Positive Reviews
positive:
Helpful and attentive hotel staff
The entire staff team at this property is warm, caring and the most attentive staff you can ever come into contact with. Everyone in the hotel, including the housecleaning and wait staff is so accommodating and amazing. They will never get tired going out of their way to ensure that you have the best and most tranquil stay.
positive:
Fantastic service and food at the restaurant
With its peaceful ambience, guests can relax and unwind at the Café Luna restaurant which offers fantastic food. The food is well prepared, in plenty and tasty just as the restaurant's name suggests.
positive:
Clean, tidy and modern rooms
Guests were pleased with the immaculate condition of the rooms. They are exquisitely decorated and large enough to comfortably house a family. With its tasteful furniture and beds, everything blended in well with the overall theme of the hotel. The showers are wonderful and toiletries are provided.
Negative Reviews
negative:
Reduced Wi-Fi signal at hotel
The hotel's wireless internet signal was disappointing as the connection was rather poor. Quite a number of guests' complaints were that the Wi-Fi signal is weak in the rooms as compared to public places.
negative:
The pool is quite small
A few guests were not happy with the swimming pool. When the hotel was busy, it was evident that the pool area can get flooded with guests. As such, other opted to avoid the pool.
negative:
Poor air conditioners in some rooms
Quite a number of guests raised their frustration regarding the state of the ACs in their rooms. Some thought they were faulty as they couldn't maintain constant temperature throughout.