Laponia Hotel Gramado

This hotel is highly regarded for its exceptional staff and impeccable cleanliness, creating a consistently welcoming and comfortable atmosphere for guests. Its pet-friendly policy is a significant draw, making it an excellent choice for those traveling with animal companions. The hotel's comfortable accommodations and excellent breakfast further contribute to a positive experience. It is an ideal fit for couples seeking a tranquil getaway, families looking for spacious and clean lodging, and business travelers who appreciate attentive service and a well-maintained environment. To enhance your stay, consider requesting a room away from the reception area for quieter nights, and be mindful of the limited and steep parking options, as street parking may be necessary.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and comfortable. Wi-Fi is available throughout the property, though some guests reported occasional connectivity issues. The hotel features effective heating/calefaction to ensure warmth, which some found to be very strong, while others noted it could be slow to adjust. An elevator is present for convenience, though a few guests experienced minor malfunctions. Rooms are equipped with air conditioning, televisions, and hairdryers. Some accommodations include a frigobar, and there is a pleasant outdoor area or garden for relaxation. The hotel also provides umbrellas for guest use, a thoughtful touch.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its impeccable cleanliness, with guests frequently noting the fresh scent and well-maintained condition of rooms and common areas. Comfortable beds and high-quality linens are often highlighted, ensuring a restful sleep, though some double beds are formed by joining two single beds. Room sizes vary, with some guests enjoying spacious accommodations while others found their rooms to be quite small or lacking external windows. Bathrooms are generally clean and equipped with hot water and hairdryers, but a few guests reported issues with shower pressure, unstable water temperature, or loose toilet seats. Noise from corridors or other guests is occasionally mentioned, and a significant issue with smoke smell from a fireplace affected some rooms.

Dining & Food Quality
The breakfast at the hotel is a standout feature, consistently described as delicious, varied, and impeccable. Guests appreciate the wide selection of items, including fresh cakes, breads, fruits, and savory options, all of which are regularly replenished. The coffee also receives positive remarks. While most guests are highly satisfied with the offerings, some suggest that more variety in protein options over multiple days would further enhance the experience. The overall quality and freshness of the food contribute significantly to a positive start to the day for many visitors.

Location & Accessibility
The hotel benefits from a good location, allowing guests to reach many central attractions like the Rua Coberta and Lago Negro within a 10 to 20-minute walk. It is also conveniently situated near the city's entrance portal. While walking is feasible, some guests noted the presence of a steep hill leading to the hotel. Parking is available on-site, but spaces are limited and the access can be steep, often requiring guests to park on the street, which is generally considered safe. Accessibility is a notable concern for some, with mentions of steep ramps and internal stairs posing challenges for guests with mobility issues or those using wheelchairs, despite the presence of an elevator.

Staff & Service
The staff at the hotel consistently receives exceptional praise for their friendliness, attentiveness, and helpfulness. Guests frequently highlight the warm reception and the willingness of all team members, from the front desk to housekeeping and breakfast staff, to go above and beyond. The check-in process is generally smooth, and staff are noted for their proactive approach in resolving any issues, such as accommodating room changes or providing necessary amenities like baby cribs. The hotel's pet-friendly service is particularly appreciated, with staff extending the same level of care and attention to animal companions. Overall, the personalized and cordial service significantly enhances the guest experience.

Additional Information
The hotel maintains a notable pet-friendly policy, with many guests expressing appreciation for the warm welcome extended to their animal companions. Some guests reported specific issues during their stay, including a pervasive smoke smell in rooms attributed to a fireplace problem, and an incident involving water stains from an air conditioner. There were also isolated reports of a broken room lock and unstable shower temperatures. The hotel is described as recently renovated, contributing to its modern aesthetic and overall cleanliness. Guests also found the provision of umbrellas at the reception to be a thoughtful and practical amenity.