Intercontinental Hotels At Doral Miami By Ihg

The hotel is renowned for its exceptional staff and service, which consistently create a welcoming and family-like atmosphere for guests, making every stay memorable. Its signature feature is the personalized attention provided by the team, ensuring a comfortable and seamless experience. Guests frequently praise the comfortable beds, overall cleanliness, and the delicious breakfast offerings. The valuable Club Lounge access is also a significant draw, providing enhanced amenities and a relaxed environment. This hotel is ideal for business travelers seeking convenience and efficiency, leisure travelers looking for a comfortable base, and both families and couples desiring a relaxing stay with attentive service. It is also a popular choice for pre- and post-cruise stays due to its convenient location. To enhance your visit, guests recommend utilizing the complimentary shuttle service to nearby malls and attractions, and considering Club Lounge access for its added benefits and dining options.

Facilities & Amenities
Guests highly appreciate the hotel's Club Lounge, describing it as an excellent added benefit that offers a comfortable space with snacks, non-alcoholic beverages throughout the day, and a popular happy hour with complimentary alcoholic drinks. The pool area is a significant highlight, noted for its beautiful design, ample size, and 24-hour access, allowing for refreshing swims or relaxation. Many guests also commend the well-equipped and surprisingly large fitness center, which is accessible 24 hours a day and provides complimentary bottled water. The hotel offers free Wi-Fi that is consistently reported as efficient and reliable, ensuring guests can stay connected. While the elevators are described as somewhat clunky and require a room key for security, they add a sense of safety. The presence of Nespresso machines in rooms is a pleasant surprise, enhancing the in-room experience. Additionally, the convenience of an on-site Sixt car rental office and a complimentary shuttle service to local malls and attractions within a three-mile radius is frequently mentioned as a valuable amenity.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests noting the rooms and common areas are well-maintained and spotless. The beds are consistently highlighted as exceptionally comfortable, often described as "nicest" and ensuring a restful night's sleep, complemented by high-quality linens. Rooms are typically found to be spacious and well-appointed, featuring modern amenities like a Nespresso machine and ample sockets. Most guests report a quiet environment, attributing this to good insulation that effectively blocks out external noise, including aircraft sounds despite the hotel's proximity to the airport. However, some guests have noted minor issues, such as occasional dustiness or initial oversights in linen cleanliness, which were promptly addressed by housekeeping. While the bathrooms are generally clean with strong water pressure, a few reviews mentioned them appearing outdated or occasionally lacking basic amenities like cups or specific toiletries, though these were usually provided upon request. Some isolated incidents of humidity or AC issues were also reported, impacting comfort for a few guests.

Dining & Food Quality
Guests consistently rave about the breakfast experience, describing it as excellent, delicious, and varied, offering a substantial buffet with a wide assortment of savory and sweet choices, fresh fruit, and cooked items. Many appreciate the inclusion of cappuccino and the option for made-to-order omelets. The main restaurant, Blue Matisse, is generally well-regarded for its good food and appealing atmosphere, with specific dishes like the Lomo Saltado Alfredo fettuccini receiving high praise. The bar and Nau Lounge are also popular spots for guests to enjoy drinks and food in a pleasant setting. While most feedback on dining is positive, some guests found the in-house dining options to be a bit overpriced if not part of a package. Room service is available and described as perfect with a great standard, though one guest noted slow service. The Club Lounge also provides a commendable selection of food, including cheese, hams, seafood, and hot dishes, particularly during its popular happy hour.

Location & Accessibility
The hotel's location is frequently cited as highly convenient, especially for travelers utilizing the nearby airport, typically a 15 to 25-minute drive away. This makes it an ideal choice for pre- and post-cruise stays or layovers. While not in the city center, the hotel is well-situated in Doral, offering easy access to major shopping destinations like Dolphin Mall and International Mall, as well as various local restaurants and coffee shops within walking distance. A complimentary shuttle service is provided to these malls and other points of interest within a three-mile radius, which guests find very useful. However, the parking situation is a recurring point of contention; guests are required to pay an overnight fee, often managed through a third-party app, which many find inconvenient and feel should be complimentary given the suburban setting. Despite this, the hotel's gated entrance and overall area are perceived as safe and secure.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their exceptional friendliness, professionalism, and attentiveness. Guests frequently highlight their willingness to go above and beyond, creating a welcoming and personalized experience. The check-in process is generally described as smooth, quick, and efficient, with staff often accommodating early arrivals. Housekeeping is commended for being responsive and maintaining clean rooms, promptly addressing any issues. The Club Lounge attendants are noted for their warm welcome and attentive service, ensuring guests' needs are met. While the vast majority of feedback is positive, a few isolated incidents mentioned some staff appearing overwhelmed or a single instance of perceived rudeness during a problem resolution, which was an exception to the otherwise excellent service. Overall, the team's dedication to providing outstanding customer service is a hallmark of the hotel, making guests feel valued and at home.

Additional Information
Guests should be aware of certain policies and unique features that enhance or impact their stay. The hotel offers a convenient on-site Sixt car rental office, allowing for easy pick-up and return of vehicles. For those who are members, the rewards program benefits are highly valued, with guests appreciating perks such as room upgrades and other exclusive advantages. However, a point of dissatisfaction for some guests is the hotel's policy of charging an extra fee for receiving packages, which is seen as an unexpected cost for a basic convenience. While the hotel is generally well-maintained, some reviews suggest that certain areas or rooms could benefit from updates or renovations, though upcoming plans for such improvements have been noted. Guests also mention the presence of smokers outside the entrance and occasionally near the pool area, which can be a minor inconvenience.