INN Mallorca Aparthotel

This hotel offers a memorable stay, distinguished by its modern, well-equipped apartments and an excellent central location that puts guests at the heart of the action. It is particularly well-suited for families seeking convenience to attractions like Katmandu Park and nearby beaches, couples looking for a relaxing getaway with easy access to dining and entertainment, and groups of friends wanting to experience the vibrant local nightlife. The spacious accommodations and proximity to essential amenities make it a practical choice for various travelers. To enhance your experience, consider utilizing the large supermarket nearby for self-catering needs, and be mindful that while the hotel aims for tranquility, some external noise from the lively area can occasionally be heard.

Facilities & Amenities
The hotel boasts a lovely pool area that is consistently praised for its cleanliness and relaxing atmosphere, featuring comfortable sunbeds and a shallow entry point, making it suitable for families with children. While some guests noted limited operating hours or seasonal closures for the pool, its overall appeal is a significant draw. The Wi-Fi connectivity is described as super fast and excellent, ensuring guests stay connected. Apartments are equipped with functional kitchenettes, including a fridge and hob, though some guests wished for additional items like wine glasses, specific pots, or a toaster. Large, spacious balconies are a common feature, offering outdoor relaxation. A laundry facility is also available on-site for guest convenience.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Most guests found the rooms clean, modern, and spacious upon arrival, with comfortable beds contributing to a restful stay. The air conditioning and ceiling fans are generally effective in maintaining a comfortable temperature, though some found the air conditioning to be loud or not fully functional. However, a significant number of reviews highlight issues with the cleaning service, noting that rooms are often not cleaned regularly (sometimes only once a week or not at all), and that rubbish and towels are not consistently removed. Some guests reported unpleasant smells, unemptied bins, and the presence of ants or even cockroaches. Noise levels are a recurring concern, with many mentioning thin walls allowing sounds from neighboring rooms and significant street noise from nearby bars and late-night revelers.

Dining & Food Quality
The hotel's dining options receive varied feedback. The breakfast is described by some as good with flexibility, while others found it to be very limited in variety, inconsistent, and not offering good value for money, with occasional slow service. The on-site restaurant and pool bar are generally well-regarded, particularly for their Italian food and the overall atmosphere. The pool bar food, including items like burgers, antipasta, lasagna, carbonara, and tagliatelle porcini, is frequently praised for its incredible taste and excellent quality. However, some guests noted that drinks at the pool bar could be expensive compared to other establishments in the area.

Location & Accessibility
The hotel's central location is a major highlight, placing guests within a five-minute walk of multiple beaches, including Magaluf, Palma Nova, and Son Matias. It is conveniently surrounded by numerous shops, restaurants, and bars, with a large Aldi supermarket just a minute away. The hotel is directly opposite Katmandu Park, offering easy access to family entertainment. For broader exploration, bus stops are located right outside the hotel, providing direct and affordable transportation to Palma, the airport, and other parts of the island. Parking is available, with some paid on-site options and free street parking nearby, though availability can sometimes be an issue.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the reception staff, cleaning team, and pool bar attendants for their professional and welcoming demeanor, often going the extra mile to assist with requests. The check-in process is described as easy, fast, and seamless, with staff being accommodating for late arrivals and departures. However, some guests experienced isolated issues, such as unresponsiveness to maintenance requests like blocked toilets or safe issues, a perceived lack of follow-up, or occasional instances of unhelpful or rude reception staff, though these appear to be exceptions rather than the norm.

Additional Information
Guests should be aware of certain operational aspects that may impact their stay. The hotel occasionally hosts pool parties that can be quite loud and disruptive into the late evening, despite the hotel's general marketing as a tranquil environment. A recurring issue mentioned by many guests is the water pressure and temperature in the showers, which can fluctuate unpredictably from freezing cold to scalding hot, posing a potential safety concern, especially for children. Guests are typically expected to dispose of their own rubbish from the rooms. Additionally, some guests reported issues with safe functionality, where valuables became locked inside, and there were instances of room allocation discrepancies or unexpected charges for additional guests.