Intercontinental Hotels Toronto Centre By Ihg

This hotel stands out for its unbeatable central location, offering direct indoor access to the Metro Convention Centre and the PATH system, making it incredibly convenient for navigating downtown Toronto regardless of weather. Guests consistently highlight the exceptional service provided by the staff, who are frequently described as friendly, helpful, and attentive, often going above and beyond to enhance stays. The spacious and clean rooms contribute to a comfortable experience, often boasting impressive views of the city or lake. It is an ideal choice for business travelers attending events, families seeking easy access to attractions and kid-friendly amenities, sightseers exploring the city's landmarks, and couples looking for a relaxing urban getaway. To ensure a smooth experience, guests should be mindful of the mandatory amenity fee upon check-in and consider requesting a room on a higher floor for the best views.

Facilities & Amenities
The hotel offers a range of well-regarded facilities and amenities designed to enhance guest stays. Many guests praise the pool area, often described as fantastic and suitable for families, along with a relaxing hot tub and steam room. A well-equipped fitness center is also available for guests to maintain their routines. The club lounge receives consistent acclaim, with guests highlighting its excellent service, wide assortment of delicious food and snacks, and inviting atmosphere, making it a worthwhile upgrade for many. While Wi-Fi is available, some guests express frustration that it is included as part of a mandatory amenity fee, feeling it should be a standard complimentary offering. Additionally, the mini-bar in rooms is often noted as being fully stocked and expensive, leaving no space for guests to store their own beverages or food items. The hotel also provides meeting rooms for various events.

Cleanliness & Room Comfort
Guests generally find the rooms to be exceptionally clean and conducive to a comfortable stay. Many reviews highlight the spacious nature of the accommodations, often featuring comfortable beds and soft linens that contribute to a restful night's sleep. The quiet rooms are frequently appreciated, providing a peaceful retreat despite the hotel's central downtown location, though some guests have noted occasional elevator noise. Many rooms offer great views of the CN Tower, the lake, or the city skyline, enhancing the overall experience. The bathrooms are typically described as large and well-maintained, and amenities such as robes and slippers are a welcome touch. While a Nespresso machine is often provided, some guests have found instructions or basic supplies like sugar packets to be missing. A few guests have mentioned that the decor appears somewhat dated, and some rooms lack sufficient airflow or windows that can open, impacting comfort for some.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, with many guests praising the food quality as delicious and satisfying. The breakfast buffet is frequently highlighted for its wide variety, including fresh fruit, pastries, and a popular omelette station, providing a substantial start to the day. The on-site Azure restaurant is mentioned for its good food and service, though some guests find the pricing to be on the higher side. Room service is noted for being fast and professional, delivering hot and tasty meals. The club lounge also offers an excellent selection of food and snacks, particularly during breakfast and evening happy hour, which guests find to be a significant perk. While most experiences are positive, a few guests have reported isolated instances of slow or inattentive service at the restaurant, and some note a lack of diverse gluten-free options.

Location & Accessibility
The hotel's central location is consistently lauded as one of its strongest attributes, offering unparalleled convenience for exploring Toronto. Guests appreciate being within easy walking distance of major attractions such as the CN Tower, Rogers Centre, Scotiabank Arena, Ripley's Aquarium, and the Metro Convention Centre, to which it has a direct indoor connection via the PATH system. This connectivity is particularly valued for avoiding inclement weather. The hotel is also very close to Union Station, providing seamless access to public transportation, including the UP Express for airport transfers. Numerous restaurants, shopping areas, and theatres are also easily accessible on foot. While the location is ideal, parking is available but can be quite expensive, especially for valet service. Some guests have noted that despite the central location, the rooms are generally quiet, though occasional traffic noise can be heard.

Staff & Service
The hotel's staff and service are overwhelmingly praised by guests, often cited as a primary reason for repeat visits. Reviewers consistently describe the team as exceptionally friendly, helpful, and attentive, creating a warm and welcoming atmosphere from arrival to departure. The check-in process is frequently highlighted as smooth and efficient, with staff often going above and beyond to accommodate requests, such as room upgrades or special occasion surprises. Housekeeping receives high marks for maintaining clean and well-serviced rooms, with many guests appreciating their thoroughness and personal touches. The valet service is also noted for its efficiency and the courteousness of its attendants. While the vast majority of interactions are positive, a small number of guests have reported isolated instances of staff being perceived as unwelcoming or dismissive, particularly when discussing additional fees or specific service issues.

Additional Information
Guests should be aware of a mandatory amenity fee charged per night, which many reviews indicate was not clearly disclosed upfront. This fee covers various services such as health club access, Wi-Fi, and small discounts on dining or spa treatments, leading to frustration for guests who feel these should be standard inclusions or optional. The hotel maintains a pet-friendly policy, accommodating guests traveling with their companions. For those seeking relaxation, the spa services, including facials and massages, are highly recommended. During seasonal periods, the hotel often features unique attractions like a Winter Chalet in the lobby, adding to the festive ambiance. While generally well soundproofed, some guests have noted occasional elevator noise in certain rooms. Additionally, the in-room mini-fridges are typically fully stocked as mini-bars, leaving no space for personal items, which can be inconvenient.