IntercityHotel Budapest

This hotel stands out for its prime location directly opposite the main train station and adjacent to major public transport hubs, making it an excellent choice for travelers arriving by train or those who prioritize convenient access to the city's extensive metro, tram, and bus networks. Its modern and clean aesthetic, coupled with comfortable accommodations and a highly praised breakfast, contributes to a positive overall experience. The hotel is particularly well-suited for sightseers who plan to utilize public transportation to explore the city, as well as business travelers seeking efficiency and comfort. For a more enjoyable stay, guests are advised to leverage the readily available public transport options and consider requesting a room facing the inner courtyard for enhanced tranquility, as some street-facing rooms can be noisy if windows are open.

Facilities & Amenities
The hotel offers a range of modern and well-maintained facilities designed for guest comfort. Rooms are equipped with free Wi-Fi, a mini-fridge, and a kettle for tea and coffee, along with a limited supply of complimentary bottled water. Guests frequently commend the quality of the showers, noting their effectiveness. While some guests found the beds comfortable and conducive to a good night's rest, a few reported them to be too firm or soft. The hotel also provides an iron upon request, though it is not standard in every room. Some guests noted that the elevators could be slow at times, and there were recurring comments about issues with the air conditioning not functioning optimally, leading to rooms feeling too warm. Additionally, some found the sliding bathroom doors to offer insufficient privacy.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. The rooms are often noted for their modern design and spaciousness, providing ample comfort for travelers. Most guests found the beds comfortable, contributing to a restful stay, though a few mentioned mattresses being too hard or well-used. Despite the hotel's central and busy location, many rooms are reported to be quiet, especially those facing away from the main street, thanks to effective sound insulation. However, some guests experienced issues with noise from neighboring rooms due to thin walls or from the street if windows were opened. Isolated reports mentioned minor cleanliness issues, such as unrefilled amenities, dirty cups, or a lingering odor in some bathrooms, and some guests found the provided towels to be small.

Dining & Food Quality
The hotel's breakfast consistently receives excellent reviews, with guests highlighting its wide variety and high quality of both hot and cold food options. Many appreciate the extensive selection, including fresh items and good coffee, making it a satisfying start to the day. Some guests specifically enjoyed the option of having eggs prepared to order. While the breakfast is highly rated, some guests found its cost to be on the higher side. The hotel also features a restaurant and a bar, though feedback on these is mixed. Several guests reported difficulties dining at the hotel's restaurant, as it was frequently booked for private events or groups, limiting availability for individual guests. The bar received some criticism for its beer quality and overall atmosphere, with some finding it less inviting.

Location & Accessibility
The hotel's central location is a significant advantage, situated directly across from the main train station, Keleti Pályaudvar. This provides immediate access to multiple metro lines, tram stops, and bus routes, making it an exceptional transportation hub for exploring the city. Guests appreciate the ease of reaching various attractions and the airport via public transport, often within 10 to 20 minutes. While some guests found the hotel to be within walking distance of certain landmarks, many noted that major tourist sites typically require public transport. The surrounding neighborhood offers convenient access to supermarkets, various restaurants, and a large shopping mall within a short walk. However, a few guests expressed concerns about the general ambiance of the immediate area around the train station, particularly after dark.

Staff & Service
The hotel staff generally receives commendation for their friendliness and helpfulness, with many guests highlighting their professional and attentive demeanor. The check-in process is often described as quick and efficient, and staff are noted for being accommodating with requests such as early check-in or providing items like an iron when needed. Guests appreciate the staff's willingness to assist with directions and general inquiries. However, feedback on staff attitude is mixed, with some guests reporting instances of unhelpful, cold, or even rude interactions, particularly at the reception or in the restaurant/bar areas. There were also isolated comments about a lack of proactive service, such as not refilling amenities or requiring guests to repeatedly approach the front desk for room-related issues.

Additional Information
Guests should be aware that the hotel's complimentary water supply is limited to two bottles per stay, regardless of duration, which some found inconvenient. The hotel's vending machine prices are noted as being significantly higher than those found in nearby stores. While the hotel is generally quiet, some guests reported being disturbed by a fire alarm during their stay, which was later identified as a test. The hotel features a unique map of the city as wallpaper in some rooms, adding a distinctive touch to the decor. The hotel also has a pet-friendly policy, accommodating guests traveling with animals.