ZillergrundRock Luxury Mountain Resort

The hotel offers a distinctive Alpine escape, with its impressive architecture seamlessly blending modern design with the natural surroundings. A signature feature is the breathtaking SkyPool and panoramic sauna, providing unparalleled mountain views and a truly memorable experience. Guests consistently praise the extensive wellness facilities, the exceptional culinary offerings, and the generally attentive staff. This destination is particularly well-suited for couples seeking a romantic and relaxing getaway, wellness enthusiasts looking to rejuvenate, and active travelers interested in skiing, hiking, or biking, thanks to its serene mountain setting and organized activities. To enhance your stay, guests recommend exploring the hotel's unique, interconnected layout early on to fully utilize all amenities. Additionally, consider requesting a river-side room for the soothing sound of the flowing water, which many find conducive to relaxation.

Facilities & Amenities
The hotel boasts an extensive array of facilities and amenities designed for relaxation and activity. The highlight is undoubtedly the SkyPool and panoramic sauna, offering stunning views and a unique experience. Guests also appreciate the large indoor pool and various saunas, including herbal and Finnish options, complemented by spacious relaxation areas and a serene wellness garden with a Kneipp basin. For those seeking to maintain their fitness, a dedicated fitness room is available. The hotel's architecture and design are frequently lauded as modern, stylish, and thoughtfully integrated with the natural landscape, though some guests initially find the interconnected buildings a bit labyrinthine. Practical amenities include free underground parking and an excellent ski room with heated lockers, while E-bike rental is also offered for exploring the surroundings.

Cleanliness & Room Comfort
Guests generally commend the impeccable cleanliness maintained throughout the hotel and in the rooms, often describing them as spotless and well-kept. The rooms themselves are typically found to be spacious, featuring modern furnishings and offering pleasant views, though some guests noted that certain sections of the hotel might feel older in design. The comfortable beds and high-quality linens contribute to a restful night's sleep, though one guest mentioned a double bed having two separate mattresses. While some rooms feature glass bathroom walls which can impact privacy, others appreciate the contemporary aesthetic. Feedback on room temperature is mixed, with some finding rooms too warm due to a lack of air conditioning. The soothing river noise is often cited as a positive, providing natural white noise, though a few light sleepers found it disruptive. Some minor amenity concerns included the small size of mini-soap and the absence of complimentary slippers or comprehensive toiletries.

Dining & Food Quality
The hotel's culinary offerings consistently receive high praise, with guests highlighting the excellent breakfast as a standout. It features a varied buffet with numerous options, including fresh juices and even sparkling wine. The lunch buffet and afternoon snacks are also well-regarded for their quality and variety, offering everything from savory dishes to delightful cakes and pastries. The gourmet dinner is a particular highlight, presented as a 5-6 course menu that showcases high-quality food and creative dishes. Guests appreciate the diverse choices, including meat, fish, and vegan options, as well as an extensive cheese selection. While the food quality is exceptional, some guests found the main course portions to be small, and a few experienced long wait times between courses. Most guests note that alcoholic beverages are not included in the full-board concept, and some expressed surprise at being charged for water during dinner or for coffee outside of breakfast hours.

Location & Accessibility
The hotel is situated in a serene and quiet valley location, providing a peaceful retreat away from bustling crowds. Its setting offers picturesque mountain views and direct access to hiking trails and biking routes, making it ideal for outdoor enthusiasts. While somewhat secluded, the nearby town of Mayrhofen is easily accessible, typically a short drive or a longer walk away. The hotel provides a convenient shuttle service to the ski lifts and Mayrhofen, which is highly appreciated by guests, though some noted its limited operating hours. For those arriving by car, free underground parking is readily available, adding to the convenience. The natural surroundings, including a flowing river, contribute to the tranquil ambiance, making the location a significant draw for guests seeking a harmonious blend of nature and comfort.

Staff & Service
The hotel's staff consistently receives commendation for their friendliness, attentive service, and overall helpfulness. Many guests describe the welcoming atmosphere created by the team, noting their willingness to accommodate requests and ensure a comfortable stay. The housekeeping staff is frequently praised for their thoroughness, maintaining high standards of cleanliness in the rooms. While the check-in and check-out processes are generally smooth, a few isolated instances of initial confusion or perceived unhelpfulness at the reception were mentioned. The hotel also offers various activity programs, such as guided hikes, yoga sessions, and wine tasting, which are well-received by guests. Some non-German speaking guests occasionally encountered minor language barriers, but overall, the staff's dedication to providing excellent service is a recurring positive theme in reviews.

Additional Information
The hotel's complex, interconnected layout can initially be confusing for guests, resembling a labyrinth, but it contributes to the unique architectural experience. A notable policy is the nude-only rule in some sauna areas, which some guests found unexpected or uncomfortable, impacting their use of these facilities. The hotel maintains a pet-friendly policy, though some guests felt the associated charges were high given the minimal amenities provided for pets. The presence of influencers and content creators filming on-site was a point of concern for some guests seeking privacy and tranquility, particularly in wellness areas. On a positive note, the hotel's family-run atmosphere is frequently highlighted, fostering a warm and personal touch. Rooms are equipped with modern conveniences like TVs with streaming options, and guests appreciate the mountain spring water available throughout the property. However, some feedback indicated occasional issues with towel availability in spa areas or their quality in rooms.