Leonardo Hotel Antwerpen

The hotel is highly regarded for its exceptional proximity to the Antwerp Central Train Station, making it a signature feature that offers unparalleled convenience for guests. Its central location and unique architecture are frequently highlighted, appealing greatly to train travelers seeking easy access to transport links across Europe. The hotel is also an excellent fit for sightseers and business travelers due to its walking distance to major attractions and the Queen Elizabeth Hall. Couples and families appreciate the comfortable accommodations and the ability to explore the city with ease. To enhance your stay, consider requesting a room away from the street side to minimize potential noise, and be aware that the hotel's parking garage can be challenging for larger vehicles.

Facilities & Amenities
Guests generally find the hotel's facilities convenient and well-maintained. Many appreciate the free Wi-Fi, though some report it can be slow or unreliable in certain areas. Rooms are equipped with a fridge, and guests value the daily replenishment of coffee, tea, and water. The hotel offers a useful app for managing bookings and requesting services like room cleaning or room service. For luggage storage, secure lockers are available in the basement, which some guests find practical despite the need for a coin. A gym is on-site, with some guests finding it adequate, while others note a persistent smell. The elevator system is generally functional, though some guests describe the hotel's layout as a maze, requiring navigation through narrow corridors and stairs to reach their rooms. The lobby provides a welcoming touch with complimentary juice and apples, and a cozy bar area is available for relaxation.

Cleanliness & Room Comfort
The hotel generally receives positive feedback for its clean rooms and comfortable beds, ensuring a restful stay for most guests. Many rooms are described as spacious, particularly those that receive upgrades, and feature modern designs. Guests often appreciate the good lighting and the option of a separate toilet from the main bathroom, though some note the toilet area can be small or lack a sink. While most find the showers satisfactory, a few mention issues with poor water pressure. In-room coffee makers are a welcome amenity, though some guests report issues with their functionality or cleanliness. However, some guests have reported concerns regarding stains on bathroom floors, curtains, or furniture, and occasional issues with dust or mold in bathrooms. Noise can be a factor, with some guests experiencing disturbances from street noise, the train station, or corridor noise from other guests.

Dining & Food Quality
The breakfast at the hotel receives mixed reviews. Many guests praise its variety and quality, highlighting options like hot pastries and a good buffet selection. However, a significant number of guests describe the breakfast experience as chaotic, especially during peak times, due to crowding and slow replenishment of popular items. Common complaints include items running out quickly, hard bread, cold food, stale cornflakes, and a limited selection of hot options, with some noting the absence of bacon. The coffee and juice quality are sometimes criticized, and some guests report finding dirty tables or a general lack of staff to clear them. While some guests enjoy the hotel's restaurant and bar for evening meals, others prefer to dine elsewhere, suggesting the in-house options might be limited to microwave meals.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, being directly adjacent to the Antwerp Central Train Station. This makes it incredibly convenient for travelers arriving by train and provides easy access to public transportation. Guests appreciate being within walking distance of major attractions such as the Meir shopping street, the Antwerp Zoo, the historic old town, and the Queen Elizabeth Hall. The surrounding area is bustling with numerous restaurants and bars, offering a wide array of dining and entertainment options right at the hotel's doorstep. While the location is ideal for exploring the city on foot, some guests note that navigating to the hotel by car can be challenging due to narrow roads, and the on-site parking is often described as very tight and expensive.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the quick check-in and smooth check-out processes, as well as the staff's willingness to accommodate requests, such as room changes or early check-ins. Many reviews highlight the professionalism and welcoming demeanor of the reception team. The hotel's use of an app for guest requests is also appreciated for its convenience. However, a few guests have reported isolated instances of staff being perceived as dismissive or unresponsive, particularly regarding issues like room cleanliness or specific requests. Some guests also note that the reception phone can be difficult to reach, and there have been occasional reports of slow responses to in-room issues like empty soap dispensers.

Additional Information
Guests should be aware that room cleaning is typically by request only, often managed through the hotel's app, which some find convenient while others find it less intuitive. The hotel offers a secure luggage storage system with lockers in the basement, which is a practical feature for guests arriving early or departing late. While the hotel is generally well-maintained, some guests have reported minor issues such as a sewer smell in certain rooms or corridors, or a smoking smell emanating from the air conditioning. The hotel's parking garage is available but is noted for being very narrow and challenging for larger vehicles. Some guests have also experienced issues with payment processing, including double charges or difficulties with third-party booking platforms.