Zenitude Hôtel-Résidences Bordeaux Aéroport

This hotel is particularly noted for its heated outdoor pool, a signature feature that many guests find highly enjoyable and a welcome amenity, especially after travel. Its strategic proximity to the airport makes it an ideal choice for transit travelers seeking convenience, while families appreciate the spacious rooms and apartment-style accommodations, often equipped with kitchenettes. The hotel generally receives praise for its staff's friendliness and helpfulness, though opinions on room cleanliness and comfort are quite mixed. For those planning a stay, it is advisable to check the room's condition upon arrival and be aware of the walking distance to public transport and the airport, as taxis can be expensive for short distances.

Facilities & Amenities
The outdoor pool is a significant highlight, consistently described as clean, heated, and a great place for relaxation and fun, especially for families. Guests also value the convenience of the kitchenette in their rooms, which includes a fridge and cooking facilities, though some note a lack of essential supplies like kettles or coffee makers, and occasional issues with cleanliness or functionality of appliances. The secure and free parking is a much-appreciated amenity, providing peace of mind for those traveling by car. While the hotel offers Wi-Fi, many guests report issues with its reliability and speed, particularly in certain areas or floors. Additionally, laundry facilities are available, adding to the convenience for longer stays.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While some guests find their rooms clean and well-maintained, a significant number report issues such as dust, stains on linens and towels, mold in bathrooms, and general wear and tear indicating a need for renovation. The beds are a frequent point of contention; many describe them as uncomfortable, with worn mattresses or broken sofa beds, impacting sleep quality. Guests also mention various broken fixtures like non-functional AC units, lights, or TVs, and some rooms are described as outdated. Noise levels can vary, with reports of sounds from housekeeping, neighboring rooms, or the air conditioning, though some rooms are found to be quiet despite the airport's proximity.

Dining & Food Quality
The breakfast offered at the hotel generally receives positive comments for its variety and copious selection, providing a good start to the day. Guests appreciate the range of options available, including pastries and hot beverages. However, some reviews suggest that while the breakfast is decent, it can be considered basic or somewhat expensive for what is offered. The hotel does not feature a full-service restaurant for dinner, which some guests find inconvenient. Instead, there is an option to order food to be consumed in the rooms, leveraging the in-room kitchenettes, though this service is not always consistently available or well-advertised.

Location & Accessibility
The hotel's central location near the airport is a primary advantage for many guests, especially those with early flights or late arrivals. While it is technically within walking distance of the airport, some guests find the walk to be longer than anticipated, potentially unsafe at night due to a lack of proper pavements, and taxis can be quite expensive for the short distance. The hotel is situated in an industrial area, which some describe as bland or lacking in nearby amenities like shops or diverse dining options. However, it offers convenient access to the tram station, typically a 10 to 15-minute walk, providing a direct link to the city center. The availability of secure parking is a significant benefit for guests with vehicles.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the team's willingness to assist with directions, transportation arrangements, and general inquiries, contributing to a positive experience. The check-in process is often described as smooth, though some guests arriving late have reported difficulties accessing the property or their keys due to unstaffed reception desks. While staff are generally responsive to issues, some reviews indicate that the resolution of maintenance problems or room concerns can be inconsistent, with some issues being addressed promptly and others taking longer or being overlooked.

Additional Information
Guests should be aware that despite the hotel's proximity to the airport, there is no dedicated shuttle service, which can lead to expensive taxi fares for short distances. The Wi-Fi connectivity is a recurring concern, with many guests reporting poor or unreliable internet access, making it challenging for online work or streaming. The hotel's overall condition suggests a need for renovation in some areas, with mentions of outdated decor and ongoing maintenance work. While not explicitly stated, the hotel appears to have a pet-friendly policy, as some guests mention traveling with animals. Additionally, some rooms may lack basic amenities like a hairdryer, which guests might need to request from the reception.