Leevana Hotel

This hotel offers a convenient and comfortable stay, particularly noted for its spacious rooms and a location that provides easy access to local amenities and eateries. It is a popular choice for self-drive travelers due to ample parking, and its good value makes it appealing to budget-conscious travelers. While generally quiet, some guests have noted occasional noise, making it suitable for couples and families seeking a less bustling environment. The hotel's proximity to a 7-Eleven and various food options enhances convenience for all guests. To ensure a more restful stay, consider requesting a room away from potential external noise sources, and be aware that an iron may not be provided, so plan accordingly.

Facilities & Amenities
The hotel features a spacious lobby and rooms equipped with smart control systems, a mini bar, and MyTV for entertainment. A significant convenience is the 7-Eleven located right next door, along with a laundromat and a coffee shop within the premises. Guests can also find a shabu restaurant on the ground floor, which offers discounts for hotel guests. However, some guests have experienced low water pressure in showers, and the Wi-Fi connection can be weak. There have also been reports of in-room phones not working. The hotel is serviced by only one lift, which some guests found inconvenient, especially given the lack of a porter service and the absence of tea/coffee sachets or comprehensive toiletries in the rooms.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests found their rooms to be clean, spacious, and generally in good condition, with comfortable beds and effective air conditioning. However, some reviews highlighted significant issues, including the presence of ants on desks and in bathrooms, mold in bathrooms, and an unpleasant smell upon entering rooms. Other concerns included dusty surfaces, water stains in toilets, and black hair on bedsheets. The lighting in some rooms was described as dim, and pillow quality was inconsistent. Noise can be an issue due to thin walls, with sounds from neighboring rooms or outside entertainment venues being audible, and some room doors were noted to have a gap at the bottom.

Dining & Food Quality
For dining, guests appreciate the convenience of various options nearby. While the food at the shop directly below the hotel is noted as not halal, there are numerous alternatives. The popular Dim Sum Chabura is located just across the road, and many food stalls are easily accessible in the vicinity, offering a wide range of local cuisine. The hotel also has a coffee cafe at the front, providing a pleasant spot for drinks. Some guests enjoyed the breakfast set offered, specifically praising the porridge and salad for their taste and quality. Additionally, the shabu restaurant on the ground floor is a convenient option for a meal, with the added benefit of guest discounts.

Location & Accessibility
The hotel's location is generally considered convenient and easy to find, especially for those with their own transport, as it offers ample parking for both cars and motorcycles. Its proximity to a 7-Eleven and various food stalls and restaurants is a major plus, making it easy for guests to access necessities and local dining. Guests also found it easy to get Grab rides, tuktuks, or other local transport services for getting around. However, the hotel is situated a bit far from the city center and main attractions like the Lee Garden area, requiring a short ride to reach them. Some rooms facing the street or entertainment venues can experience noise from outside.

Staff & Service
The staff at the hotel generally receive positive remarks for being friendly, polite, helpful, and professional. Guests often highlight the quick check-in process and appreciate the staff's responsiveness to requests, including arranging late check-out and assisting with tuktuk or taxi bookings. However, there have been instances of less positive interactions, such as an unfriendly night shift staff member and a lack of response to pre-arrival communication via email or booking platforms. Some guests also noted that not all staff members were proficient in English, though some could communicate in Malay. Isolated incidents of staff inflexibility regarding booking changes and an accusation regarding dirty linen were also reported.

Additional Information
Guests should be aware that the hotel requires a deposit for the key card, typically 100 THB. There is also a policy of charging for an extra blanket or pillow, which some guests found inconvenient. A recurring point of feedback is the absence of an iron in the rooms, a common observation for hotels in the area. Accessibility to the lobby can be challenging as there is no direct lift or ramp access, requiring guests to use a high staircase, which is difficult for those with heavy luggage or mobility issues. The hotel's soundproofing is not always effective, leading to audible noise from other guests or outside. Some guests also reported issues with the Agoda booking system, resulting in duplicate bookings.