Imperial Hotel & Restaurant

This hotel offers a distinctive blend of classic, luxurious design and a prime location in the heart of the Old Town, making it a memorable choice for many visitors. Its signature feature is its opulent, old-world charm, which permeates the entire property, from the grand interiors to the detailed room decor. Guests consistently highlight the exceptional service provided by the staff and the high quality of the breakfast and fine dining options. The hotel is ideal for sightseers eager to explore the city's historical attractions on foot, couples seeking a romantic and elegant escape, and business travelers who appreciate a central location combined with attentive service. To enhance your stay, it is advisable to inquire about the spa's operating hours and current availability, as well as to consider requesting a room away from the courtyard if you are sensitive to potential noise from events.

Facilities & Amenities
Most guests appreciate the availability of a fitness room, a jacuzzi, and a steam sauna, offering opportunities for relaxation and exercise. However, some visitors have noted that the gym equipment can appear old or not well-maintained, and there are recurring comments about the spa facilities being closed or having limited operating hours, sometimes requiring a private use fee for access. Despite these occasional limitations, the hotel provides essential in-room amenities such as bathrobes, slippers, and hygiene items, along with complimentary water and chocolates. A coffee machine is also available in the rooms, adding to guest convenience. The overall ambiance of the hotel's public areas is consistently described as luxurious and well-kept.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms as spotless and exceptionally tidy. The beds are frequently praised for being comfortable and large, often equipped with high-quality linens, ensuring a restful night's sleep. However, feedback on room condition and decor is mixed; while many appreciate the spacious rooms and their classic, opulent design, some reviews indicate that the interiors feel dated or tired, suggesting a need for renovation. Specific concerns include scratched wallpapers, stained carpets, and unpleasant smells in some rooms or the lobby. Bathrooms also receive varied comments, with some being described as spacious and luxurious, while others are noted as small, old, or having leaking showers and yellow stains. Noise levels are generally considered quiet, though some guests have experienced disturbances from street noise or courtyard parties.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, described as excellent, delicious, and rich, with a good variety of options. Many guests highlight the availability of a la carte choices, such as freshly prepared eggs, omelettes, pancakes, and cheesecakes, often accompanied by sparkling wine. While the quality of the food is lauded, a few isolated comments mention instances of stressed service or issues with food refills during busy periods. The fine dining restaurant is a standout feature, frequently described as offering a Michelin-level experience with delicious food, beautiful presentation, and impeccable, high-level service. The California Bar is also positively reviewed for its pleasant atmosphere and attentive staff, providing a relaxed setting for drinks and light bites.

Location & Accessibility
The hotel boasts an excellent central location in the heart of the Old Town, making it incredibly convenient for guests to explore the city's main attractions on foot. Many popular sights, restaurants, and shopping areas are within easy walking distance. For those arriving or departing, the hotel is well-situated near public transportation; the bus station is approximately 900 meters away, offering direct routes, including to the airport. While the hotel's prime position is a significant advantage, some guests have noted that parking can be challenging or expensive, with limited support offered for luggage or advice on parking options upon arrival. Despite this, the overall accessibility to key areas of the city is a major draw for visitors.

Staff & Service
The staff at this hotel consistently receives high commendation for their professionalism, friendliness, and attentiveness. Guests frequently highlight their helpfulness and willingness to go above and beyond to ensure a pleasant stay, from the front desk to the breakfast and restaurant teams, and the housekeeping staff. The check-in process is generally described as quick and smooth. Many reviews specifically praise the staff's ability to provide excellent recommendations and assistance with various requests. However, a few isolated comments mention instances where staff appeared less professional, less friendly, or did not adequately address guest concerns, such as issues with room assignments or facility closures. Despite these rare exceptions, the overwhelming sentiment is one of exceptional and dedicated service.

Additional Information
Guests should be aware that while the hotel exudes a classic charm, many reviews indicate that the property is dated and in need of major renovation to fully align with modern five-star standards. Some guests have reported specific issues such as water leaks in bathrooms or hot water problems. The hotel offers a pet-friendly policy, though it comes with an additional fee for small dogs. Thoughtful welcome amenities, including chocolates and water, are provided in rooms, and some guests receive a welcome drink voucher. The hotel also offers flexible options like early check-in for a fee and complimentary late check-out, which are appreciated by many. It is advisable to confirm the availability of all advertised facilities, such as the spa, as some guests have experienced spa closures without prior notice.