Zar Colima

This hotel is a convenient and comfortable stop for road travelers, offering spacious rooms and a welcoming atmosphere. Its signature feature is a delightful heated pool, which many guests find to be a perfect spot for relaxation. The hotel also stands out for its pet-friendly policy, making it an ideal choice for families and couples traveling with their animal companions. Guests consistently praise the attentive staff and the overall good value provided. To enhance your stay, consider requesting a room away from the main highway to minimize noise, and be prepared for limited dining options on-site during the evening hours.

Facilities & Amenities
The hotel features a highly praised heated pool with camastros, providing a warm and inviting environment for guests to relax, even when the weather is cool. While the pool area is generally enjoyed, some guests note a lack of dedicated changing rooms or bathrooms nearby. The property boasts pleasant gardens and ample, spacious parking, which is a significant convenience for those traveling by car. However, it is important to note that the hotel does not have an elevator, which can be a consideration for guests with mobility issues or heavy luggage, as rooms are spread across multiple floors.

Cleanliness & Room Comfort
Guests generally find the clean rooms to be well-maintained and spacious, offering a comfortable environment for their stay. However, feedback on beds is mixed; while some describe them as comfortable, many report hard mattresses that can lead to an uncomfortable night's sleep. A recurring concern is noise, with many guests experiencing significant disturbance from highway noise, as well as sounds from hallways and adjacent rooms. Issues with the air conditioning system, including noise and occasional leaks, are also mentioned. Some guests found the television sets to be small or non-functional. Additionally, the provision of towels is sometimes insufficient, and some are noted to be worn or stained. Bathroom facilities are generally clean, but some guests reported issues with water pooling in the shower and a lack of proper ventilation.

Dining & Food Quality
The hotel offers an included breakfast that receives mixed reviews. Many guests appreciate the convenience and describe the food quality as good, tasty, and homemade. However, a common sentiment is that the breakfast variety is quite basic and repetitive, with the same options served daily. The dining area is often described as being located in the lobby, which some guests find less appealing for a meal. A significant point of feedback is the lack of evening dining options; the hotel does not offer dinner or room service, requiring guests to seek food outside the premises, which can be challenging given its location.

Location & Accessibility
The hotel's location directly off the highway access makes it highly convenient for road travelers and those passing through. This roadside placement, however, is also the primary source of highway noise experienced by guests. It is situated a short distance from the Colima Brewery, which is a positive for some visitors. While convenient for quick stops, the hotel is located somewhat outside the city center, meaning nearby amenities and public transportation options are limited. The hotel provides ample parking for guests. Some reviews mention that the entrance and return from the highway can be a bit challenging or feel unsafe, particularly at night, due to traffic and visibility.

Staff & Service
The hotel consistently receives high praise for its friendly staff and attentive service. Guests frequently highlight the staff's helpfulness and willingness to go above and beyond to ensure a pleasant stay. The quick check-in process is often noted, contributing to a smooth arrival experience. Many reviews commend the staff for their proactive approach to problem resolution, addressing any issues or requests promptly and efficiently. The overall sentiment is that the staff's dedication to providing excellent service significantly enhances the guest experience, making visitors feel welcomed and well-cared for throughout their stay.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to bring their animal companions, often assigning them to specific rooms on higher floors near convenient exits. However, some guests express discomfort with pets being present in the dining area. Wi-Fi connectivity is a common point of mixed feedback; while available, many guests report inconsistent or poor signal strength, especially within their rooms. A notable absence is an in-room phone, requiring guests to physically visit the front desk for any requests or assistance. Other standard amenities like irons or coffee makers are also not provided. The key card system for room access is sometimes problematic, with cards frequently deactivating. Guests should also be aware that the hotel is undergoing renovations, which may result in some construction noise during the day.