Kathmandu Marriott Hotel

The hotel is widely celebrated as a luxurious oasis from the bustling city, with its exceptional staff and comfortable accommodations being its most memorable features. It serves as an ideal base for various travelers, including business travelers seeking convenience and a productive environment, holiday travelers looking for a relaxing retreat after treks, and families or couples desiring a comfortable and attentive stay. Guests consistently highlight the hotel's commitment to outstanding service and its well-appointed facilities, including a fantastic spa and gym. The hotel's ability to provide a tranquil and restful environment amidst the city's energy makes it particularly appealing. To maximize your experience, guests recommend taking full advantage of the exclusive M Club lounge for its personalized service and amenities, and considering the hotel as a perfect starting or ending point for adventures in Nepal.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive range of facilities designed for relaxation and well-being. The spa is frequently described as fantastic, offering a serene environment for rejuvenation, while the gym is noted for being well-equipped with modern machines, catering to fitness enthusiasts. The M Club/Executive Lounge on the tenth floor is a significant highlight, providing a tranquil space with excellent service, often including breakfast and evening refreshments. The swimming pool is generally appreciated, though some guests found it to be on the smaller side or noted that the water could be cold. Other convenient amenities include reliable Wi-Fi throughout the property, and the presence of ice machines and vending machines for guest convenience. The overall design and luxurious feel of the facilities contribute significantly to a comfortable stay.

Cleanliness & Room Comfort
The hotel rooms consistently receive high praise for their cleanliness, spaciousness, and overall comfort. Guests frequently commend the comfortable beds and high-quality bedding, ensuring a restful night's sleep, especially after long journeys or treks. The bathrooms are well-appointed, often featuring both a separate shower and a bathtub, contributing to a luxurious feel. Many rooms offer pleasant views of the city or mountains, enhancing the guest experience. Amenities such as blackout blinds are appreciated for ensuring undisturbed rest. While most guests find the rooms quiet, a few isolated comments mentioned minor noise levels from adjacent rooms due to shared suite configurations. The presence of a coffee maker in the room is also a valued convenience.

Dining & Food Quality
The hotel's dining options are a major highlight, with the breakfast buffet consistently receiving rave reviews for its extensive variety and high quality. Guests are impressed by the vast selection of both local Nepali and international cuisines, often with live cooking stations and personalized requests accommodated by chefs. The hotel features several restaurants, including Thamel Kitchen, Edamame, and Tahina Terrace, all noted for their delicious food and excellent service. Many guests praise the overall food quality across all venues, including room service. While the majority of feedback is overwhelmingly positive, some guests found certain dishes to be too spicy for their taste, or occasionally described the food as average. The bar and coffee shop also contribute positively to the dining experience.

Location & Accessibility
The hotel boasts a central location within the city, making it a convenient base for exploring Kathmandu. Guests appreciate its proximity to various attractions, with Thamel Market often mentioned as being within walking distance, typically a 10-15 minute stroll. Other key landmarks like the Pashupatinath temple are also easily accessible. The hotel's location is considered advantageous for airport access, with efficient transfer services often available. While the immediate surroundings of the hotel are part of a busy urban environment, some guests noted the presence of city dust and traffic. However, the hotel itself is consistently described as a peaceful oasis providing a welcome escape from the external hustle. Parking facilities are available for guests, adding to the convenience for those arriving by car.

Staff & Service
The hotel's staff consistently receives overwhelming praise, being described as the absolute highlight of the stay. Guests commend their friendliness, helpfulness, and attentive service across all departments, from the front desk and housekeeping to the restaurants and the M Club. The check-in process is generally smooth and efficient, with staff often going above and beyond to accommodate requests, such as room upgrades or late check-outs. The M Club service is particularly lauded for its personalized approach, with staff remembering guest preferences. While the vast majority of experiences are positive, a few isolated incidents mentioned issues with follow-up on lost items or perceived unresponsiveness from the concierge, though these are rare exceptions to the otherwise exceptional service.

Additional Information
Guests frequently highlight the benefits for rewards program members, with many receiving room upgrades and access to the exclusive M Club lounge. The hotel is noted for its pet-friendly policy, though finding suitable outdoor areas nearby can be a challenge. Some guests experienced minor technical issues, such as an electronic curtain not functioning, which were promptly resolved by staff. A few reviews mentioned a specific suite configuration where noise from an adjacent room could be heard, which might be a consideration for some. While the hotel generally provides excellent service, one guest reported a significant issue with a lack of communication regarding a lost item after check-out, which was a notable exception to the otherwise high service standards.