Jaumann's Hotel

This hotel offers a modern, clean, and stylish ambiance, making it a popular choice for guests seeking a comfortable stay. Its reputation for exceptional cleanliness, comfortable rooms, and a friendly, attentive staff consistently stands out in reviews. The excellent breakfast is also a significant highlight, contributing to a highly positive guest experience. Situated in a quiet location, it appeals to business travelers seeking a peaceful retreat after work, as well as those on a weekend getaway looking for a relaxing base. For guests prioritizing a restful night, it's advisable to inquire about rooms in the main building, as some feedback suggests variations in comfort and amenities in the guest house. Additionally, it's wise to confirm the availability of the wellness area, as it has been noted to be under renovation, which might impact some guests' plans.

Facilities & Amenities
Guests frequently commend the hotel's modern rooms and overall clean appearance, noting the comfortable and new feel. The comfortable beds are often highlighted for ensuring a good night's sleep. While the hotel generally provides Wi-Fi, some guests in certain areas, particularly the guest house, reported weak or non-existent signals. A significant point of feedback concerns the fitness center and wellness area, which many guests were disappointed to find closed for renovation, impacting their stay as these facilities were a key reason for booking. Furthermore, several guests noted the absence of in-room amenities such as a coffee maker or mini-fridge, which they found inconvenient. The lack of air conditioning was also a recurring issue, with rooms often described as too warm, leading to discomfort, especially when opening windows introduced noise. An elevator is available, which is appreciated by guests.

Cleanliness & Room Comfort
The cleanliness of the rooms is consistently praised, with many guests appreciating the modern design and overall well-maintained appearance. The comfortable beds are frequently mentioned as a highlight, contributing to a restful stay. However, a recurring point of concern is the open bathroom concept, where the toilet and shower often lack a proper door or partition, leading to a lack of privacy and water splashing onto the floor. Some guests found the small rooms to be a drawback, especially for longer stays. While the hotel is generally described as quiet, noise levels from outside, particularly from the airport or roads, can be an issue if windows are opened due to the lack of air conditioning. Furthermore, the blackout shades were often criticized for not fully darkening the room, allowing light to enter at sunrise. Issues with heating not working or rooms being excessively warm were also reported, and a few isolated instances of mold in the bathroom were noted.

Dining & Food Quality
The breakfast consistently receives high praise from guests, described as delicious, extensive, and offering a wide variety of options to suit all tastes. Many highlight the freshness of the food and the attentive service in the breakfast area. However, feedback regarding the hotel's restaurant and bar is mixed; while some guests enjoyed the food, many were disappointed to find them closed, especially on weekends or public holidays, limiting late-night dining or drink options as there are few alternatives nearby. The coffee served at breakfast received varied comments, with some finding it mediocre and noting the unusual process of having to order it from staff rather than self-serving. For guests requiring gluten-free options, the provision was generally found to be inadequate, often limited to a few pieces of cold, defrosted bread without other accompaniments.

Location & Accessibility
The hotel's proximity to the airport is a frequently mentioned aspect, though guest opinions are mixed; while convenient for early flights, many noted it's not a true "airport hotel" as it still requires a 20-30 minute journey by public transportation. Access to public transportation is generally available, with a bus station nearby and the DLR (light rail) within reach, though the main train station can be a 2km walk. The parking facilities are appreciated for being secure and located in a courtyard, but some guests found the daily fee expensive and the access to the parking garage challenging with low ceilings. The immediate surrounding area is often described as run-down and lacking in personality, with limited options for dining or entertainment. Its distance from the city center and main attractions means guests often rely on taxis or longer public transport rides to explore.

Staff & Service
The friendly staff consistently receives high praise from guests, with many highlighting their helpful and welcoming demeanor from arrival to departure. The reception team, breakfast staff, and concierge are frequently commended for their professionalism and willingness to assist. Guests appreciate the attentive service provided, noting that staff are quick to respond to requests and resolve issues. Instances of problem resolution are often cited positively, with staff making immediate efforts to address concerns. The check-in and check-out processes generally run smoothly, though a few guests experienced delays or confusion regarding payment. It's important to note that housekeeping services are not standard daily and must be explicitly requested by guests, which some found unexpected for a hotel of this caliber.

Additional Information
Guests should be aware that the hotel comprises a main building and a separate guest house, with several reviews indicating that rooms in the guest house may offer a lower standard, lack direct elevator access, and have been subject to ongoing construction. A significant point of disappointment for many was the closure of the wellness area due to renovation, as this facility was often a deciding factor in their booking. The hotel maintains a pet-friendly policy, which is appreciated by those traveling with animals. While parking is available, guests frequently noted an unexpected and sometimes high parking fee. The absence of air conditioning in rooms is a common complaint, leading to discomfort. Furthermore, several guests were surprised by the lack of an in-room phone, safe, or proper wardrobe (often just hangers in a wall niche). The housekeeping policy requires guests to explicitly request service. Some guests also reported issues with an inoperative electric vehicle charging station and difficulties with payment processing at check-out.