Le Royal Hotels & Resorts Luxembourg

The hotel offers a distinguished experience, with its exceptional concierge service standing out as a signature feature, consistently going above and beyond to assist guests with everything from sightseeing plans to restaurant reservations. Its central location in the heart of the city, coupled with a luxurious ambiance and classic yet modern design, makes it a memorable choice for visitors. Guests frequently highlight the hotel's overall cleanliness, the comfort and spaciousness of its accommodations, and the generally attentive and professional demeanor of the staff. This establishment is particularly well-suited for sightseers and business travelers who value convenience and high-quality service, as well as couples seeking a refined getaway. To maximize your stay, guests recommend leveraging the concierge for local insights and taking advantage of the complimentary airport transfers for a seamless arrival and departure.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and relaxation. The spa facilities are highly praised, featuring a sauna, steam room, and a pool that, while sometimes described as small, is generally clean and inviting, though some guests noted it could be warmer and has specific operating hours. A fitness center is available, though some found the equipment to be dated and the room humid due to its proximity to the pool, suggesting it could benefit from an upgrade. The piano bar is a popular spot for evening drinks and snacks, offering a pleasant atmosphere and often featuring live music, though some guests mentioned a strong cigar smoke smell permeating the bar, garden, and lobby areas. The hotel also offers free Wi-Fi throughout the property and a convenient gift shop, which the concierge can assist with.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its impeccable cleanliness and the overall comfort of its accommodations. Rooms are frequently described as superb, lovely, spacious, and comfortable, featuring plush bedding and a pillow menu that ensures a restful night's sleep. The bathrooms are often highlighted as spacious and well-appointed, with some featuring Japanese toilets and heated towel racks. In-room amenities include a mini fridge, and a full-size umbrella for rainy days, along with robes and slippers. While most guests find the rooms quiet, some facing the main street noted occasional street noise, though it typically subsides in the evening. A few guests reported issues with fluctuating hot water in the shower and some rooms feeling a bit dated or dark. There were also isolated complaints regarding housekeeping not replacing used cups or coffee capsules, or entering rooms despite a "do not disturb" sign.

Dining & Food Quality
The hotel's dining options receive generally positive feedback, particularly the breakfast service. Guests consistently praise the excellent and varied buffet, which includes a wide selection of cooked options, continental choices, fresh fruits, and cereals. Specific highlights include smoked salmon and freshly squeezed orange juice, with many appreciating the certified organic offerings. While the breakfast is highly rated for quality, some guests found it to be on the expensive side. The main restaurant is noted for its exquisite cuisine and high-quality dishes, offering a well-balanced menu. The piano bar also serves drinks and snacks, providing a pleasant setting for unwinding. However, a few guests reported negative experiences, such as a vegetarian dish containing meat or issues with the restaurant manager's service. Room service is available, though some guests were surprised by charges for basic items like cutlery.

Location & Accessibility
The hotel boasts an excellent central location, placing guests within easy walking distance of the city center, shops, restaurants, and major tourist attractions. It is conveniently situated next to a lovely park and offers quick access to public transportation, including the tram, which provides a free and direct connection from the airport. This makes it ideal for exploring the city on foot. The hotel also offers complimentary airport transfers via a shuttle bus, a much-appreciated convenience. For guests arriving by car, underground parking is available and described as easy and convenient, with both valet and self-parking options. While the location is highly praised for its accessibility, some guests noted that the entrance to the parking garage is located on a street behind the main entrance.

Staff & Service
The staff at the hotel consistently receives high praise, with guests describing them as exceptional, professional, super friendly, attentive, and courteous. The concierge service is a particular highlight, frequently going above and beyond to provide great tips, assist with sightseeing plans, and secure restaurant reservations, making a significant positive impact on guests' stays. The check-in process is generally smooth and efficient, and guests appreciate the staff's willingness to accommodate requests. Housekeeping is often commended for its thoroughness and the thoughtful turn-down service. While the vast majority of interactions are positive, a few guests reported isolated issues, such as perceived amateurism from some front desk staff, disputes over smoking penalties, or instances where housekeeping entered rooms despite a "do not disturb" sign. Overall, the commitment to providing excellent service is a recurring theme.

Additional Information
The hotel incorporates several thoughtful touches and unique features that enhance the guest experience. Guests appreciate the provision of a full-size umbrella in the room, a practical amenity given the local weather. The presence of a dedicated cigar lounge with comfortable seating and good ventilation is noted by enthusiasts, though some guests mentioned the smell could occasionally drift into other public areas. The hotel also offers a pet-friendly policy, accommodating guests traveling with animals, though some noted the associated cost. Guests frequently mention the nightly chocolates left during turn-down service and the replacement of bottled water as small but significant gestures of hospitality. The hotel aims for a classic yet modern design, with some areas recently refurbished, though a few guests felt certain spaces could benefit from further modernization.