Leonardo Hotel Augsburg

The hotel's modern design and overall newness create a memorable and welcoming atmosphere, setting it apart as a stylish and comfortable urban retreat. Guests consistently highlight the exceptional cleanliness throughout the property, the genuinely friendly staff, the remarkably comfortable rooms, and an excellent breakfast as standout features. This hotel is an ideal fit for business travelers seeking efficient service and well-equipped facilities, while families appreciate the spacious accommodations and the hotel's accommodating pet-friendly approach, making travel with children and pets seamless. Couples can enjoy a stylish and comfortable getaway, and road trippers benefit significantly from the convenient and secure underground parking. To enhance your stay, guests often recommend requesting a room facing the courtyard for a quieter experience and utilizing the nearby tram stop for quick and easy access to the city center.

Facilities & Amenities
Guests consistently appreciate the thoughtful inclusion of in-room amenities designed for convenience and comfort. Each room is well-equipped with a coffee machine and tea bags, allowing guests to enjoy hot beverages at their leisure. A mini-fridge is also provided, offering a convenient space to store personal drinks and snacks, which many find to be a valuable addition. The hotel offers free Wi-Fi throughout the property, ensuring guests can stay connected for work or leisure, though some have noted occasional inconsistencies in signal strength. For those looking to maintain their fitness routine, a dedicated fitness center is available, though some guests found it somewhat sparsely equipped, offering mainly cardio machines and some free weights. Additionally, a tablet is provided in each room, serving as a digital concierge for accessing hotel information and services, enhancing the overall guest experience.

Cleanliness & Room Comfort
The hotel receives widespread praise for its exceptional cleanliness, with guests consistently describing rooms as spotless and well-maintained. Rooms are generally perceived as spacious and thoughtfully designed, offering ample space for relaxation. The beds are frequently highlighted for their comfort, with many guests reporting a restful night's sleep on firm mattresses, though some found the pillows too soft. The bathrooms are modern and well-appointed, featuring excellent showers that provide strong water pressure, often described as a luxurious experience. However, a recurring comment concerns the glass sliding door to the bathroom, which some guests found lacking in privacy and prone to illuminating the entire room if the light was turned on at night. While the hotel is generally quiet due to good insulation, some rooms facing the main road may experience traffic noise, and there were mixed reports regarding the effectiveness of the air conditioning in cooling the room adequately.

Dining & Food Quality
The breakfast at the hotel is consistently lauded as a highlight, described as excellent, abundant, and offering a huge variety of fresh, high-quality options. Guests particularly appreciate the omelette station where fresh eggs are prepared to order, catering to diverse tastes. While the overall quality is highly praised, some guests noted that the bread and rolls could be improved. The hotel's restaurant offers a unique culinary experience, specializing in Levantine cuisine, which many guests found to be delicious and a welcome alternative to typical hotel fare. Service in the restaurant is frequently commended for its attentiveness and professionalism. The bar is described as lively and welcoming, providing a great atmosphere for evening drinks. Guests enjoy the selection of cocktails and the friendly, engaging service from the bar staff, making it a popular spot for socializing.

Location & Accessibility
The hotel's location is generally considered convenient, offering a good balance between accessibility and a slightly quieter environment. While it is not directly in the city center, guests find it easily walkable to downtown attractions, typically a pleasant 15-20 minute stroll. A significant advantage is the tram stop situated just a few minutes' walk from the hotel, providing quick and effortless access to the city center, main train station, and other key areas. For guests arriving by car, the hotel offers a secure and convenient underground parking garage. This facility is highly praised for its ease of use and safety, though a fee applies, and some larger vehicles, such as SUVs with roof boxes, might find the height clearance challenging. Despite some comments about the immediate neighborhood not being particularly inviting, guests generally feel safe walking around the area.

Staff & Service
The staff at the hotel consistently receives glowing reviews for their exceptional friendliness and professionalism. Guests frequently highlight their helpfulness and attentiveness, noting that the team goes out of their way to ensure a comfortable and enjoyable stay. The check-in process is often described as quick and efficient, contributing to a smooth arrival experience. Many guests commend the bar staff for their engaging personalities and excellent service, creating a lively and welcoming atmosphere. The hotel is also highly praised for its pet-friendly service, with many guests appreciating that their dogs are welcomed throughout the property. While most feedback on service is overwhelmingly positive, a few guests mentioned minor issues with housekeeping, such as not replenishing water bottles daily or not making beds consistently.

Additional Information
The hotel is notably pet-friendly, a feature highly appreciated by guests traveling with animals, as pets are welcomed in most areas of the hotel. However, some guests noted that finding suitable outdoor areas for pets nearby could be challenging. For those staying in connecting rooms, a recurring concern is the significant noise transfer between rooms, which can impact privacy and quiet enjoyment. While rooms are generally well-equipped, some guests expressed a desire for orthopedic pillows to be available upon request, and a few mentioned that the complimentary water bottles were not consistently replenished daily. Additionally, the bathroom heating system, which relies on a red light lamp rather than a separate heater, was found to be insufficient by some guests during colder periods, affecting overall comfort.