Intercontinental Hotels Montreal By Ihg

The hotel offers a memorable stay, distinguished by its direct access to the underground city and its prime location at the gateway to Old Montreal. Guests consistently highlight the spacious rooms, comfortable beds, attentive staff, and a convenient location as key aspects of their experience. This makes the hotel an excellent choice for sightseers eager to explore the city's historic charm, business travelers attending events at the nearby convention center, families seeking comfortable accommodations close to entertainment, and couples looking for a romantic urban escape. To enhance your visit, consider requesting a room on a higher floor for enhanced views of the city or river. Additionally, be sure to utilize the direct underground access, especially during colder months, for seamless and comfortable exploration of the city's various attractions and transit options.

Facilities & Amenities
Guests appreciate the diverse range of facilities available, contributing to a comfortable stay. The saltwater pool is a popular feature, often described as clean and a good option for relaxation, though some families note its consistent depth of 4’6” and lack of stairs may not be ideal for very young children. The fitness center is well-equipped with a good selection of workout equipment, complemented by a dry sauna in the changing rooms for post-workout relaxation. Connectivity is seamless with reliable free Wi-Fi throughout the property. The Club Lounge is highly valued by many, offering a comfortable space with complimentary breakfast, evening hors d'oeuvres, and beverages, though some find its food selection limited compared to other luxury hotels. While valet service is available and generally efficient, guests should be aware of the associated costs. The hotel's direct access to the underground city (RESO) is a significant convenience, especially during inclement weather, connecting guests to various shops and the metro. However, some guests occasionally experience slow elevators, leading to longer wait times.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing their rooms as spotless and well-maintained upon arrival. However, a recurring theme in reviews points to the outdated decor and overall condition of the rooms, with many describing them as tired, old-fashioned, or in need of a modern renovation. Despite this, the comfortable beds and high-quality linens are consistently highlighted, ensuring a restful night's sleep for most. Rooms are often noted for their spaciousness, providing ample area for relaxation and luggage. While generally offering a quiet atmosphere, some guests occasionally report minor noise from adjacent rooms. In-room amenities typically include a coffee machine, fridge, and in many cases, a separate shower and tub, though some find the shower stalls to be small. Many rooms boast impressive city views, enhancing the guest experience, but some note a lack of sufficient lighting or limited outlets for charging devices.

Dining & Food Quality
Dining experiences at the hotel receive varied but generally positive feedback. The breakfast buffet is frequently praised for its quality and variety, with guests highlighting fresh pastries, abundant fruits, and good coffee as standout items, though some find it expensive if not included in their rate. The Osco restaurant is often commended for its delicious French-inspired cuisine and attentive service, making for a pleasant dining experience. The Sarah B bar is a popular spot, known for its inviting atmosphere, well-crafted cocktails, and occasional oysters specials, providing a relaxing setting for evening drinks. While room service is available and generally delivers tasty food promptly, a few guests have reported issues with unreturned calls or slow response times. Beyond the hotel's own offerings, guests appreciate the proximity to numerous external dining options, including coffee shops and diverse restaurants within walking distance or accessible via the connected underground mall.

Location & Accessibility
The hotel's central location is consistently lauded as one of its strongest assets, placing guests within easy reach of Montreal's key attractions. It offers convenient walking access to the charming streets of Old Montreal, the vibrant Old Port, and iconic landmarks such as the Notre Dame Basilica. For those attending events, the convention center is directly across the street. The hotel also boasts excellent accessibility to public transportation, being a short walk from the metro station and directly connected to the underground city, which is particularly beneficial during colder months. While valet parking is available and generally efficient, guests note it can be expensive and navigating the multi-level underground garage can be complex. Despite some minor concerns about the immediate surrounding area, the location is widely considered safe and ideal for exploring the city on foot or by public transit.

Staff & Service
The hotel staff consistently receives high praise for their friendly staff, attentive service, and overall professionalism. Many guests highlight individual interactions where staff members went above and beyond to assist with requests, provide local recommendations, or ensure a comfortable stay. The concierge team, in particular, is frequently commended for their helpfulness and extensive knowledge of the city. While many describe the check-in process as quick and efficient, some guests have reported instances of long lines, delays in room readiness, or isolated issues with specific staff members being less accommodating. Housekeeping is generally noted for maintaining clean rooms, and valet attendants are often described as efficient and courteous. The hotel is also recognized for its family-friendly service, with staff making efforts to accommodate guests traveling with children. Overall, the dedication of the staff significantly contributes to a positive guest experience, despite occasional inconsistencies in specific service areas.

Additional Information
Several important details enhance the overall guest experience, though they don't fit neatly into other categories. The hotel maintains a pet-friendly policy, allowing guests to travel with their companions, although finding suitable outdoor areas nearby for pets can sometimes be challenging. For frequent visitors, the rewards program benefits are a notable advantage, with some members appreciating perks like room upgrades, though a few have reported inconsistencies in these benefits being recognized or applied. Many reviews mention that the hotel's decor feels dated, and there is a general sentiment among guests that renovation plans are either underway or much needed to modernize the property. Some guests have also experienced minor but frustrating room key issues, requiring multiple trips to the front desk for reactivation. Additionally, the hotel features a unique piece of the Berlin Wall in its lobby, adding an unexpected historical touch to the common areas.