during meals, which many guests find inconvenient. Some also reported slow food replenishment during busy periods and occasional issues with blandness or lack of seasoning.

Location & Accessibility
The hotel boasts a favorable location that offers stunning panoramic views of the city and surrounding mountains, making it a picturesque retreat. It is conveniently situated within a short distance of popular attractions such as Praça Adhemar Barros and Cristo Redentor, allowing for relatively easy access to the city center. Parking is readily available and spacious, accommodating guests arriving by car. However, a significant aspect of the hotel's location is its position on a steep hill, which many guests note makes walking to and from the town center challenging, often necessitating the use of a vehicle or the hotel's transfer service. While the immediate surroundings are tranquil, some guests feel a car is essential for exploring the wider area.

Staff & Service
The hotel's staff and service are consistently lauded by guests, with many highlighting the team's exceptional attentiveness, cordiality, and friendliness. From the reception to the restaurant and housekeeping, employees are praised for their helpfulness and willingness to accommodate requests, contributing significantly to a positive stay. The check-in process is generally described as quick and efficient. Guests appreciate the detailed care from housekeeping, including thoughtful touches in room arrangement. While the vast majority of feedback is positive, some isolated comments mention a lack of flexibility from certain reception staff regarding early check-in charges and occasional disorganization among some daytime staff. The recreation team receives mixed reviews, with some praising their engagement, while others note issues with adherence to schedules, loud music choices, or perceived lack of preparation.

Additional Information
Several important details enhance the guest experience, though some also present unique considerations. A notable point is the hotel's transfer service to and from the bus station, offering convenience for arrivals and departures. Guests should be aware that the hotel does not provide free drinking water during meals, a policy that has surprised and disappointed some, requiring guests to purchase beverages. While the hotel is generally well-maintained, some reviews indicate that the infrastructure is older, though this is often offset by its cleanliness and functionality. The recreation program for children, while appreciated by many, has received mixed feedback regarding its consistency, adherence to published schedules, and the choice of loud music during activities, which some guests found disruptive. Additionally, some guests noted a lack of wristbands for identification, raising minor security concerns.