Leonardo Royal Hotel Den Haag Promenade

This hotel's extensive wellness facilities, including a well-equipped gym, inviting pool, and diverse saunas, are consistently highlighted as a major draw, offering a significant advantage for guests seeking relaxation and recreation. The exceptionally friendly and helpful staff ensure a welcoming atmosphere, making it an ideal choice for leisure travelers seeking a relaxing getaway, couples on a romantic escape, and families looking for comfortable accommodations. Its strategic location between the city center and the beach, with convenient tram access, also appeals to sightseers and business travelers. Guests frequently commend the spacious and clean rooms and the delicious and varied breakfast. For an enhanced experience, consider utilizing the tram stop directly outside the hotel for easy exploration, and be aware that requesting a room away from the main road may offer a quieter stay.

Facilities & Amenities
The hotel offers impressive wellness facilities, consistently praised by guests. The spa area includes multiple saunas, a Turkish steam bath, and infrared cabins, providing ample opportunities for relaxation, though some guests noted the pool water could be warmer or found the area noisy at times due to children. The gym is notably well-equipped and spacious, often highlighted as one of the best features. While most guests appreciate the overall cleanliness of these areas, a few mentioned minor issues with the changing rooms or the sauna temperature. Rooms are generally equipped with thoughtful touches like slippers, and many feature a balcony. However, some guests found the number of power outlets limited, and there were occasional reports of issues with in-room coffee machines or the functionality of the minibar. The elevator in some sections was noted as slow.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many praising the spacious and clean rooms and the incredibly comfortable beds, ensuring a restful stay. Rooms are often described as well-equipped, featuring amenities like slippers, coffee machines, and in some cases, a balcony. However, there is mixed feedback regarding bed firmness, with some finding them too hard or too soft. While many guests report a peaceful atmosphere and good soundproofing, some experienced noise from traffic or wind. Cleanliness receives high marks from most, though a few reviews noted minor issues such as dust or stains in certain areas, or issues with shower cleanliness and mold. The hotel's cleaning policy, where rooms are serviced every three days unless requested, was noted by some guests. Some also found in-room amenities, like power outlets or minibar contents, to be limited or not fully functional.

Dining & Food Quality
The breakfast buffet receives widespread praise for its generous and varied selection, including a popular fresh egg counter and a wide array of options from fruits to cheeses. Most guests find the food quality to be excellent, though some noted that the variety could feel repetitive over longer stays or that popular items might run out during peak times. The hotel's restaurant offers a surprising menu with good quality dishes, and the bar area is often described as cozy and inviting. However, feedback on restaurant service can be mixed, with some guests experiencing delays or inattentiveness, particularly at the bar. A few guests expressed disappointment over the lack of vegan options on the menu. While room service is available, some reviews suggested improvements in its efficiency and timeliness.

Location & Accessibility
The hotel boasts an excellent location, strategically positioned between the city center of The Hague and the beach at Scheveningen. Guests appreciate the easy accessibility to both destinations, often highlighting the tram stop directly in front of the hotel, providing convenient and quick public transport options. The proximity to a large park is also a significant advantage, offering pleasant areas for strolls. While the hotel is considered well-situated for exploring the area, some guests noted a lack of immediate surrounding amenities like supermarkets or diverse restaurants within very close walking distance. Parking is available on-site, which is a convenience for those traveling by car, though many guests found the associated costs to be quite high.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, being described as exceptionally friendly, helpful, and attentive. Many reviews highlight the professional and welcoming demeanor of the team, particularly at the reception, which contributes significantly to a positive guest experience. The check-in process is generally noted as quick and efficient, with options for online check-in and check-out adding to convenience. Guests frequently mention thoughtful gestures such as personalized welcome letters, complimentary treats, or room upgrades, which create a memorable and personal touch. While the overall service is highly regarded, a few guests experienced slower service at the bar or during the check-out process, but these instances appear to be exceptions rather than the norm.

Additional Information
The hotel maintains a notable pet-friendly policy, warmly welcoming dogs with thoughtful amenities such as treats and water bowls, and providing easy access to a nearby park for walks, making it a convenient choice for guests traveling with their companions. Guests should be aware of the hotel's specific swimwear requirement in the sauna and hammam areas, a policy that some found unusual and potentially unhygienic, impacting their relaxation experience. For enhanced convenience, the hotel offers online check-in and check-out options, which many guests found very helpful and efficient, streamlining their arrival and departure. While the overall ambiance is described as modern and inviting, some guests noted a charge for using the microwave for specific purposes, such as sanitizing baby bottles, which was an unexpected detail. It is also worth noting that while late check-out may be offered, it can sometimes incur an additional charge, so it is advisable to confirm this in advance.