Le St-Martin Hotel & Suites

The hotel offers a consistently positive experience, making it a preferred choice for many visitors to Laval. Its signature feature is the exceptional complimentary breakfast buffet, widely praised for its quality and extensive variety, setting it apart from other hotels in the area. Guests frequently highlight the spacious, impeccably clean, and comfortable rooms, ensuring a restful stay. The hotel's cozy atmosphere and the attentive, professional staff contribute significantly to a welcoming environment. This makes it an ideal fit for various traveler types, including couples seeking a comfortable and quiet retreat, business travelers valuing convenience and good amenities, and families attending events at Place Bell or exploring the area. It also appeals to those seeking value, as both parking and breakfast are included. To enhance your stay, consider requesting a room on an upper floor or away from event spaces if you are sensitive to noise, and be sure to take full advantage of the highly-rated breakfast.

Facilities & Amenities
Guests consistently appreciate the convenience of free parking, a significant advantage compared to other hotels in the vicinity. The hotel features an outdoor pool, which is a beautiful amenity during warmer months, though guests should note it is seasonal and closed during winter. While the Wi-Fi generally performs well, some guests experienced occasional spottiness that was easily resolved. The bar and lobby areas offer a cozy and inviting atmosphere, perfect for relaxation or casual meetings. The fitness center is available for guests, though some describe it as small. Rooms are often equipped with a fireplace, adding a warm and welcoming touch. Some guests noted that the elevators can be slow, and there were isolated reports of vending machines being out of order, though ice machines are available for convenience.

Cleanliness & Room Comfort
The hotel receives widespread praise for its cleanliness, with many guests describing rooms as spotless and impeccably maintained. The comfortable beds are a consistent highlight, ensuring a restful night's sleep, though some guests found the pillows to be too soft and lacking support. Rooms are generally spacious and well-appointed, with some featuring a microwave and fridge, though a few guests reported issues like mold inside the fridge or a lack of available space due to hotel items. The bathroom and shower facilities are often commended for their hot water and strong pressure, with some rooms boasting oversized walk-in showers. However, isolated comments mentioned mold in shower grout or issues with tub drains. While generally quiet, some guests experienced noise levels from events or other rooms, and the heating and AC units were occasionally described as loud or inefficient. The TV system was noted by some as outdated, offering limited channels and no on-demand options.

Dining & Food Quality
The breakfast buffet is a standout feature, consistently receiving overwhelmingly positive feedback from guests who describe it as exceptional, delicious, and one of the best complimentary offerings they have encountered. The buffet variety is extensive, including hot items like eggs, bacon, sausages, and potatoes, alongside a wide selection of breads, pastries, cold cuts, desserts, fruits, and yogurts. Guests particularly appreciate the quality and freshness of the food. While the coffee is generally good, a few guests suggested it could be improved. The hotel also offers a small dining area with fresh food options like salads and pizza, and the bar provides snacks. Despite a few isolated comments about breakfast items being cold or a single very negative review regarding food safety, the overall sentiment regarding food quality is highly positive, making breakfast a major highlight of the stay.

Location & Accessibility
The hotel's location in Laval offers excellent accessibility, particularly for those traveling by car, with easy access from the highway. It is conveniently situated near key attractions such as Place Bell and Centropolis, as well as numerous shopping complexes and restaurants, many of which are within walking distance or a short drive. While Laval itself is not always a primary destination, the hotel serves as an ideal base for overnight stays or attending local events. For guests looking to explore downtown Montreal, the hotel is a reasonable distance from the Montmorency metro station, providing public transit options. A significant advantage is the provision of free parking, which is highly valued by guests and sets it apart from other hotels in the area. However, some guests noted a lack of continuous sidewalks to nearby establishments, which could make walking less convenient.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, attentiveness, and professionalism, contributing significantly to a welcoming and positive guest experience. Many guests highlighted the helpfulness of the front desk team, who are often commended for their quick and efficient check-in and check-out processes. The housekeeping staff is generally appreciated for maintaining cleanliness, though some guests reported inconsistencies, such as rooms not being serviced daily unless specifically requested, or issues with items not being replaced. The bar staff are also noted for their friendly and accommodating service. While most guests found the staff accommodating with language, a few individuals reported feeling uncomfortable speaking English. Overall, the dedication of the staff to providing excellent service is a recurring theme, making guests feel well cared for throughout their stay.

Additional Information
The hotel's distinctive hotel style and vintage decor create a charming and cozy atmosphere, with its castle-like exterior adding to its unique appeal. Guests appreciate thoughtful touches such as the fireplace in some rooms and the provision of robes. While generally well-regarded, some guests experienced frequent room key deprogramming, requiring multiple trips to the front desk. There were also instances of event noise from parties or weddings impacting sleep, particularly for rooms located near these venues. Guests should be aware that the hotel's outdoor pool is seasonal. Some found the TV options to be limited, lacking modern features like on-demand movies or a comprehensive guide. Additionally, a few guests noted the absence of a recycling program in the rooms. Despite these minor points, the hotel is often considered to offer good value, especially given the included amenities.