Lisboa Central Park Hotel Suites & Studios

The hotel is distinguished by its spacious rooms, often described as apartment-like, and its excellent central location, making it a convenient base for exploring the city. Guests consistently highlight the friendly and helpful staff as a major positive, contributing to a welcoming atmosphere. The hotel is frequently praised for offering good value for money, especially considering the generous room sizes. It is particularly well-suited for families seeking ample space, sightseers due to its accessibility to attractions and public transport, and pet owners who appreciate its accommodating policy. To enhance your stay, guests recommend bringing earplugs to mitigate potential street noise, a common characteristic of central areas, and confirming parking arrangements directly with the hotel upon booking to avoid any confusion.

Facilities & Amenities
The hotel provides a range of facilities designed for guest comfort. Most guests found the Wi-Fi connection to be reliable and the air-conditioning effective in maintaining a comfortable room temperature. Rooms are generally equipped with mini-fridges and electric kettles, though some guests noted the absence of complimentary tea or coffee supplies. The presence of large TVs and ample wardrobe space is frequently appreciated, and effective blackout blinds contribute to a restful environment. While the hotel has elevators, some guests found them to be small, and there were isolated reports of one main elevator being out of service. Some guests also mentioned a lack of basic in-room amenities such as dental kits or slippers.

Cleanliness & Room Comfort
The hotel offers notably spacious rooms, often described as apartment-like, providing ample living space for guests. Most guests found the beds comfortable, though some reported worn-out mattresses or a firm feel. Bathrooms are generally large, with some featuring a bidet and a good shower area, though issues with water leakage, hot water supply, or a single mirror were occasionally noted. While many guests praised the overall cleanliness, some reported concerns regarding dust, mold, or a persistent smell in certain areas, and a few isolated incidents of pests. Noise levels from the street and neighboring rooms were a recurring concern for some, suggesting thin walls and prompting recommendations for earplugs. The general room condition is often described as dated or in need of renovation, with some furniture showing signs of wear.

Dining & Food Quality
The breakfast at the hotel receives mixed reviews; many guests found it to be good, simple, and tasty, with some appreciating the traditional Portuguese options. However, a significant number of guests felt the breakfast was overpriced for its limited variety, noting a lack of fresh fruit, vegetables, or hot items like eggs, which were often an extra charge. The coffee from the machine was not always to guests' liking. The on-site restaurant and bar are generally well-regarded, with guests praising the food quality and the generous service from the waiters. Some guests noted that the restaurant was not always operational on certain days, which could limit dining options within the hotel.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is within easy walking distance of various shopping areas, restaurants, and the beautiful Parque Eduardo VII. Guests appreciate its close proximity to multiple metro stations, including Parque and Marques de Pombal, and various bus stops, providing seamless access to all parts of the city, including direct routes to the airport. While the location is ideal for sightseeing, some guests noted that the area can be noisy due to its central position. Parking is a frequently discussed topic; while the hotel offers its own parking, availability and clarity on resident-only street parking spots, which can result in fines, were points of confusion for some guests. Nearby underground public parking is also an option.

Staff & Service
The staff consistently receives high praise for being friendly and helpful, particularly at the reception and in the dining areas. Guests appreciate their willingness to assist with queries and provide local information. The check-in process was described as quick by many, though some experienced delays or strict adherence to the 3 PM check-in time. Housekeeping generally maintains a good standard of cleanliness, with daily service, but a few guests reported inconsistencies or issues with items not being replaced. The hotel's pet-friendly service is highlighted as a positive aspect, with staff being welcoming towards animal companions. However, some guests reported issues with staff communication regarding booking changes or resolution of specific concerns, such as parking information.

Additional Information
The hotel maintains a notable pet-friendly policy, welcoming animal companions, though an additional daily charge applies. While many guests consider the hotel to offer good value for money, particularly given its spacious rooms, some found the overall hotel condition to be dated and in need of significant renovation, noting that the actual appearance may not fully align with online images. Noise insulation is a common concern, with guests frequently recommending earplugs due to street and neighboring room sounds. There were isolated reports of water issues, including hot water running out quickly or temporary disruptions to water supply. A few guests also reported significant booking issues, including unexpected cancellations or difficulties with refunds, which caused considerable frustration.