Hrizantema- All Inclusive Hotel

The vibrant animation team stands out as a signature feature, consistently praised for creating a fun and engaging atmosphere, particularly for families and young people seeking an active holiday. The hotel's large pool area is also a significant draw, offering ample space for relaxation and activities, though securing a spot can be challenging. Guests often highlight the hotel's convenient location near the beach and local attractions, making it suitable for sightseers and those seeking lively entertainment. While many guests enjoy the diverse food offerings and comfortable rooms, some express concerns about inconsistent service quality and issues with sunbed availability. The hotel appears to be a good fit for travelers prioritizing lively entertainment and a central location, especially those with children who benefit from the dedicated activities. To make the most of your stay, be prepared for a bustling environment and consider arriving early to secure a sunbed by the pool, as they are often reserved quickly. Additionally, be aware that some aspects of service and hotel policy enforcement receive mixed feedback.

Facilities & Amenities
The hotel features a large pool that is generally well-maintained and appreciated by guests for its size and cleanliness, often serving as a central hub for activities. However, a recurring issue is the difficulty in finding a free sunbed, as many guests reserve them early in the morning, or even overnight, without staff intervention. Wi-Fi connectivity is frequently described as poor, being weak and unstable in both rooms and common areas, making it unreliable for anything beyond basic messaging. A significant concern raised by guests is the extensive use of disposable plastic cups and cutlery for drinks and desserts, which many find surprising and environmentally unfriendly. The hotel offers multiple bars, including a swim-up bar, providing a wide selection of cocktails and other beverages. While there is a small jacuzzi, some guests found it too small for the number of people using it. The elevators are often reported as slow and insufficient for the hotel's capacity, leading to long waits. Air conditioning receives mixed reviews, with some finding it effective and others reporting issues with stale air or non-functionality.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, though many find the rooms to be spacious and generally clean upon arrival. Some guests report that rooms are renovated and well-maintained, with comfortable beds and spotless conditions. However, others note that the furniture and mattresses are in need of renewal, and some rooms have issues with carpets being dirty or a persistent smell of mold and sewage from the bathroom. Housekeeping efforts receive varied comments; while some praise the daily cleaning and attentive housekeepers, others mention infrequent towel changes and stained linens. Noise levels are a significant concern for many, particularly at night, with loud talking, yelling, and music from the pool area often continuing until the early hours, despite supposed quiet hours. The noise insulation is frequently described as poor, and thin curtains allow a lot of light into the room.

Dining & Food Quality
The food quality at the hotel receives mixed reviews, with many guests praising the delicious and varied options available, including a wide selection of first and second courses, and desserts. The cuisine is often described as excellent, with chefs receiving commendation for their efforts. However, a notable number of guests find the food repetitive, especially for breakfast, with similar dishes served daily. Some also report that the food can be cold, particularly at breakfast, and that popular desserts are often quickly depleted. The snack bar offers consistent options like pizza, chips, and hotdogs, though guests often face long queues and note that snacks conclude by mid-afternoon. While the drinks from the bars are generally considered to be of good quality and not watered down, the restaurant cleanliness is a point of contention, with complaints about dirty cutlery, glasses, and plates, and tables not being properly cleaned between guests.

Location & Accessibility
The hotel boasts a central location that is highly praised by guests, offering easy walking distance to the beach, various shops, bars, and restaurants. Its position is considered ideal for those who wish to explore the area, being close enough to the vibrant "Flower Street" and nightlife without being directly in the midst of its loudest areas. This makes it suitable for both those seeking lively entertainment and those preferring a slightly quieter environment. The hotel also provides convenient access to public transport links, including routes to the historic Old Town Nessebar. Regarding parking, guests report that it is available but often comes at an additional daily cost, and spaces can be limited, sometimes requiring guests to park in nearby paid lots. Despite some concerns about the immediate surrounding area, the hotel itself is generally perceived as safe and secure, enhancing its appeal for visitors.

Staff & Service
Feedback on staff and service is notably mixed. While many guests commend the friendly staff, highlighting their helpfulness and attentiveness, others report instances of inattentive staff, rudeness, and a general lack of professionalism. The check-in process receives varied comments; some describe it as smooth and efficient, while others experienced delays and a lack of clear information, with reception staff sometimes perceived as unhelpful or even rude, particularly towards non-English speakers. The bar staff are frequently praised for their friendliness and ability to make excellent cocktails. However, the lifeguards consistently receive negative feedback, with guests observing them smoking, sitting idly, or being preoccupied with their phones rather than actively supervising the pool. Concerns are also raised about the hotel's management, with some guests suggesting a lack of oversight leading to staff not enforcing hotel rules, such as those regarding noise or food removal from the restaurant.

Additional Information
The animation team is a standout feature, consistently receiving overwhelming praise for their energy, creativity, and ability to engage both children and adults with a wide array of activities, including shows, games, and dance. They are often cited as a primary reason for guests' enjoyment and desire to return. However, some guests note a decline in the quality of the animation team in certain seasons, with fewer activities for children. A significant point of contention is the hotel's policy enforcement, or lack thereof, particularly concerning guest behavior like sunbed reservation and food hoarding, which staff reportedly ignore. There are also reports of discrepancies between advertised and actual check-in and check-out times, causing inconvenience for arriving guests. The hotel's casino has remained closed since the pandemic, which may be a disappointment for some. Furthermore, some guests observe a noticeable demographic imbalance, with a majority of Eastern European visitors, leading to occasional friction and a perception that the hotel caters more to certain nationalities.