Ixchel Beach Hotel

The hotel is a memorable destination, primarily due to its direct access to Playa Norte, consistently lauded as one of the world's most beautiful beaches. This prime location makes it an ideal fit for families seeking calm, shallow waters and ample beach activities, couples desiring romantic sunsets and a relaxed atmosphere, and sightseers eager to explore the island's vibrant main street. Guests consistently commend the hotel's unbeatable location, the exceptional service provided by its attentive staff, the consistently clean and comfortable accommodations, and the quality of its on-site dining. To enhance your stay, consider requesting a room with a balcony for stunning ocean views, and be sure to take full advantage of the convenient beach service for food and drinks.

Facilities & Amenities
The hotel offers excellent facilities, including two pools, one of which is heated, both consistently described as clean and well-maintained, providing a relaxing alternative to the ocean. A standout feature is the dedicated beach club, offering complimentary sun loungers, umbrellas, and towel service for guests, ensuring comfort and convenience directly on the sand. Many suites are equipped with practical kitchenettes, featuring a full-size refrigerator, cooktop, microwave, coffee maker, and electric teapot, allowing guests to prepare their own meals. Free Wi-Fi is available throughout the property, generally providing reliable connectivity. Additionally, a well-equipped fitness center with new machines and dumbbells is available for guests wishing to maintain their routines.

Cleanliness & Room Comfort
Guests frequently praise the hotel's commitment to cleanliness, noting that rooms and common areas are consistently spotless. The accommodations are generally described as spacious and comfortable, with many featuring king-size beds and high-quality linens that contribute to a restful sleep. Air conditioning is typically effective, providing a cool retreat from the tropical climate, though a few guests reported minor issues with temperature control. Bathrooms are often large, offering good water pressure and sometimes double sinks for added convenience. While most rooms are considered quiet, some guests noted occasional loud music from nearby venues on weekends or thin walls that allowed for neighboring room noise. Many rooms boast balconies with appealing ocean views or pool views, and some include dehumidifiers for enhanced comfort.

Dining & Food Quality
The hotel's on-site restaurant, Kalak, receives strong positive feedback for its food quality and diverse menu. Guests particularly enjoy the fresh and flavorful shrimp tacos, various ceviche options (especially shrimp), and the delicious guacamole. Breakfast is highlighted as complete and satisfying, with popular choices including egg white omelets and Nutella pancakes. The drinks menu offers refreshing options like limonadas and naranjadas, though some guests found alcoholic beverages to be on the weaker side. Coffee selections, including americanos and lattes, are also available. A significant convenience is the excellent beach service, allowing guests to order food and drinks directly to their sun loungers, enhancing the overall beach experience.

Location & Accessibility
The hotel's unbeatable location is a primary draw, situated directly on Playa Norte, renowned for its calm, shallow, turquoise waters and soft white sand. This beachfront position provides immediate access to one of the island's most beautiful natural attractions. Furthermore, the hotel is conveniently located just steps away from Calle Hidalgo, the main pedestrian street, offering easy walking access to a vibrant array of restaurants, bars, shops, and local street food vendors. The ferry terminal is also within comfortable walking distance, simplifying arrivals and departures. This central placement allows guests to effortlessly explore the northern part of the island on foot, making it an ideal base for both relaxation and exploration.

Staff & Service
The staff at the hotel consistently receives glowing reviews for their courtesy, attentiveness, and friendliness. Guests frequently highlight the exceptional service provided by the beach attendants, who are always ready to assist with sun loungers, umbrellas, and prompt food and drink orders. The front desk staff are commended for their professionalism, quick check-in process, and willingness to offer local recommendations and help with transportation arrangements. Housekeeping is described as meticulous and efficient, ensuring that rooms are kept spotless throughout guests' stays. The entire team is noted for their warm greetings and proactive approach, making guests feel genuinely valued and contributing significantly to a positive and memorable experience.

Additional Information
A notable courtesy service offered by the hotel is the provision of a hospitality room for guests with late departures, allowing them to shower and refresh before heading to the ferry. Many rooms, especially suites, come equipped with a purified water dispenser, providing a convenient and eco-friendly source of drinking water. While the hotel generally maintains a peaceful atmosphere, some guests reported loud music from nearby beach clubs on weekend nights, which can occasionally extend into the early morning hours. The hotel thoughtfully provides communal beach toys and floats for guests to use, adding to the enjoyment of the beach and pools without the need for rentals. Guests should also be aware of a policy regarding sun loungers, where items may be removed if left unattended for more than 15-20 minutes.