Kempinski Hotel Das Tirol

The hotel offers a luxurious alpine retreat, distinguished by its direct ski-in/ski-out access and an expansive wellness area that provides a memorable experience. It is particularly well-suited for ski enthusiasts seeking convenient slope access, couples looking for a peaceful and relaxing getaway, and families who appreciate the dedicated amenities for children. Guests consistently commend the exceptionally friendly staff, the superb breakfast offerings, and the spacious, comfortable accommodations. The serene mountain surroundings contribute to a tranquil atmosphere, making it an ideal destination for relaxation seekers. To enhance your stay, it is advisable to request a room facing away from the main road for a quieter experience, and consider booking directly with the hotel to ensure greater flexibility with reservations and benefits.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed for relaxation and recreation. The wellness area is a significant highlight, featuring multiple pools, including large heated outdoor pools and a saltwater pool, though some guests found the water temperature in certain pools to be cooler than desired. The spa also includes various saunas, a steam room, and a hot tub, providing ample opportunities for rejuvenation. While the fitness center is available, some guests noted it is relatively small for a hotel of this size. Families particularly appreciate the well-equipped kids' club and playroom, which offer engaging activities for younger guests. The elegant lobby and stylish bar areas provide inviting spaces for socializing and unwinding.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness and the overall comfort of its accommodations. The rooms are described as very spacious, well-maintained, and equipped with comfortable beds and high-quality linens, ensuring a restful night's sleep. Many rooms offer stunning mountain views, enhancing the serene atmosphere. While the majority of guests find the rooms quiet, some have reported noise levels from adjacent rooms or the plumbing system, such as flushing toilets or showers. The bathrooms are generously sized, though a few isolated comments mentioned issues with unpleasant odors or inconsistent hot water. Some guests noted minor signs of wear and tear in certain older sections of the hotel, but overall, the rooms are considered well-appointed with amenities like bath products and a coffee maker.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the breakfast buffet, which is consistently described as outstanding. Guests highlight the extensive variety of fresh, high-quality options, including local specialties, and the ability to order custom dishes. The main restaurant, Steinberg, is praised for its excellent food and creative menu, with many guests enjoying the half-board options, though some found the choices limited. The Asian restaurant, Sra Bua, is also highly recommended for its authentic flavors. The bar offers a pleasant ambiance and good food. While the vast majority of feedback on food quality is positive, a few isolated comments mentioned dissatisfaction with specific dishes or, in one instance, a guest suspected a food-related illness, though this was not a common complaint.

Location & Accessibility
The hotel's location is a key feature, offering convenient ski-in/ski-out access directly to the slopes, making it ideal for winter sports enthusiasts. Situated in a peaceful, scenic area, it provides a tranquil escape. However, its relative isolation means that access to the nearby town of Kitzbühel requires transportation. While a public bus service is available, it is not frequent, and taxi services can be quite expensive for round trips. For guests with vehicles, parking is provided, but the daily fee is a point of contention for some, leading them to utilize a nearby free public parking lot instead. Despite the distance from urban centers, the hotel's setting is highly valued for its natural beauty and quietude.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, professionalism, and attentiveness. Guests frequently highlight the warm welcome upon arrival and the helpfulness of the front desk team, who are often commended for their efficiency during check-in and check-out. The restaurant staff are noted for their proactive and accommodating service, ensuring a pleasant dining experience. Housekeeping is generally thorough, with rooms cleaned multiple times a day, though a few guests reported minor oversights. While the team is largely multilingual, some guests, particularly older visitors, occasionally noted a language barrier with staff who primarily speak English or other languages rather than German. Overall, the dedication to excellent service is a recurring theme.

Additional Information
Guests should be aware of certain policies and features that enhance or impact their stay. A notable point is the requirement for a substantial deposit upon arrival, which some guests found unexpectedly high. The hotel maintains a pet-friendly policy, allowing guests to bring their animals for an additional daily fee, and even accommodating them in designated dining areas, which is a significant convenience for pet owners. However, some guests who booked through third-party platforms reported issues with the hotel not honoring certain benefits or reservation modifications, suggesting direct booking might offer more flexibility and ensure all promised perks are received. The hotel also offers specific events, such as a "Smoky Friday" grill evening, which are generally well-received and add to the unique experience. Additionally, the hotel's approach to certain amenities, like the sauna area's nudity policy, is noted by guests.