Leonardo Hotel Antwerp The Plaza

This hotel offers a comfortable and welcoming stay, particularly noted for its spacious rooms and comfortable beds, making it a good fit for couples seeking a relaxing getaway and families traveling with young children due to the generous room sizes and accommodating staff. Many guests appreciate the hotel's blend of modern comfort with a classic ambiance, often highlighting the pleasant lobby and bar areas. While the location is generally quiet, guests should be aware of the parking situation, as on-site spaces are limited, and consider utilizing public transport or walking to explore the city center. To ensure the best experience, it is advisable to confirm room renovation status upon booking.

Facilities & Amenities
The hotel features a spacious lobby and a cozy bar area, providing pleasant spaces for guests to relax and socialize. While some guests found the bar staff to be occasionally absent or slow, the overall atmosphere is generally well-received. Wi-Fi is available, and some rooms boast a balcony, offering an added touch of comfort. The hotel also provides a private meeting room for business needs. Parking is a recurring topic, with on-site options being limited and often full, necessitating the use of off-site, paid alternatives that can be a short walk away. Guests should note that the elevators can be small and occasionally experience issues, and some areas like the terrace/garden may not always be immaculately maintained.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed but generally leans positive, with many praising the spacious rooms and exceptionally comfortable beds, often described as large and conducive to a good night's sleep. However, some guests reported issues such as dirty bathrooms, hair on surfaces, or a general lack of thorough cleaning, including sticky floors and unclean toilets. While many rooms feature modern decor and amenities like a walk-in closet, some bathrooms are noted as dated, with issues like old shower curtains, blocked sinks, or inconsistent hot water. In-room amenities like coffee machines often come with limited pods, and some guests found the fridges to be non-functional or empty. Noise levels can be a concern due to thin walls, allowing sound from adjacent rooms or corridors to be heard.

Dining & Food Quality
The hotel's breakfast receives varied feedback. Many guests find it to be of good quality with fresh options, including fruits, nuts, and eggs, and some particularly enjoy the mini pancakes. However, a significant number of reviews highlight limited variety, especially for hot food and vegetarian options. The breakfast area can become crowded, leading to slow replenishment of food items, coffee cups, and cutlery, and some hot dishes are reported to be cold. The bar offers a selection of drinks, though some guests find them expensive and note that bar staff may not always be readily available. The hotel's restaurant menu is described as limited, with some guests suggesting the food quality is comparable to pre-prepared supermarket meals.

Location & Accessibility
The hotel is situated in a quiet location, often described as being within the Jewish quarter, which offers a unique cultural experience. While not in the immediate city center, it is generally considered to be within walking distance to the city center (ranging from 15 to 30 minutes). For those preferring not to walk, public transport options, including tram, metro, and bus stops, are conveniently located nearby, providing easy access to various attractions and the central station. Guests should be aware that the immediate surroundings of the hotel offer few restaurants or pubs, requiring a short walk or public transport ride to find dining and entertainment options.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the reception team for their attentiveness, quick check-in process, and willingness to accommodate requests, such as room changes or providing baby cots. Many appreciate the staff's knowledge of the local area and their ability to offer useful tips. However, there are isolated reports of less helpful or even rude interactions, particularly concerning parking assistance or early check-in requests. Housekeeping service garners mixed reviews; while some guests find it efficient and thorough, others report issues with cleaning frequency, towel replenishment, or rooms not being prepared on time.

Additional Information
Guests should be aware that while some rooms have been renovated, other areas or rooms may appear dated, with minor maintenance issues such as peeling wallpaper, broken fixtures, or limited power outlets. The hotel's soundproofing is a common concern, with many guests reporting thin walls that allow noise from adjacent rooms, corridors, or even street sounds to be easily heard. Some guests have experienced issues with lighting controls in rooms, finding them complex or malfunctioning. The hotel has a policy regarding coffee pods, with only a limited number provided complimentary, and additional ones incurring a charge. There have been instances of guests smoking in corridors, which can affect the experience of others.