Jordan River Hotel

The hotel offers a budget-friendly stay, primarily appealing to budget travelers and sightseers due to its central location near downtown and major attractions. Guests consistently highlight the convenience of being within walking distance to key sights and often praise the friendly staff. However, a recurring theme in reviews points to the hotel's age and a significant need for renovations, with some areas appearing rundown. For those seeking a practical base to explore the city without expecting luxury, this hotel can be a suitable option. To enhance your stay, it is advisable to be prepared for a basic accommodation experience and consider bringing your own toiletries, as these are often not provided.

Facilities & Amenities
Most guests appreciate the availability of free Wi-Fi, noting its good connection throughout the property. Some rooms offer lockers for personal security, and communal facilities such as a fridge and microwave are available for guest use, along with water dispensers on each floor. However, a significant number of guests report issues with the elevator, often finding it out of service or appearing old and unsafe. Many rooms lack basic amenities such as a television, telephone, or hairdryer. While air conditioning is available, some guests found it required an extra payment or was not effective, leading to cold rooms, especially in winter. The presence of shared bathrooms is noted, with some guests receiving upgrades to private facilities.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Most guests find the beds comfortable and rooms generally spacious, with some noting clean sheets. However, a considerable number of reviews mention issues with overall cleanliness, citing dirty walls, stained sheets, and particularly unclean bathrooms, with reports of black mold and broken fixtures like shower hoses and towel rails. Many guests experienced cold rooms due to inadequate heating or the need for extra payment for air conditioning, often requiring multiple blankets. Noise levels from the street are a frequent complaint, and a strong cigarette smoke smell is often reported in hallways and rooms, especially for non-smokers. Basic in-room amenities like shampoo, tissue paper, and towels are often absent.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within a short walking distance of downtown and key tourist attractions like the Citadel and Roman Theatre. Its proximity to markets and restaurants is also frequently praised, making it convenient for exploring the city on foot. Some guests found it easy to access public transportation, including connections to major bus terminals. However, feedback on parking is less positive; while street parking is available, it can be challenging to find a spot, especially during busy court activity nearby, with some guests even incurring parking tickets. The hotel's entrance can also be difficult to find for taxi drivers, requiring clear directions.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and cooperative nature. Many guests felt a sense of being at home, appreciating the staff's willingness to assist with requests, provide local tips, and ensure guest comfort. The reception team is often commended for their warm welcome and responsiveness, with some guests noting quick check-in processes. However, there is mixed feedback regarding staff interactions, as some guests reported instances of rude or unwelcoming behavior from certain reception personnel, describing their approach as dry or sharp. Despite these isolated negative comments, the prevailing sentiment is that the staff strives to provide good service.

Additional Information
Guests frequently note that the hotel building appears old and in significant need of renovation and maintenance, with some areas described as rundown or even unsafe. The stairs leading to the hotel are often mentioned as being dirty, and the overall lighting in corridors can be poor or non-existent. A notable policy mentioned by guests is the allowance of smoking indoors, which contributes to the pervasive cigarette smell reported throughout the premises. Some guests also encountered a no visitors policy, which was unexpected. The hotel is generally considered a basic accommodation option, suitable for those on a low budget who prioritize location over modern facilities or luxury.