Kewadin St. Ignace Hotel

This hotel offers a distinct casino hotel experience, serving as a memorable stopover for many guests, particularly those interested in gambling and on-site entertainment. Its signature feature is the connected casino, which provides a lively atmosphere with a variety of slot machines and table games. While some guests appreciate the convenience and excitement, others find the pervasive smoke from the casino to be a significant drawback. The hotel is well-suited for adults seeking a gaming getaway or travelers needing a convenient place to rest during a journey. However, those sensitive to smoke or seeking a quiet, non-gaming environment may find it less ideal. To enhance your stay, it is advisable to inquire about any ongoing construction or limited operating hours for dining and gaming facilities before arrival.

Facilities & Amenities
The hotel features a pool area, though some guests reported issues with accessibility to its patio and noted rust and cleanliness concerns in the women's restroom. A fitness center is available, described by guests as remarkably clean, modern, and useful. While the casino itself is a primary amenity, offering a sparkling and clean environment with a wide selection of slot machines and automatic roulette, its smoking policy significantly impacts the overall experience for many. Guests also found luggage carts to be readily available, which was helpful. However, some experienced issues with the internet and TV being out for extended periods, and the gift shop was occasionally closed.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many found their rooms to be clean and comfortable, with some describing them as spacious and up to date. However, other guests reported rooms as bland, tacky, or needing updating. Specific issues included uncomfortable beds, a non-functional bathroom fan, and surprisingly, thousands of spider nests on a balcony ceiling. The towels provided were often described as woefully small, and in-room amenities like coffee and toiletries were sometimes insufficient or of poor quality, with no daily room refreshing unless a specific door tag request was made. The pervasive cigarette smoke from the casino was also noted to permeate hallways and sometimes even rooms, impacting overall comfort, alongside construction noise during the day.

Dining & Food Quality
Dining options at the hotel received considerable mixed feedback, primarily due to limited availability and staffing issues. The main restaurant was frequently reported as closed, especially during weekdays, or unable to open due to a lack of staff, forcing guests to seek meals elsewhere or rely on the deli/cafe. While the deli was generally praised for its good food and the excellent service from its staff, it often became overwhelmed as the sole dining option. Guests also encountered difficulties finding coffee or breakfast service, with the main restaurant being unstaffed even during advertised opening hours and coffee machines being unavailable. This often necessitated traveling off-site for meals.

Location & Accessibility
The hotel's location is primarily defined by its connection to the casino and its setting, offering a great view of the lake from some rooms, with balconies being a bonus. However, accessibility was significantly impacted by ongoing parking lot construction and road repaving around the hotel entrance. This forced guests to carry luggage across remote lots, and the construction noise was a frequent complaint, starting early and ending late. While there was abundant available parking, the construction made it inconvenient. Guests often found it necessary to travel into town for dining options due to the limited on-site restaurant availability, indicating that the hotel is somewhat isolated from other amenities.

Staff & Service
Guest experiences with staff and service were highly varied. While some guests praised the super friendly staff, welcoming front desk, and helpful and efficient service when available, many reported significant issues. Common complaints included long waits at check-in due to insufficient staffing, with some instances of unprofessional behavior from front desk agents. Housekeeping service was noted as minimal, with no daily room refreshing unless specifically requested via a door tag, and a strict policy requiring written requests for extra towels. Some guests encountered rude or unhelpful staff, particularly regarding pool towels or general inquiries. Despite these challenges, specific individuals were highlighted for their politeness and dedication, particularly in the deli/cafe.

Additional Information
A significant and recurring theme across reviews is the pervasive cigarette smoke from the casino, which many guests found overwhelming and noticeable throughout the hotel, including hallways and sometimes even rooms, as there is no dedicated non-smoking area within the casino. Guests should also be aware of a security deposit of $100 that can be held for several days. Operational details include limited casino table game hours during the week, with blackjack and poker tables often not opening until late afternoon. A serious safety concern was raised regarding fire extinguishers found to be past their service date, indicating a potential lapse in maintenance. The hotel also appears to be experiencing staffing challenges, with numerous job openings noted, which may contribute to the service issues experienced by guests.